Faster than promised service, awesome waiting area, and friendly service.

I purchased a new 750i and I highly recommend BMW Downtown Denver and mostly Andrew Stack. He will work very hard for your business and is very knowledgeable on all BMW specifications and performance. You can also count on Andrew for great follow up after the sale should you have any questions or issues.

Ask for Arsen. He will treat you right!

I was treated very well and with respect from all employees throughout my visit so if my experience was solely based on that, 5/5. However, parts had to be ordered over the weekend and I had no access to a car over the weekend which was an inconvenience since there were no rentals available. In addition, the recall to replace the passenger seat sensor was unsuccessful, because as I was driving away, the beeping started again. I feel like this should've been caught, but idk. That being said, the sensor was the secondary reason I came in. The primary issues were fixed, and although a key was lost in the process, the results were satisfactory+.

Andrew Stack with BMW of Denver Downtown was very easy to work with in my purchase of a used Audi. Price was great, and the car was not over...or under sold. I've bought 35 cars in my life (so far) and this experience was smooth and drama free. Staff was professional, and no time was wasted. Good place to buy a car!

I went in for a diagnostic on my vehicle and the repairs were going to be too much. I decided to save that money and maybe invest in a newer vehicle so I ask to speak with a sales representative and I was introduced to Brent Turner who showed me the options I had. After discussing approaches I decided to trade in my vehicle for another one in the lot. He was really helpful and informed and helped me get the car I wanted.

In true tradition of a BMW dealership this place is AMAZING. From the time you walk in to purchase a car to bringing it in for service you are treated like you are the most important customer they have. I cannot sing the praises of the service department enough. Our service tech Chris is one of the reasons we don't mind bringing our X5 in.

It was easy to make an appointment by phone. The person making the appointment wasn’t the most helpful with service questions I had. The service department was helpful & answered questions. The guy who gave me a loaner car was awesome & so friendly. I was shocked at how far out appointments were especially if needing a loaner. Everyone was nice & kind. I will be back to get my car serviced.

The scheduling department got the amount of time for an oil change messed up. We got it figured out, got a loaner, got a great service representative, and then I needed to bring in our second vehicle, which we also had an appt for an oil change. They determined we needed spark plugs for the X5, so that was at the shop for a day longer. AND, the shop was busy and running behind schedule. So a couple days longer than I expected. However, I mentioned our service rep was great and tried to make it as painless as possible.

Ronnie truly was outstanding! By far one of the smoothest most enjoyable experiences at bmw downtown! Next time I make an appointment for anything it's going to be with Ronnie!

We had an amazing experience with BMW of Denver Downtown. My wife’s lease was ending and the minute we walked in, we were greeted by Brent Turner who was a great resource and helped us through the process. Working with Brent and Ryan Sampson we were able to find the perfect vehicle, an X7. We would definitely recommend this dealership to anyone.

Stephen made my car-buying experience painless and enjoyable! I had seen a used car (non-BMW) on Autotrader, went in the next day and did a test drive. Stephen answered all of my questions and didn't push me one way or the other. He offered to show me some other options that were also in my price range - he didn't try to push me up. I ended up buying the car I had gone in to see, and couldn't be happier.

Unlike any other dealership! Anthony went above and beyond and helped me find the car of my dreams! He made sure the car was in perfect condition before he let me take it home. I have been shopping for the car I wanted for months and he made it the most easy and enjoyable experience. Thanks BMW Denver!

Chris Bridges is a legend. Been to this location a number of times and absolutely love the team. I was unfortunate enough to have a tire that had been over-tightened at a tire shop that I purchased custom rims from that said they worked with BMW's all the time. They tried to get it off but didn't inform me about the news until they ended up making the lug nut more and more stripped and the tire unremovable. I was worried that they caused more damage so I brought it in to have BMW have a look. Chris's schedule was stacked but he said he would try his best to have it done next day. In retrospect, BMW could have easily said the plate behind was damaged and charge me a fortune and I wouldn't even know; but they are very honest in the work they do. Chris managed to get me in and out so quick. His quote was accurate and the paperwork was straightforward. On top of that, the job was completed the same day despite the hectic schedule. He certainly did not over promise, and over delivered.Thank You Chris Bridges!

I believe or salesman was Tyson, he absolutely went above the bar for service and being a human being. Thanks Tyson

I really appreciate how Ronnie problem-solved and took care of the car (and me) as quickly, efficiently, and professionally as possible. He was great!

One of the most busiest dealer in downtown Denver. In my case, customer service was great!

Great experience. From the time I walked into the door until I left with a car. No pressure from the sales team, extremely friendly and easy to work with. Highly recommend Jeff. He was knowledgable and easy to deal with.

This place is fantastic. Never a bad experience.

From the time I first contacted BMW of Denver Downtown to inquire about the availability of 2 CPO vehicles to the time I purchased one, my experience with the dealership and the people who assisted me was very pleasant and professional. Doug Burnett, who was my primary contact as client advisor, was helpful, informative, prompt, communicative, and professional.

Great service as usual. On time.

Service was quick and efficient, your team had paperwork for the loaner car and I was out the door quickly. BTW the loaner was a great new car - 330i w/ 14 miles! Love the use of technology, text, email, ect. Very good experience all-in-all. Thank you.

It's was excellent! I had been to a different dealership the week prior that really tried to pressure me and lied to me and downtown Denver BMW was a completely different feel. Michael was upfront, honest and didn't try typical used car antics on me. He wasn't pushy and the building itself had a relaxed, comfortable vibe.

I purchased pre-owned BMW from this dealership, I was really lucky that my salesman was Tyson, who greeted me warmly and was very knowledgable about everything of BMWs. I've bought 3 cars over the 2 years, and this is by far my best experience so far purchasing one. I had an issue with my bank account the day before buying the car, Tyson helped me hold the car for the day and came to deliver my car even on a day he's supposed to be off. I must say that Tyson is a really professional that treats his job with enthusiasm and passion.

I purchased pre-owned BMW from this dealership, I was really lucky that my salesman was Tyson, who greeted me warmly and was very knowledgable about everything of BMWs. I've bought 3 cars over the 2 years, and this is by far my best experience so far purchasing one. I had an issue with my bank account the day before buying the car, Tyson helped me hold the car for the day and came to deliver my car even on a day he's supposed to be off. I must say that Tyson is a really professional that treats his job with enthusiasm and passion.

Tyler was great., Loaner was perfect. Repair completed quickly and correctly.

Only deal with this place for my X5 and 528. Thanks !

I had an emergency repair and was taken care of in a timely manner. I loved the commentator video explaining what was going on with my car. Brandon was very courteous and treated me in a very professional manner.

Greats custermer service!!!!

I recently bought a used car from BMW of Denver downtown and my experience was awesome. Everyone that I dealt with was great. My salesman, Andrew, was the best salesman I have ever had. He is very trustworthy, straightforward and overall a great guy to deal with. I highly recommend him to anyone wanting a pleasant car buying experience, he truly knows good customer service. I had a issue with getting a repair done, but he was so quick to respond and helpful to get the situation rectified that it more than made up for it. Can’t say enough good things about my experience here!

Our sales person Seisho was very good. He was pleasant, gave us good information. He was to the point rather than beating around the bush. We were debating between Schomp BMW v D/T BMW, because of Seisho we chose Denver D/T BMW dealership.

Chris Bridges and his team were superb. Prompt communications, and he kept me apprised of exactly what would be done with the car. And as it turned out, what he said was exactly what had to be done to fix the issues.

I just had a terrific experience shopping for a car with Tyson--he knows his inventory and how to find you the best deal! He specifically took the time to look for a look match for me. Thanks!

Great service awesome communication

I arrived for my scheduled appointment a bit early and the work was completed quickly and efficiently. Everyone I interfaced with was most courteous and helpful.

My wife and I were very happy with our sales person Larry, and with the personal, hand carried feeling we received from him during our transaction. We also liked several of Murray's employees who we dealt with during our time in the auto buying transaction. We would give High Marks to everyone involved and would like to say Thank You! Gary and Marie W

Arsen Azaytyn is the best sales guy BMW of Denver Downtown.Ricardo Renteria Finance Manger is great and very helpful. He makes it quick and painless.Thnak you guys .

Scheduling the appointment was simple, Chris took great care of me and the work was performed in a timely manner while I waited, as promised. The BMW Downtown Denver facility is a very nice facility to wait in. Appreciate the availability of drinks and snacks.

Im trying to make a apoiment for my car but im still waiting for they give me a call back

Been purchasing and servicing vehicles from BMW of Denver Downtown for many years now and am consistently impressed with their level of service. I recently purchased a new 2019 330xi and found the process to be easy and fun. My sales rep, Stephen, was great. He worked diligently to find me the right car at the right price. I would highly recommend this dealership and Stephen to anyone who is in the market for a new or used BMW in the Denver area!

Been purchasing and servicing vehicles from BMW of Denver Downtown for many years now and am consistently impressed with their level of service. Also, I recently purchased a new 2019 330xi from them and found the process to be easy and fun. My sales rep, Stephen Slater, was especially great to work with. He worked diligently to find me the right car at the right price. Would highly recommend this dealer and if you’re buying a new or used BMW, to work with Stephen.

I purchased my vehicle in October of 2018 and was very happy with the vehicle. I few months went by and there was a strange and pungent smell that I could not locate. When summer came it was very strong. I treated just about everything in the vehicle multiple times but no results. I took it into BMW and they located the smell and removed it for me free of charge. There was something inside of the door panel that caused the smell. I didn't have my vehicle for about a week and a half but I had the peace of mind that I won't need to deal with the smell any longer. I appreciated that they were willing to take care of it for me and gave me a rental. The customer service was excellent and I am very happy with my vehicle now. I would highly recommend this professional dealership.

My car was picked up from the lane immediately, in service videos were sent to me promptly, and the dealership even reimbursed my UBER rides to and from work after drop off and to get my car.

I took my car in for service and had the pleasure of working with Ronnie Alberty as my service advisor. Ronnie did an amazing job of keeping me informed and taking care of my X5. He was able to address all of my concerns and I could not be more pleased with the service I was provided. Amazing dealership all the way around. Thank you!

Stephen was fantastic! He was knowledgeable, friendly and very service oriented.

I had a great experience! From the first time I reached out to them, they were so helpful! All the way through the buying process, I couldn't ask for better!

All done fast and perfect

NEW what else is there to say😎

Luis Ramos was amazing! Very knowledgeable about BMW. Was sincere and courteous, a true gentleman. Made the experience smooth and easy. What a gem! Am extremely happy with my purchase.

Service agent was commuicative, responsive, professional and excellent.

Its was a wonderful experience , the service was to the point and efficient . I felt the BMW customer satisfaction experience .

My girlfriends car had to be serviced here and it was an amazing experience if I'm being honest. A lot of dealerships lie to their customers, but not bmw. I asked the service representative what was really wrong and he admitted that it was a great car and it only needed a basic service with just fluid changed. Most dealerships would take this opportunity to charge you more, but they didn't. I can say that I really trust them.

Had a great experience thanks to Evan and the sales team.

Ryan Sampson was very knowledgeable and professional. He helped me to select the best maintenance plan for my X1. I would return to the dealership for future services and inquiries.

I came in to the Service Dept a little bit upset about about my recent service transaction, thinking that I might take my business to another Dealership. The Director, Engell quickly put the brakes on that idea with his personality and candor. The assurance that I could remain confident in DT BMW was off the charts. His personality is genuine. I did not feel as if he was just acting for the moment. DT BMW has a true asset in Engell and should be proud of his affiliation with their organization. I have done a lot of business over the years with this dealership and will continue to do so as long as Engell is on the Service drive. Let's hope his successor, when and if he departs, grabs the torch and continues the tradition and foundation he is laying.

Very efficient from drop off to pick up. Handy to be able to pay at service desk instead of walking in to cashier

I was happy they could get me in and get my car finished since I was visiting from out of town and had a definite time I had to leave. In my experience I was prepared for them not to have the part I needed or the time to do it, so I was pleased they were so well prepared for any repair.

I can truly say that I have never received such excellent care. The gentleman who handled my car was knowledgeable and very easy to talk to. This is my first BMW, but the service I received, has sparked a desire for lifetime customership! Peace and Thanks.

Customer service agent is super, he has good knowledge of the problem, friendly and take care my car so well. One of the best customer service rep I've ever met.

If you are buying a car here I 1,000% recommend working with Anthony Salazar, he his very kind and attentive. If you have any problems he works to make sure they are solved and that you are 100% happy about everything!! The dealership worked with me on the car I purchased there and willing to take care of things to make me happy. The financing was so easy and painless thanks to the financing guy (sorry I don't remember his name) who was knowledgeable and like Anthony a very kind person.

My experience here was excellent. Evan walked me thorough the various financing and leasing options across vehicles and Doug accommodate my wife’s test drive experience with great professionalism and courtesy. The process was seamless, and we are very happy with our vehicle and experience at BMW of Denver. I would definitely recommend this dealership to anyone.

Although it took an extra day to get my car, my service advisor Brandon was very helpful and informative.

Great team, great service. Strongly recommended. Best BMW service in all of Denver.

Everything was great. I just walked into the store in the morning looking for a used bmw 3 series. Tyson literally walked me through all preowned inventory (which took more then 4 hours) until I could find the car I loved for the price I loved. Financing department is wonderful as well as the sales staff

We came here looking for a new car weeks before we were ready to buy one. When we met Luis Ramos, he was so respectful and did not pressure us into buying a car right away. Luis took the time to find us a car we were looking for. He spent weeks with us (literally weeks) trying to find our dream car. He was so patient and looked for exactly what we asked. Luis seriously is the best! And Ryan in the finance department was amazing to work with, too—he made everything very simple and explained every detail in the process. And he worked hard to get us a great rate. And we really appreciate that both Luis and Ryan are still in touch even after we bought the car, so we really feel well taken-care-of! Thank you both so much!!!

Everything works great

grant in service was very helpful, always responsive through my entire service

Brent Turner excellent job I would highly recommend! Thanks guys!

My salesperson, Larry and the sales manager, Craig Bloom, are the best. They really took the time to understand what kind of vehicle I needed and made the process so simple. It’s hard buying a used car because it’s tough to know what you are getting and the process isn’t always easy. Well it is at this dealership. Larry and Craig were upfront with everything and did all in their power to ensure I walked away a satisfied customer now and for years to come. Thanks 🙏

The accessories dept salesman was awesome. Chris, I believe his name is. He was very kind. My tech savvy lady (Lauren?) that helped me with my vehicle for that hour was awesome too. We had a lot of fun! And learning all about my new BMW was mind blowing. I went from a 2008 X3 to a 2017 and the difference in vehicles is amazing.

Had a first class experience! From entry all the way through to sale and exit. Our sales rep was the most professional car sales rep I’ve ever Dealt with. Humble, not too pushy, knowledgeable, and willing to work with us to ensure we got the right deal we needed to execute the transaction. Of course, we love our two new cars too.

Outstanding customer service as always.

Superb buying experience with Tyson, he was friendly, personable, informative and kept things entertaining through the whole buying experience. Once I had decided on a vehicle, he had everything prepared to make the sale go smoothly once I arrived. He went the extra mile in making sure I was out the door with a beautiful vehicle at a great deal. Highly recommend BMW of Denver Downtown and Tyson.

All service associate were very friendly and communicated with me very well, there was a problem with the programming but it got figured out. When I dropped off my loaner car I told the service adviser to charge me for a few toll charges I inured and he said it was on them.

Jesse was excellent to work with. He was responsive and informative when I asked for a status update (parts needed from Germany), friendly and professional. Also, the team that handles loaner vehicles were terrific--I love my 2018X3M40i and they had one for me to use. Again, another superb visit to BMW of Denver Downtown!

Smooth and Easy!

We stopped in to receive some instructions regarding the on board computer and discovered that our car was due for servicing. We do not live in Denver so Brandon arranged to do the servicing that afternoon so that we would not be inconvenienced. The service was done promptly and expertly. Brandon sent us a video of the inspection portion of the servicing. It was a very good experience. Ed Zorn

Took my car in for scheduled service. Customer service was excellent and I was very happy with the process from start to finish. Loved the video from the Service Tech explaining what he found during the inspection.

From greeting by Melisa to finished work on the car it was a very pleasant experience!

You have a great team. Thank you for the service!

I purchased a CPO BMW M235i from John Semmelbeck today. I flew in from Minneapolis. John picked me up at the airport, had the car and all documents ready when we arrived at the dealership. While completing the paperwork, his service department had enough time to install clear paint protection on the front of the car. After completing the paperwork and having a quick lunch, the car was ready and I was back on the road toward home before 1pm. Amazing experience and service from this dealership!

I had a great experience working with client adviser Tyson Teeboom and would highly recommend working with him. I am not the easiest client to deal with as I am very particular about things and Tyson was great throughout the whole process and was extremely patient with me. He worked tirelessly over a few months to help find the right car for me. Financing department was very helpful as well.

This was easily the best car buying experience I have ever had. BT took great care of us.

I have had a great experience with my technician Ronnie Alberty. Due to this I have already scheduled my next service for my truck.. 😊❤️

I had an incredible experience! Luis worked (very patiently I might add) with me to determine the features that were important to me, then delivered.! I ended up with a convertible 430i that I absolutely LOVE! Thank you to Luis and the team at BMW of Denver Downtown for the exceptional customer service and painless buying experience!

Clay is a great service rep. He kept me informed of the status of my repairs and made sure my vehicle was back to me in a timely manner. I also enjoyed the great courtesy loaner vehicle. While it wasn't my Dinan 550xi, the X5 4.0 was excellent and the new iDrive setup is great.

We drove to Denver as there isn't a BMW dealer in all of Wyoming...Ronnie set us up, got the car serviced and had a back on our way in a jiffy!! Top shelf experience all the way around!!!

From the first phone call to the final moment there, I was uniquely and adeptly handles by an advisor named Chris Bridges. Chris showed me a level of attentiveness, genuine concern and expertise never before experienced at this dealership, and frankly, at the Colorado Springs and Albuquerque dealerships as well.

I’m glad I chose this place to buy my 1st car. I started looking out for options to buy car and visited this dealership. I ended up selecting one 2018 CPO 320i which was good for my budget. By the time I got approval from the bank, the car was sold to someone else. I was communicating with Andrew Stack in the process and he made sure that I find the best possible deal. I ended up purchasing another 2018 CPO 320i as my first car. I was a little nervous to drive it home when I bought it. Andrew with the help from Evan delivered it to my home. Appreciate their time, efforts, and commitment. I strongly recommend this place they have some really good deals and really good people around. Couldn’t have been happier.

Customer service at BMW Of Denver Downtown is the absolute best. Service advisor Grant is my preferred advisor every time I go in! He’s is always available to answer any questions and is very good at servicing my car on time every time. 50% of the reasons of why I keep buying BMWs is because of people like Grant that make the ownership experience amazing.

We we're in the market for a new BMW. We stopped by BMW of Denver downtown and we're greeted by Brent Turner. He wasn't the slightest bit pushy, was genuinely interested in what things were mist important to us, and went over all the options and the potential benefits of each in order to narrow down the choices (because this place has essentially UNLIMITED choices lol). The process was so incredibly easy. We we're very impressed and planned to buy from Brent again soon. We also had a nice chat with the sales manager Craig and enjoyed our time with Amin in the financing Dept (they have some really great specials). All great folks here and I highly recommend. Thank you Brent Turner and the team at BMW of Denver Downtown!!!

Luis was absolutely amazing! He made the process and experience enjoyable and effortless. Without his help, guidance and professionalism I would not have made a purchase. He is a star and he help me find a beautiful car. Thank you. BMW is truly my brand of choice, I have been with BMW for over 10 years and I will stay with BMW because of the quality and beauty of their cars.

I came to downtown Denver BMW dealership after a terrible experience with one of the other Denver area BMW dealerships. Luis was amazing on the phone and in person. He knew the specs and characteristics of the car I was buying, and he was amazing at working through the process and the negotiations. The rest of the team were just as incredible in helping to buy back my 540 and structure the ideal. BMW of downtown Denver has my business from now on.

John Semmelbeck was outstanding to work with. I felt like he went out of his way to help me. I feel like I got a good deal. My finance guy Ricardo was also very helpful. I had a great car buying experience. Thanks.

Great employees, ronnie is the BEST customer service representative i have ever met in my life. He deserves a raise.

I was greeted with friendly, welcoming and respectful attention. Everyone went above and beyond to make sure my car was serviced to my satisfaction. Thank you BMW of Denver, thank you Engell, thank you Chris.

I had an amazing experience at BMW of Denver. It was quick and easy and they truly were trying to get me into the car that I wanted. Evan helped me out and it was a great customer service experience. He was knowledgeable, kind, and didn't try to sell me what I didn't want. He also has been attentive after getting the car and I will definitely be doing business with BMW of Denver for a very long time. Thank you!

Arsen is the best sales guy! Bought 3 cars from him already. Highly recommend.

Seemed very attentive and thorough.

Excellent fast service. Jesse was very attentive and helpful.

I loved the communication by text and email as well as the great video of my car experience.

Work with Lorenzo and Brandon and the experience was overall very positive

Visit was for scheduled preventive maintenance. I was met immediately after pulling into the serve bay and provided information on who would be my service technician. I arrived early so there was a brief delay in meeting the service technician but my vehicle was still processed for service prior to my appointment time. Service was delivered on time (estimated by technician). Great service BMW!

Ed is a true professional who knows how to make a deal and take care of his clients. Will be a client for life.

We had a great experience at BMW of Denver Downtown! Andrew Stack, our Sales Representative, and Amin Popalzai, the finance manager, went above and beyond to make our experience great! While shopping for BMWs over the last few months, we had been to the other dealerships in town, and Downtown by far had the most personable service. Thank you Andrew and Amin!

Just a wonderful, low pressure transaction with pleasant and knowledgeable folks.

Yesterday’s tire blow out on I-25 was a stressor. I called Rodney at BMW who assured me they had my tire and could replace it that day. But traffic was thick and it was 4 pm when I arrived, so I was worried they wouldn’t be able to take the job. When I arrived, I was given a water and a chair in the lobby and they handled the rest. This team is so professional- thanks Ron and Rodney for not only changing out the tire, but checking over the car and washing it for me! My day improved because of you. Michelle Hektor/Kevin Ryan

Pretty good service. The advisor is very useful. Everyone is kind and friendly.

I want to thank you guys, in particular, Chris Bridges for his professionalism and his willingness to help make the whole experience as easy as possible. This is my second time here and will be returning in the future. He's very knowledgeable and there is a great transfer of information between him and techs that is ultimately relayed to me and I feel reassured that I'm at the right place and talking to the right people. Great job and thanks much fellas!!

Larry did a fantastic Job helping me find a unique car, and then getting delivery set up when and how I wanted. Absolutely recommend working with BMW Downtown.

My experience with both Arsen and Ryan was the best car shopping experience I've ever had. I've bought a lot of cars over the years and this is by far the only time I've walked away with a great car and a great feeling. They didn't pressure me. They were very honest with me. And in the end, I left in a beautiful car. Not sure when I will have to buy or need to buy another BMW, but guaranteed that when I do, I will be coming back here.

Wonderful experience with Seisho. He was responsive, kind and easy to work with. This is our second experience with Seisho (for my wife's cars).

I cannot express my gratitude enough for the guys at BMW of Denver Downtown. Doug especially was patient and understanding with my situation. He was personal and friendly and I never felt pressured at all. Customer service is paramount at this dealership and I am truly appreciative of that.

Always feel comfortable here!

ADVISER BRANDON BORJA IS VERY PROFESSIONAL AND VERY KNOWLEDGEABLE WHEN IT COMES TOWARDS HIS JOB..

I LOVE this dealership! This is my second time buying a car from them and each time it was professional, informative, quick and fun. Yes, fun! Who makes buying cars a fun experience?!?! My sales rep was Andrew Stack. He was so friendly and calm throughout the process and he made me laugh with his witty sense of humor. The sales manager, Amir, and the financial manager, Amin, were a pleasure to work with as well for they were fair with the negotiations and prompt in the transactions. If you want a BMW, buy from this dealership. You won’t be disappointed!

Got my car checked out here. Very friendly staff. I was not able to diagnose my car because it was heavily modified but they did the rest of the inspection and topped up my oil for free! I was able to work on my laptop there with the ATT hot spot and snacks, water and coffee was great too. Thank you Chris for helping me out.

Craig and Jeff from BMW Denver were really great to work with. I've been shopping for a new car for a long while and settled on a BMW. Out of all the BMW dealers in Colorado, BMW is by far the best. They have been professional and patient without putting any pressure on me. They also understand that a car purchase is a big deal and were great to work with. I really liked Craig's personal approach and Jeff was very knowledgable about BMW cars. Overall, great experience.

Clay is the man !!!!! So this is what happened my car went into extreme limp mode and left me stranded I called my insurance company up and they towed my vehicle over to BMW. my service advisor despite me not having an available appointment till Friday got my car in and back to me faster than I anticipated, as always the work was done to my complete satisfaction. The customer service as always was five star. He was even able to get me a loaner car for the weekend which I know is difficult at times which was awesome!!!!! I can't speak highly enough of my service advisor and his efforts to make sure my experience with BMW is nothing less than absolute satisfaction. And this is why I don't go to any other BMW dealership except for this one. Keep up the great work and I will keep buying BMW!

Adding to my previous review below: I needed some additional work done on my car, and had a great experience from start to finish. Very easy drop off, Tyler was great when it came to keeping me updated, returning all my calls, and working with my warranty people, and the mechanics were able to get everything done quickly. Excellent all around! The service manager addressed all of my concerns and turned an initially negative experience into a positive one

I had a wonderful experience at BMW of Denver Downtown yesterday. This is the second car I have bought from the location and each experience has been fantastic. Luis Ramos in particular was a pleasure to work with and made my buying experience enjoyable and seamless. I was shown plenty of appropriate options and got good value for my trade in, and I left happy and confident in my purchase. Thanks for making the buying experience so fun and easy!

Chris was great to work with. He kept me updated constantly. All of my concerns were addressed and fixed. Overall experience was great.

My husband and I had an excellent experience at BMW of Denver Downtown. The staff is extremely friendly and helpful. We would especially like to acknowledge Andrew Stack. He was knowledgeable, pleasant, and he made the process fun and painless. We bought a Mini Cooper and the entire transaction was seamless. Thank you!

We are in Denver from out of town on a long road trip. We blew out a run-flat tire (and bent the rim) on a pothole, and this dealer worked to get us fixed up with a new tire and an alignment. Ronnie in Service was so helpful and accommodating. We really appreciated being able to continue our trip safely! Thanks to all the team who helped us out!

I came in earlier today and had a problem with my new X3. Luckily, Craig Bluhm was there who helped me with the final purchase of my car and went above and beyond his job description to help me. I’m so unbelievably grateful for him and his time. This is a wonderful dealership to not only purchase your car from, but to keep coming back for exceptional service.

Outstanding customer service. The management team was great. I came in with my too little children and everyone was so nice to them. One of the manager came out and acknowledge us in a very nice way. Thank you BMW of downtown Denver, you guys are the best.

Tyler Carmichael was extremely helpful in handling an issue that could have stranded me on the road. As I live 130 miles away he provided me with a loaner and was very accommodating when snow storms prevented me from returning the loaner promptly. Outstanding service from a very accomplished service advisor.

Service team was excellent from the moment I arrived. It was like they knew everything about my vehicle that I needed done (routine maintenance) before I arrived.

Everything was well done and perfectly on schedule.

Staff were very helpful, kind and professional. I would recommend buying a car from this dealership. There was no haggle over the price.

Michael Callahan is a exceptional salesman. He was patient and work with me very well. I highly recommend him to anyone who goes there.

Really good customer service, quick process. Really made me love my BMW even more!

Easy. Nice loaner, got me in and out both at the drop off and especially at the pick up. I appreciate the respect for my time.

Ronnie and the BMW of Denver team were fantastic. I brought in my BMW I3 for service and they did everything they could to get me back on the road as soon as possible. Very personable, timely and customer focused! Great work!

Rodney was amazing. The shop was busy, there was a lot going on. He took the time to take care of me as soon as he was a available and made the whole thing painless. This is the first time I have been to this location and was truly happy with the service I received.

Brandon B was amazing! My heater has not been working for several months. Schomp was unable to fix it after 3 separate visits and I was starting to get really discouraged. Brandon made everything so easy for me and fixed the issue the first time! Thank you SO much!! I could not be happier.

Scheduled an appointment for a safety recall, dropped off & picked up a loaner on time, was ready in less than 24 hours. Also mentioned another potential issue with oil leak class-action/recall (mine wasn't showing any symptoms) but they did a full inspection any way, will make any needed repairs after 1,000 miles of monitoring over the next few weeks if signs appear. As always the facilities were high class & spotless, as was my ride when I got a back. Cool new feature is a video inspection they send via text & email where the tech goes thru the work they did & basics like a visual brake pad/rotor check, tread wear with a depth gauge, etc. My car gets better treatment than I do at a health checkup!

It was a pleasure for my first car purchase . Arsen was super friendly and knowledgeable about the car and the paperwork. He spent a lot of time with us to ensure that everything was going smoothly. I will definitely recommend this dealership to my family and friends.

i was thrilled with my service, particularly in comparison to other dealerships I have visited, including another local BMW dealership. The attention to detail, attentiveness, and convenience was amazing. Getting the video that described the issue and how it was being addressed was a delightful surprise, and extremely helpful. And the fact that my issue was diagnosed and handled after being ignored by two other shops (including said BMW dealership) was such a relief. The seat and floor covers, and the wash at the end... all perks that I would expect from a high-class dealership, but that I had not received elsewhere. I will absolutely be returning to this location for all my service needs in the future. Oh, the doughnuts weren't great... but that's me being VERY picky. =) Overall, fantastic experience.

The staff at BMW of Denver Downtown provided exceedingly great customer service. My initial visit was for a recall on my X5. During the inspection, the staff found a few critical repairs that needed attention. I went ahead and got some of the work done. I never felt pressured during my visit - in either the service or sales department. The sales staff was able to promptly and courteously answer all of my questions regarding the newest iteration of the X5 and other vehicles. I found the showroom to be in immaculate condition during my visit. each vehicle was clean, free of fingerprints and inviting to inspect.

The sales a guys was awesome he was able to find the perfect car for me and was very patient, super helpful, not pushy, and answered all my questions, the finance guy that we worked with went above and beyond to get us a rebate and the best deal possible. Very happy!

It took forever due to an issue with my credit being protected, but everyone stuck with me and we figured everything out in the end.

My visit to BMW denver downtown was a great experience. Great customer service and great welcoming. It was my first time there and it will definitely not be my last.

My service technician was efficient, kind and very helpful. He thoroughly detailed what my vehicle needed and had the work completed in a timely manner. I would highly recommend this dealership and their services.

Good service. Appreciated the video of the mechanic talking of the diagnostic for my vehicle. Appreciated that the quote was giving before any work was done as well.

Great service!. Ask for Tyler in the Service Department.

BMW of Denver Downtown is the very best place to get service done.

Smoothest auto purchase ever. Marcus was ready with all the paperwork when we got there, the car was prepped, and everyone was friendly, genuinely thankful for our business, and we we're in and out very quickly. I recommend Murray BMW without hesitation.

On my way through Denver on Saturday when I had a crack in the antifreeze overflow tank. I could not believe how awesome that staff was! We were back on the road in 4 hours. What an outstanding experience!

The problem was solved quickly. Professional yet still friendly environment

These guys are the BEST! I took my 2016 M3 in for service last Thursday and the experience was simply amazing. They had already arranged a loaner vehicle for me. I wasn't a base model 3 series either, it was a brand new X3! My service advisor, Melissa, was both friendly and knowledgeable. She even texted me with updates as my car was being worked on. The coolest part was when I received an email from one of their certified technicians. He sent me a video of exactly what was going on with my car and how they were going to fix it. This is a level of transparency is something I've never seen from any other dealership. It gives me peace of mind knowing exactly what to expect. When I went to pick up my car, I was greeted by their Service Manager, Stuart. Him and I spoke about extending the maintenance agreement on my vehicle; saving me thousands of dollars in the long run. I'm extremely satisfied with the level of service and attention to detail these guys provide. I'm happy to be their customer and will continue to work with them exclusively for years to come!

Had a great time checking out cars for my mother-in-law

Best BMW dealership I have been to. My advisor LORENZO SANCHEZ is always really kind and helpful. If Someone ever needs a service on their vehicles please feel free to recommend him, he will be able to help in the best way possible.

Such a great place with such great people. As soon as we walked in we were greeted by Evan Adrianakos, a fantastic sales associate, who helped us out in purchasing our new BMW X2. He was knowledgeable about everything and didn't try to oversell the car to us. Evan made sure we wouldn't be in the store for too long. Sure enough he made sure that we could quickly enjoy our new vehicle. Everything from walking in to walking out of the store couldn't have been better. I Highly recommend coming here and ask for Evan if you are looking for a new car he will not disappoint.

Evan Andrianakos was great to work with. He took the time to give me all of my options and was never pushy. I ended up getting my perfect car. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the Bluetooth with my phone, etc. I highly recommend BMW of Denver Downtown.

Just bought a used Chevy Tahoe from Andrew Stack, he was extremely knowledgeable and didn't try to oversell anything; he also gave me some good honest suggestions with financing. Same goes for Ricardo in financing, he helped explain some different options that would work best for me. I highly recommend BMW of Downtown Denver, both of these gentlemen made the car buying process very smooth and pain free.

Ready to leave the Vail parking garage Sunday eve, we noticed a damaged tire. BMW roadside assistance sent a truck to tow our suv to BMW Denver Downtown and a Lyft to carry our family back home. Cannot say how much we appreciate the service and swift response from both bmw and the dealer. This is a great service department and very well run.

I had a great experience at BMW of Denver Downtown. Patient, accommodating and helpful. Andrew S. calmly helped us through the entire process while making sure we stayed excited and saw the big picture. Would recommend.

I was lucky enough to purchase a car from Chuck a few weeks ago. He and his team could not have been more patient or helpful. The staff at BMW of Denver Downtown treated me better than any other dealership I have visited and made the car buying process a breeze. I highly reccomend purchasing a car from them, I certainly know I'll be back!

I would just like to say how incredibly professional and courteous Lorenzo is. He is TOP NOTCH! My car is always meticulously taken care of..... in fact I live in Highlands Ranch very close to Schomp but make the drive to BMW of Downtown specifically because Lorenzo is there. I wont take any of my BMW's anywhere else.

Evan was so helpful, professional, and very personable. He helped me so much to get my car and I absolutely love it! Appreciate all the help thank you!

Melissa Moore was the best service advisor i have EVER had. She gives the most outstanding service. She has been working on my car for years and I will always request her to service my vehicle!

Ronnie Alberty, Service Advisor, was so wonderful I was compelled to write a review about him. First, I was so impressed by the new facility and almost overwhelmed by the proficiency of the all the service people. It was such an uplifting and energetic feeling just to be in everyone's presence. What a sensational, magnificent Dealership! I felt like I was in the "Disneyland" of Car Dealerships! What an adventurous experience to just tour the whole place. It is so clean and well maintained, even the service department, that one could almost dine in there. It was that immaculate! Immediately, I was helped; no waiting. Ronnie was my Service Adviser. He greeted me with genuine warmth and positive energy. I knew I was in good, capable hands. He was so knowledgeable and efficient. I went on my way to Home Deport to shop. And just like clock work he called me to tell me my car was ready. And he didn't just call. He texted me and e-mailed me. Wow! Was that ever fast! Now, I was not sure if I needed an air filter and was concerned I might be told one was necessary, but NO! Ronnie assured me mine was fine. Now how is that for honesty? He even managed to save me about 10%! He was so fantastic in how he handled my service: helpful, knowledgeable, professional yet friendly that I asked to speak to his manager, Stuart Hall. Immediately, Stuart approached me and we all three engaged in the most informative and friendly interaction. I learned so much about BMW's new models and the Dealership itself, the Service Department, and my own BMW. It was such a wonderful experience. The atmosphere and friendliness of all the employees was so contagious, I actually wanted to work there! From now on, I will ask for Ronnie to service my BMW. I can't wait to go back to BMW of Denver Downtown. Thank you, guys, for hiring Ronnie and his manager, Stuart! What Keepers! What professionalism!

Very nice employees . especially Andrew helped us a lot to buy a car (BMW X3). Very nice guy . thanks. 🙏🙏

I recently brought my 2018 X3 into the dealership for one-year maintenance and replacement of a small part. My service advisor was Melissa Moore. She provided excellent service and I was completely satisfied with the experience.

Tyson Teeboom was a great salesman and was professional and courteous with every aspect of our purchase, Ricardo in finance was also a pleasure to work with making the process quick and painless. Thank you guys again

My wife and I stopped in to look for an X5. Our salesman Evan took the time to listen to our needs and genuinely cared about finding us the right car. He did so perfectly and made the buying experience an enjoyable one which is not the norm in my experience when shopping vehicles. I would recommend asking for Evan if in the market!

Great service and free loaners

I have purchased my second convertible from Rod, specifically because of his expertise, experience and character. He created the perfect model I wanted, and at an amazing price!!! He is dedicated to customer satisfaction, and his wonderful personality made the car buying experience actually fun!!! Additional thanks to Laurel for her knowledge and ability to explain the model efficiently!! She did a great job!!! Melissa Moore is always my favorite in the service dept. She goes above and beyond for the customer!! Great dealership!!! Annie

Neat and clean place. Great waiting room area. The most important, acknowledged service technicians with A+ Custumer service by Jesse Rodriguez. Thank you.

My husband and I had a great experience at BMW downtown. Our sales representative Evan Andrianakos made the whole process seamless. He had wonderful communication and was straightforward. Even after a few months we bought the car Evan checked in to make sure everything with our vehicle was working perfectly. The vehicle and customer service at this BMW was far better than the competition.

A great experience at at BMW Denver Downtown. Evan Andrianakos was great to work with as was Ed Freehart. So you both again! Thanks

I went in on a Wednesday morning to purchase a vehicle I found online. My client advisor was Agye. He was extremely friendly and easy to work with and it was easily the best car buying experience I have ever had, even compared to other BMW dealerships. Not only was the process easy but I felt taken care of and never once felt pushed. If you’re in Denver looking for a BMW or pre owned vehicle, this is your place.

What can I say. if you're looking for a great business partner when it comes to servicing your BMW look no further. Ask for Lorenzo Sanchez. Second to none when it comes to the customer 1st!! BMWDD and Lorenzo thank you for all you do for your customers.

Evan Andrianakos is the best! He listened in detail to everything we were looking for in a BMW and he really went above and beyond to help us! We will go back to him again in the future for all our car buying needs. Awesome service!

Tyson was super cool and helped me out last night as they were closing with an EV charging emergency. Then he gave me a quick tutorial on my new i3. Amazing service, thanks Tyson!

I've been servicing my BMW 335 xdrive at BMW of Denver Downtown for the past two years and have always had a great experience. My go - to service advisor is Tyler Carmichael. He's knowledgeable, professional and friendly, always eager to assist clients in any way he can. I would highly recommend him.

Excellent service and facilities. They send a short video of all of your problem areas so it’s like getting a 1 on 1 with the technician that actually worked on it. The service manager Brandon was also very great to deal with and check in and loaner car was easy as can be.

Gorgeous I-8 on display. Up the steps.

I have purchased several X3s from the old Murray Motors over the years. As well as having come over to the new store for service. Stuart Hall, a Service Manager has changed the vibe of the entire service department since they opened! It is now a wonderful place to go! Both Stuart and Tyler Carmichael who is my advisor, are simply out of this world! Just such great service. I can't applaud them enough. Please you should see if you can fit in with Tyler Carmichael! Such a gem. So unusually knowledgeable and kind. I need to add..............The tire person,. Eric is also above and beyond. And the girl, whose name I didn't get, who put air in my tires was joyous and helpful as well.

Love the entire team here. Grant is my service advisor, and he listens to my concerns and really cares about getting them remedied. Be sure to ask for him! I always get my car back cleaner than I brought it in, the customer lounge is comfortable, the wifi is strong and fast, the coffee and snacks are great.

The best BMW Dealership in the West

Very happy with our car purchasing experience at BMW of Denver Downtown. Our experience was fantastic. Our guys Luis Ramos, he took good care of our family and made sure that we enjoyed our time while at the dealership. He made the experience enjoyable and was extremely helpful and understanding. Honestly hands down the best experience I have ever had at a dealership and it was all because of Luis. If you want the best pressure free purchase go to BMW of Denver Downtown and ask for Luis. Thank you Luis!My husband and I would definitely recommend!

I walked around for an hour or so checking out one of my current dream cars: the beautiful f80 //M3. I am glad that I ran into Doug Burnett, he impressed me with how knowledgeable he was with different trims of the M3 in great detail.

My husband Perry was looking at many wonderful vehicles and we settled with purchasing a BMW and it’s one thing to purchase a new vehicle but the customer service at this location was spectacular from start to finish I’m sending a special thanks to Tyson our salesman and the entire team... We are super stoked with our new 2018 BMW X1 it’s a great purchase!!! Thanks 🙏 again

Service techs are the best around, going in and check them out.

Great experience today with Jeff Tucker and Amin and Dillon Smith. Got the deal I wanted on the car I wanted. Handled it like pros. Go see them.

EXCEPTIONAL customer care and service here!! Absolutely adore dealing with Rod... my second car from him and I wouldn't buy from anyone else! Wonderful people that work here and do everything they can for you. This a top shelf operation and I'm grateful for all of the kindness and assistance everyone always gives to us when we're buying or having the car serviced. Thank you to Craig, Edward, Ryan, Laurel and of course to Rod.

This is our second BMW that we have purchased from Rod at BMW of Denver. I wouldn't go to anyone else. I trust him implicitly and he got us AN UNBELIEVABLE DEAL on my new car! From start to finish, the entire process was PERFECT. Thank you to Rod for always taking such excellent care of us! A special thank you to Craig, the Sales Manager, Edward, the head of the place, Ryan, the 6 ft 7 inch finance guy that was a joy to deal with and lastly, really EXCEPTIONAL customer service from Laurel that showed me all the intricate functions of the new car. Thank you to all of these wonderful people and we will only come back to Rod and company for future BMW purchases.

I picked up my car from service and some issues about my 328 XI, Clay Geistweidt my service adviser makes a difference, he explain all my concerns about the issue on my car, he give me options and he reassured me with the worry that I had. Everything was easy and expedite! Great experience as always! #alwaysBMW #loyal

From the moment I walked in i was greeted with a smile and not like I was in a pool of sharks. Brent was such a professional and was really looking out for what was best for me. There was no pressure selling. Brent personalized my experience and we shared stories. The show room was exceptional and the hospitality and food was great. Was a fantastic car buying experience

Found a vehicle on Cars.com that I wanted. Dealer was very responsive and there were no typical “dealer “ games. My sales rep -Jack Woodring was fantastic. Knowledgeable , courteous, efficient and made the buying and shopping process easy. The entire team at BMW Denver Downtown was exceptional. I am now enjoying the BMW X5 50i that I purchased.

We had a great experience with Jack. He was knowledgeable, efficient and very helpful. I would high recommend this dealership to my family and friends.

While in town getting our 2007 BMW X5 serviced, we were waiting in the showroom -- which is very comfortable, by the way -- and started considering getting a newer BMW. Brent had said hello a bit earlier in the day, so we asked him if he could help us. Before long, we were owners of a brand new 2018 X3! Brent's knowledge and expertise, along with his friendliness, was just what we were looking for. It was by far, the best experience we have ever had in purchasing a car. Brent and the staff went the extra mile in taking care of us -- even staying past their normal closing time. Thank You, Brent! Wes & Ronda W Rapid City, SD

I experienced a top level of customer support during shopping for a hybrid car with BMW of DEN Downtown. Their sales consultant Marcus Decherd was highly competent and capable to explain BMW’s today’s hybrid technology approach, its pros & cons and use cases during daily operation. Same levels of professional support were provided by everyone else involved in the entire information exchange and buying process, informative, unaggressive and truly customer oriented. The team left no question open. Congratulation BMW of DEN-Downtown for a job very well done!

Seisho hooked me up with a great car at a great price. Very competitive offer. Nice facilities too. Highly recommended to anyone looking to purchase or lease

Our salesman Tyson Teeboom was really great. He was friendly, helpful and very accommodating. I am very happy with my experience with him. The finance guy was great too. And I love my new car.

I came in unannounced on a busy Saturday. My goal was just to snoop around the new X3 - didn’t really need to get anything for another 2 months. Luis Ramos in sales was happy to drop everything he was doing and oblige. We demo’d a couple different X3s and I was sold. I thought I needed a Volvo or an Audi, but BMW really stepped up their game. The whole experience was satisfying, from demo to negotiation to delivery to follow-up after the sale. Luis is a joy to work with. Thanks, BMW of Denver Downtown

I ordered a new X3 from them a month ago and took delivery this week. The entire experience with Andrew and Ryan in Finance was fantastic. Not only where they the best price, there was no hassle and Andrew was right on top of every email and text from me while anxiously awaiting my car. When there was a small glitch in financing terms at delivery, they immediately took care of it with no questions asked. One of the best car buying experiences I have had in 20 years.

Everyone is very friendly and helpful. I got my new car from them, they really helped me to get the right car .

I recently went in to end the lease on my BMW and ended up purchasing a new 2018. I worked with Jack Woodring who was very helpful and professional and it ran very smoothly despite my coming in on the last day of the year, which was really busy. I'm really enjoying my new BMW!

I traded my lease in for a used X1 last weekend. Jack was AWESOME to work with! He really listened to my reasons for wanting a new car and checked all the boxes. (He also didn't try to upsell me.) I highly recommend him. I've lived in Denver for 2.5 years and I've got nothing but great things to say about their service department (previously Murray BMW, now Sonic BMW). Heads and shoulders above East Bay BMW in CA. Oh and, they're dog friendly.

Was absolutely impressed. It's a large dealership, but yet when I sat down to build a new X3 and work on a trade...if was hometown comfortable. Matthew the sales manager and Andrew sales consultant scored a perfect 10! Funny...for some reason I walked in expecting somewhat of a bad experience and I walked out think that this dealership is the only place I will go to buy my next BMW. And I drove all the way from Northern Colorado.

We went to the competitor’s dealership and felt like the customer service was lacking. For that reason, we headed to this dealership & had the pleasure of working with John Hager. He is genuine in approach and very knowledgeable. We would buy another car from him. We were also impressed with the finance manager, Ryan Sampson. He is also extremely knowledgeable and helpful. They are both great assets to the dealership & left us feeling positive about the car purchase.

Had a great experience. Craig made it easy and Todd made financial process smooth. Melanie Holtz did subservient job walking me through learning my new car!!!

Thank you Curtis and Manager Ben making things right. Thank you for cleaning my car �. Jarek to send me great video what was wrong with my car. Curtis thank you for catching all RE calls . Please GM Edward needs to change that ridiculous team Patriots really ??? �

BMW treated us as we were purchasing a 100k car even though we bought a used BMW . Thanks for the great customer service

We were comparing cars to replace our Acura MDX, and the X5 was high on our list. We were referred to this location by our neighbor, who had a good experience here. We visited several times before we ultimately leased a new X5 over the two other cars we were considering. We never had a dedicated salesperson while comparison shopping - we kept getting passed off and got a little frustrated. But were ultimately happy when we finally got matched up with Arsen afterwe came back to make our final decision. He was outstanding and, after we explained our situation and what we were looking for, helped us get exactly what we wanted and was very fair and upfront with us. We were hoping to finish the process the night we went in but as it was late in the day decided to let Arsen get things done and come back the following day. When we came back in everything was ready and teh whole process took less than an hour. We got the price we agreed on and felt well taken care of by the whole staff through the final process. This will be our first BMW and we are looking forward to the experience!

If you're looking for a BMW this is the place to buy!

Hand down THE BEST dealership. I've worked with Rod Lamotte for over 10+ years and he has always taken care of me.

After dealing with Winslow BMW I decided to drive 90 mins to Denver to purchase a BMW X1. I got exactly what I asked, for my trade in and Andy helped me find the perfect deal for me. Todd was able to explain the finance process and everything went so smoothly. I got a great interest rate and I'm super happy I made the drive.

Teddy was great help! And helped me seal the deal fast!!!!!!

Excellent costumer service, Javier Carrion my service adviser was very care about all my concerns on the car. He take care all of it.

Great service easy to work with. Tieming was good for me.

Recently I took my car to BMW Denver Downtown for scheduled maintenance and a couple other items. I was greeted promptly by my service advisor. My service appointment was completed in a timely manner.

Professional, customer oriented experience. Good product knowledge. Excellent follow-up. Had the exact car I was looking for. Meeting time commitments met.

This is the second of my experiences in purchasing a vehicle from BMW Denver downtown. I worked with Arsen this time and he was a tremendous help, very kind and he followed through on everything he promised. And I purchased a wonderful vehicle. I would highly recommend BMW of Denver Downtown to all my friends and family.

Jessica was incredibly professional and sweet. The service area was clean.

Wow - have you been to the new Murray Motors of Downtown Denver facility. It's a space to behold. So many people trust Murray that there was a line just to get my car into the bay to be services; however, once in they exceeded my expectation. I took time off from work to take my car. I had a couple conference calls to make; however the music in the lobby was louder than normal. They actually found a vacant office and allowed me to set up shop and take my calls. Who else would do that - NO ONE!. Murray is truly customer focused.

The service center is one of the nicest and friendliest Ive ever been in. Def recommend to friends and family

Great experience, although the loaner I was promised/ saved wasn't at the lot so I ended up waiting while my airbags were replaced.

I don't know why others on these posts have found the service so abysmal but with us the service has been stellar. Usually my wife brings in the vehicle and waits as she did yesterday, and once again was rewarded with the ultimate service experience befitting the ultimate driving machine! Thanks, guys!

Service was good, communication was good. Staff was very accommodating. Most of the parts had to be ordered. I thought that a bit strange since they were common every day car parts (Alternator, battery strap). All and all, very good.

I have a 2015 X5 that had the yellow "check engine" light come on while driving. I called my service advisor (Javier) from the road, he suggested I swing by and they would take a look. 15 minutes later my service advisor explained the issue, had cleared the warning and I was on my way. I'll be bringing it back for a software update when I have more time. I have always recieved exceptional service from this dealership and have been a customer for 10+ years.

Seicho Limbacher is an amazing representative of the dealership. He was engaged, informed, personable and a true professional. I would highly recommend anyone looking for a BMW to go here first! My BMW Genius, Brittany Green was also one of the best I have worked with. She was also very patient which is a plus in teaching me all things BMW. Nate Marquez in Service was also very good and attentive. Top notch. And last but not least, Chris Thompson from the parts department was helpful, friendly and an extension of what made this experience one of my best in acquiring a car.

Seicho Limbacher is an amazing representative of the dealership. He was engaged, informed, personable and a true professional. I would highly recommend anyone looking for a BMW to go here first! Kelly the Finance Manager was also great. He even spoke with my insurance agent to ensure that I was doing the right thing for me! My BMW Genius, Brittany Green was also one of the best I have worked with. She was also very patient which is a plus in teaching me all things BMW. Nate Marquez in Service was also very good and attentive. Top notch. And last but not least, Chris Thompson from the parts department was helpful, friendly and an extension of what made this experience one of my best in acquiring a car.

Larry was a great sales person who helped my grandparents get the x5 they wanted.

HOW GREAT IS PAM!?!?! I had another excellent experience today in the service department. I came in basically at open, spoke to a service advisor, explained my situation(service engine light, coolant leak, etc) and we agreed that my car was in bad shape. He seemed a little indifferent, told me that a loaner car was the main problem but wanted to do at least something for me. He sat me down with Pam to make a formal appointment. I showed her a picture I took, and why I was concerned. She gasped, got up out of her seat, walked into service and in a blink of an eye...she completely flipped the script. She came back and said that I WOULDN'T be leaving in my car...even though the advisor said it wasn't possible. She was like a super hero! I was incredibly impressed by her determination and outstanding dedication to customer service. Even though I had accepted my fate and planned on returning, she said NO, we can do better!! I left with a smile on my face, because of Pam!!

BMW of Denver Downtown was excellent to work with! The staff was very friendly and honest, and my salesman, Doug Burnett, was a pleasure to work with. They are truly no pressure sales, and are willing to work with you to get you in the right car for your budget!

Jessica was great! Mark was also very helpful. I would return for service again.

great service would recommend to others for service or buying

Our experience buying a new X5 was outstanding. Working with John Semmelbeck was a great pleasure. Not only an honest salesman, but a great person in general. We order ours, and he was able to move our build up. We received it just 3 weeks after ordering. Brittany Green was very helpful also. She did her best to teach my wife all about the many features. Matthew Daymude was very detailed in making sure our order was exactly as we wanted. Can't say enough good things about this staff. I look forward to buying many more BMWs from Denver Downtown. Thanks everyone!

Did not have my regular service advisor, but Jessica was great. Efficient, and helpful.

Tyson Teeboom is a great sales rep. Kelly in finance made the process fast and easy.

I bought my first BMW from this dealership, they were efficient, professional, and very knowledgeable. I would recommend this dealership to anyone!

Originally went to another BMW dealership in Highlands Ranch. Sales was terrible and entitled. Went to BMW of Denver Downtown and the experience was amazing. They wanted to sell a car. Highly recommended!

I recently moved here and am new to the Denver BMW location. I had a recall on some electrical. They were able to provide a courtesy car and promptly fixed the problem. We found another few things that needed done, and they still let me keep the rental another day. They were able to email and provide pictures & advice as there was an issue with another service I got at a national chain shop. Words of advice TAKE YOUR BMW TO THE BMW SHOP! Other places arnt any cheaper & trust me it wouldn't be worth it. The BMW mechanics know our vehicles. The honesty, knowledge, integrity of the staff here were amazing! I only have a 2008 5 series. They still treated me like I had bought a $55k car from them. I will defiantly be back.

I brought the car in because of some rumbling noises in the suspension. after the service the noise is gone and the car feels tight and wonderful like new. Great work by Aaron Trail and his team Thank you!!!

Quick to complete . Nice waiting area. Little slow to bring the car around when done

Both service consultants / service was no doubt 5 Star over all!

Seisho is a knowledgeable advisor who works hard to meet every ask. I've purchased several Vehicles in the past but this experience was one of kind with service and enjoyable. Thanks Seisho!

Love doing business with Javier Carrion. Always professional and courteous.

Ryan Sampson made my experience AWESOME. I truly appreciate all the attention and effort he put to making sure my vehicle was ordered and delivered from BMW in time. Will have to do this again.

Great service and I am very satisfied. Dave was awesome to work with!

Took my first ever BMW in for service and everything was very convenient and done in a timely manner, actually the vehicle was ready earlier than promised so that was a nice surprise. The staff was very professional and the X5M was washed and ready to go.

Very through on information when I wanted to trade. Great customer service.

Very pleased with the service. Personnel were fantastic.

Shopped all local Denver BMW dealers for a new X1. Dealt with Dean Jones (Sales) ...liked his no nonsence sales approach, very upfront and I was very comfortable in dealing with him. No surprises. No reason to contact any other BMW sales guy in the area other than Dean. Unlike other BMW salespeople I have met, Dean has great pride in selling the vehicle and is very knowledgable in all things BMW. Plus as far as top notch facilities are concerned, nothing beats the beautiful new BMW of Downtown Denver dealership that looks like it came right out of Munich !

At awesome experience with both the staff and facility.

Great Dealership! Great Facilities! Great People, especially our Service Advisor!!! THANKS!

Very responsive. Great service and very thorough follow-up.

Everything was great. Greeting, service, facility and efficiency.

I admit I was a bit intimidated walking into BMW Denver looking at all of the beautiful cars, knowing I was probably looking for the one used car on the entire lot for my son :) I did not realize this was a by appointment type of dealership, but Amin Popalzai ended up being my client advisor and instantly me and my kiddos were comfortable. My son who is 17, said "Wow mom, I like him, so professional, he is good". I couldnt agree more. If only every car dealership was as professional as this place. We had been several places and very frustrated. Amin changed our day around once we arrived to BMW Denver. Thank you Amin

My Client Advisor, Rosa Trejos, was extremely knowledgeable and detailed! She converted us from Audi drivers to BMW drivers:)

I had been shopping for a pre-owned X5 for quite awhile and was having a bad experience, but when I came to BMW of Denver Downtown it all changed. My sales guy, John Semmelbeck was absolutely a Godsend. He was cordially, friendly and very patient with me. He explained everything about the car in great detail. The process was painless and it took less time than expected. I am incredibly happy with my choice. I would most definitely buy from John again :)

Our sales person Rosa was awesome! We would use her again for next purchase.

Mr. Amin was very helpful in explaining the car buying process . Mr. Jacob also provided excellent job .

Friendly, knowledgeable, and a passion for BMW cars and their customers. Edward has assembled a top notch staff, a great location, and built a tremendous environment. Barbara's service team actually makes it a pleasure to bring our M235 and our X1 in for service. Simply wouldn't go anywhere else!

Amazing new store with super helpful staff! Highly recommended.

Jerrod was the greatest. Professional and caring. Fit us in right away.

Had a terrific visit! Brought my X5 in for a recall evaluation and received excellent service by David and team. Everyone was attentive, friendly and personable.

Visited with "no appointment" from Vail, Dave was very helpfull and got me in Thanks

My 535i is 4 years old. This was my first experience with this company and it was wonderful. David listened and addressed the problems, found answers, provided fixes for problems that has plagued that car since it was new. The previous dealer never addressed to my satisfaction. After this experience I am actually considering buying another BMW. I have finally found someplace that knows what to do to keep these cars going.

Bought my 535i at BMW of Denver 2 weeks ago. Wonderful experience. Nestor my salesman was attentive and very informed. He listened to everything I said I wanted in a car. Brittany is an expert on what makes the car tick inside and explained everything about how to use the great equipment that comes with a BMW. The brakes did not feel right and they went over the car in the service department completely. David the tech did a test drive with me and explained everything also. Very transparent, honest and thorough. Will buy my next BMW from them. Again excellent experience.

Customer service was good and the process reasonable quick. The price of the car we purchased was very good and so far no issues. Teddy Santoso was helpful and made sure we were being taken care of at each step of the process. Very satisfied at this point.

Service got me right in. They fixed the issues on my car very quickly. Very professional; great customer service.

I can't say enough how well they have taken care of us over the past 6 months. But, here are some ways: 1 - The service team was quick and efficient. Our adviser took great care to ensure we were well informed about the issue. There was a small but costly issue that fell outside what BMW care covers and while it was one we were aware from the start of our lease that we would have to cover (it involved tires), the adviser gave us solid options and advice. She found ways to soften the blow and gained our trust. 2 - The sales staff worked diligently with us to ensure we knew just the right time to turn our previous lease over and start a new one. They made sure it was at the exact right time and when that time came, they made sure we got the right model to fit our wants and needs. It was by far one of the smoothest and least frustrating car experiences I have seen. 3 - When our last car was rear-ended, their associated body shop took great care of us. Again, we were well informed and well served. As a customer service expert with years of experience working at high level service organizations, I hold those who serve me at the highest degree of scrutiny for their dedication to service. I am very happy with my experience with this dealership!

Great service . Received phone call & text from service advisor

Larry L was a pleasure to work with. I went back specifically to buy a car from Larry after my initial visit.

Very plasant and easy transaction,VIP treatment from pickup from airport till last minute. Salesman,Bryan has huge aknowlage and not pushy at all

Good Job, love the new facility!!! I will definitely take my car to BMW of Denver often.

this was a annual service everything was excellent

Larry was very helpful, knowledgeable, and thorough

I have been a customer of Murray Motors and now of its successor, BMW of Downtown Denver for 23 years, during which I've purchased or leased seven BMW's. I've always had my vehicles serviced at the dealer. Over all those years and in countless dealings, I've never had a bad experience. In fact, the folks with whom I've dealt have been unfailingly friendly, honest, and fair, and many have become good friends. At BMW of Downtown Denver, I particularly applaud Rod LaMotte, Senior Client Advisor, who sold me my latest BMW, Javier Carrion, Service Advisor, who has worked with me to make sure my cars are always in great shape, and most recently, Brittany Green, BMW Genius, who taught me a lot about my BMW that has increased my enjoyment of the car. My thanks to all.

Took delivery of my new vehicle on 31March2017. This is a vehicle that I ordered in December2016 through Mark Sanders and worked with him throughout the ordering and delivery process. Mark was extremely and extraordinarily nice, friendly, patient, helpful, knowledgeable, responsive, personable, and generally just an all around good guy !!! Mark kept me updated every step of the way in the ordering/delivery process like clockwork and I was never in the dark as to the disposition of the vehicle. In addition to ordering the vehicle, I also requested several non-factory dealer installed options to be added to the vehicle prior to me taking delivery. Mark expertly and seamlessly coordinated and managed the ordering and installation of said items flawlessly, as if they were factory ordered/installed items. Mark far, far exceeded my expectations and I 100% recommend him and will most definitely be seeking him out for my next vehicle !!! Mark. Thank you very, very, very much !!! If you are contemplating purchasing a new vehicle and are reading this, what are you waiting for ??? Call Mark, and you will be driving with a huge smile on your face in no time !!! Guaranteed !!!

Took delivery of my new vehicle on 31March2017. This is a vehicle that I ordered in December2016 through Mark Sanders and worked with him throughout the ordering and delivery process. Mark was extremely and extraordinarily nice, friendly, patient, helpful, knowledgeable, responsive, personable, and generally just an all around good guy !!! Mark kept me updated every step of the way in the ordering/delivery process like clockwork and I was never in the dark as to the disposition of the vehicle. In addition to ordering the vehicle, I also requested several non-factory dealer installed options to be added to the vehicle prior to me taking delivery. Mark expertly and seamlessly coordinated and managed the ordering and installation of said items flawlessly, as if they were factory ordered/installed items. Mark far, far exceeded my expectations and I 100% recommend him and will most definitely be seeking him out for my next vehicle !!! Mark. Thank you very, very, very much !!! If you are contemplating purchasing a new vehicle and are reading this, what are you waiting for ??? Call Mark, and you will be driving with a huge smile on your face in no time !!! Guaranteed !!!

The service department is hands down best I've ever experienced. The service manager Aaron and his team like Enzo go out of their way to provide amazing customer service. The turn around time on my vehicle is quick and if it can't be remedied immediately I am always offered a nice loaner car to avoid any inconveniences. You'd be remiss to taking your car anywhere else besides this service center.

John Semmelbeck, Todd and Vida and the staff at BMW of Denver Downtown were pinnacle of courtesy and efficiency, kindness, and professionalism in buying our BMW from them.

Always Fast & Professional. I especially want to acknowledge & thank your staff member who takes me home after I deliver the car & brings it back to the house after it is serviced. This is the 3rd round trip we have had together and he is always courteous and an excellent reflection on Murray Motors.

Nestor was the perfect person for me to work with. As a result, I ended up buying a car that 100% suited my needs and my budget. Kelly, on the financial end, took the time to explain the pros and cons of add ons such as windshield protection, etc. With the help of these two gentlemen I feel I made all the right decisions.

My service representative Art Smith was very knowledgeable and friendly.

Took my car in for new tires and an alignment last weekend. Service is always so great and the environment is so appealing.

I'm always on the road so I find myself going to different BMW dealership for service. I had an excellent experience at the Denver Downtown dealership. I called the day before and was able to get an appointment the following day. Very efficient check-in, rapid service, and excellent customer service. Everything you expect from BMW!! Well done.

2nd time I've purchased a car from this dealer, my experience was once again great. We had just gone in to window shop. No one was pushy. I asked to see a certain model with certain accessories, Teddy looked in the inventory & found exactly what I asked for. After checking out the vehicle, we decided to purchase.Took no time to complete paperwork, my questions about warranty & maintenance were answered. Car was gased & added to my BMW Connected account before I left the showroom. The "Genius" team went over everything, even added a bow. Thank you all.

I had a great car buying experience with Nestor and Kelly. I highly recommend this dealership! This is car buying made easy.

Nestor and Kelly were wonderful, and so was the gentleman at the BMW store. Unfortunately I did not get his name when he helped me the next day when I returned to buy front front mats.

Great overall experience buying a BMW. Anthony Salazar was great - knowledgeable and no incentive to push a more expensive car. Car buying the way it should be. Love my new car.

Excellent and super speedy service appointment at this service center. They're always nice and informative.

Our sales person, Nestor, was professional, friendly, knowledgeable and accommodating. There was confusion in the price indicated prior to signing, which we caught. There was a following issue with the correct tax for our home address, which was caught by their finance staff, so no harm.

Best customer service I've ever had ! They make you feel comfortable and you don't feel rushed choosing the right car for you

Second time using BMW Service. Nice job with a fair price.

Teddy was great. He made it a pleasure buying this car. I love my 2014 535d.

A great buying experience all the way around, from the first test drive, to attentive service by the sales team, and finally, a thorough tutorial by my BMW Genius, the darling Brittany Green. Yay team!

Arriving in Colorado after a cross-country drive, we needed a warranty service but has also developed a squeaky ball joint during our drive. From the moment we arrived at the dealer, we were treated professionally and courteously, including being given a loaner vehicle for five days. Because of difficulty getting parts, what should have been a one day service lasted five days. The dealer-through a service rep-kept us up-to-date twice a day, always assuring us that he would do all he could to keep the repair and service moving, that he would continue to check on part's deliveries, and that we should continue to use the loaner as needed. When we picked up our car, we received the same level of courtesy and professionalism. Importantly, the service fixed the problem and related problems that had arisen as a result. This is a first-class operation!

Service personnel were extremely knowledgeable. Turn around time on a mid day appointment was same day for the replacement of wiring harnesses; actually 3 hours! Loaner service was greatly appreciated and allowed for me to keep my day going.

Beautiful facility, I had an appointment for car service and when I pulled in, had 3 people jump in and take care of me. Excellent service. Will not take my BMW anywhere else

I scheduled and appointment, arrived on time, my car was welcomed, repaired in the promised time, everything works now, and the loaner was fantastic, and I would buy another car from this dealer if I could decide which one I want. Just haven't figured it out as yet.

I switched over from a competitor for my servicing needs and after 1 visit this is now my preferred Dealership and Servicer. Javier was a pleasure to work with and took care of my wife and me. When I came to pick up my car it was shining and looking great! Well at least until it started snowing again. :) All the staff I encountered were friendly and eager to please. Even when I was in the lobby there was an elder woman having difficulty walking and the staff came to assist her and check on her. It was like everyone was family there. I am very impressed with the little things and hope this culture continues. When I am ready to trade in later this year I will definately come and see them again. Thank you BMW of Denver. Sincerely, Charles A. Youngblood

Finished a series of needed repairs with this dealership. Service Advisor Enzo Giron was of great assistance in assessing and prioritizing the work. His vehicle knowledge helped me to understand the scope and range of problems. Excellent communication and very customer service oriented. Thanks, as well, to the mechanics who got the problems solved!

Experience was terrific. i had a loaner car for two days. Jessica was wonderful...

I had a crazy noise that was making me crazy. They located it and now I am driving happy!!!

My service advisor, Jerrod S, was excellent. I had a warranty repair completed and Jerrod gave me timely updates on my repair. The whole process was from drop off, loaner car, and pick up was first class.

great service with a drop in appointment. thanks so much.

Murray BMW on Colorado Blvd. just opened their new facility...very nice! Due to the new settings and personnel, it seemed they are working on someglitches. My car was ready, but the paperwork was not. The very helpful and friendly staff emailed me the paperwork so I could be on my way.?

Bought a used car from here. Price was definitely fair and car seems to be in great shape. Best though was just the buying experience. Amin was so friendly and helpful (and patient when my insurance company was causing issues), his manager and the financial guy at the end were also was very pleasant, everything was low pressure and easy. Way better than I found at most places. Would definitely buy from them again!

Purchased CPO car here (Murray) Apr 2015, and had a very nice experience with that--pricing was fair but still a bit negotiable, and whole process was painless. Had car in to body shop twice now after having people hit me, and they did a very nice job and worked well with other party's insurance--all I did was file initial claim and bring the car in. Had occasion to have Service Dept address a couple issues under warranty, and they performed and persevered admirably in the face of an intermittent problem, and I'd like to give special recognition to Jessica Wagoner in this regard. --Patrick Ferrell

Great experience. Jeff, Jason and our BMW genius Jake were all great to work with. Would recommend visiting them next time you're looking for an awesome BMW and having a great car buying experience.

I purchased my 3 series from Ralph Schomp and have had nothing but bad experiences with them, last week I took my car into BMW of Denver for the first time, I was so impressed with the customer service, and I will take my car back in the future.

Excellent experience from the time I contacted them about the car as posted on the internet, to working with me to transport it , register it, etc.. Matt and Matt and Roman were professional , friendly and efficient. Will definitely consider this dealership again...and I live in Nevada!

Had a great experience getting a tutorial on the Connected Drive service and the vehicle features from Murray's BMW Genius, Donna Holmgren. She was very professional and helpful!

BMW of Downtown Denver has offered great service a always. Shawna in service was professional and kind

From the moment I walked in the door, I was politely greeted by one of the managers who introduced us to Teddy. He patiently answered all of my questions and then proceeded to show us several options. He was very patient and didn't pressure us. The entire "team" at BMW of Denver Downtown made my experience buying a car that day very pleasant. I love my new BMW and I look forward to servicing the car at their beautiful new facility. I highly recommend BMW of Denver Downtown.

The old Murray BMW is not BMW of Denver Downtown (ironic as they are about 4 miles from Downtown Denver), but I must say they've built quite a dealership. Physically it's huge and very state of the art. All is all buying a car there was fine, my only complaints: they have some good deals, but they go quick and the sales staff seemed to struggle with locating vehicles in the inventory and being sure they were still available. I guess that's the price to pay for getting a good deal so be persistent. It took a long time to finish the deal (which included a trade so that's part of it), would have liked it to be quicker, but it's not like it's something I do all the time so not a big deal. For sure I would recommend and will go back here first when it's time for me to trade up.

Good, beautiful new facility, just a long experience.

Great experience! Staff is superb helpful and knowledgeable.

After purchasing my new SUV, I needed help learning all of the new features. I was given a tutorial by the most knowledgeable, Donna Holmgren. She taught me so many things about my new car. I never would have guessed all of the new awesome features had it not been for Donna. She was patient and walked me through the steps and answered all of my questions (I ask a lot). Looking forward to my next tutorial with her. She made my car buying experience pretty awesome.

Easy to work with and very knowledgeable. Repairs were done by them while working with an outside warranty company. Explained everything in simple terms and looked out for me.

We shopped every BMW dealership in the Denver area. We went back to Murray because Rodney Lamotte, our sales person, was so quick to understand what we wanted and was able to offer us the best price in town. He went above and beyond to make the sales process quick, easy and accurate. He truly made the entire experience fun and made sure I got the exact BMW X5 that I had been shopping for! Thank you Rodney! Now if that wasn't enough, I came back to the dealership a month later to have Brittany Green, my BMW Genious, show me how to use all of the amazing BMW technology in my car. Brittany was very patient as she showed me the endless "Really Cool" things my car can do. I loved the car when I got it, after working with Brittany I'm in awe. Thank you Brittany for showing me that my car is even more amazing than I thought! Thank You Murray BMW of Denver, this was truly the best car buying experience of my life!

Courteous service. Great new facility. I had a great experience.

Great customer service, everyone in the facility was very friendly.

One of the most important measures of customer service is the effort they take when they initially fail. We had a less than satisfactory experience, which I called out to their survey person who called. The GM of the facility called us almost immediately and took over our situation directly. We were quite satisfied with the last experience we had with the dealership. More importantly, their collision center also provided us with the utmost of excellent service. They provided us with a clear estimate and were up front with the potential pitfalls and timeframes we could expect. They not only navigated difficult situations with our insurance company but also, they over delivered on expectations. Definitely very happy we went with them!

The service advisor and service manager was exceptional!! They made sure I was taken care of quickly on a Saturday none the less. Never missed a beat! I felt like they honestly made me a priority. Great Job!

I always receive excellent service here. The staff is kind, friendly, and eager to assist.

My genius rep Donna Holmgren was a pleasure to be with. Her knowledge of the vehicle was top shelf and her patience for my lack of tech skills was remarkable. During the process, she diagnosed that the mic wasn't picking up voice commands. She got us into service immediately and got the problem solved. Donna made my transition to the new X-5 seamless. Steve W.

I really like the facility and the people. For me it is convenient and easy enough to get to and the repairs were done in a timely and efficient manner.

Very surprised and pleased at the overall attention and service that I received.

Art Smith was Exceptional! Very polite and answered all of my questions. Thank you! I sell homes for a living and he went above and beyond! So appreciative!

Best group of guys I've ever bought a car from!!!! From Matt in the Internet sales to Amin on the sales floor they were the most courteous respectful caring automotive group I've ever met. You can guarantee I'll be buying my next (7th) BMW from my friends @ BMW of Denver Downtown!

Painless, cared about our needs and gave us a tremendous deal.

The sales team, parts department, service department and finance department all helped to make my experience wonderful. I appreciate the follow up by the BMW Encore team to aide in getting me familiar with the features of my new X3. Overall, I am delighted!

Very friendly and professional service. They were easy to talk to and a pleasure to work with

I had a great experience with BMW Denver!! Jake (my genius) was both fun and patient with me. His knowledge of the car was fantastic! He totally set me up for a fun, safe and amazing ride in my new 328i. Alex (my sales person) was very helpful too and he will make a great addition to the BMW family. Thanks everyone!!

Jake was very knowledgeable, and taught me a lot. However, it was kind of overwhelming learning so much at once, so I am afraid I might forget most of it. It would be awesome to have a "cliff notes" version of the owners manual that shows off some of the fun bells and whistles. Just a **suggestion**

Had a battery problem; had to come back a second time within 45 minutes but the work was then done beautifully and quickly. Called at 2 p.m. about battery - no call back until 6 p.m. - a little slow; meanwhile, I had taken the car in and the work was done.

enrique went over and above and was a pleasure to work with

I always take my X5 to them for service. Art is by far the best service manager I have worked with. He is always attentive, responsive and wonderful to work with. I know I am being well taken care of when I go there.

Excellent service. Everything was supposed to be no charge, and it was including new wiper blades and a wash and vacuum. No one tried to upsell anything. It was a great experience.

They did a really good job with my car treated me really good

From time of purchase to 50,000 mile service Murray motors and staff have been nothing but professional. Always fixed problem first visit. I'm very satisfied with my 2016 328xi but when it s to purchase my From time of purchase of 2016 328ix to 50,000 miles ,Murray BMW of Denver has been nothing but professional. Friendly sales and service. Service was Done on time and estimate pick up time was very accurate. Always fixed right first time. When it's time for my next purchase I will know where to go.

Intermittent headlights on left diagnosed as bulbs going out - $650 Radiator hose - $350 Couple of other items - Total bill - $1,800

The interaction was very professional and pleasent.

outstanding. from alex the rep to the finance guy( JD) to the genius guy - super nice. made the experience fun and easy.

I just purchased a new X5 and the salesman Jake made the experience easy and pressure free. It was, however, the expertise, patience, charm and thoroughness of BMW Genius Donna Holmgren that made this the finest customer experience I can remember. Her sincere interest in my understanding and appreciating the many features of the X5 and her enthusiasm for and confidence in the BMW brand and the dealership left me feeling very grateful to be a customer of BMW of Denver Downtown.

Great experience, very friendly and professional non-pushy staff. I called the salesperson (John Hager ) a few times over the weekend and discussed various things before making final decision to buy. Follow up appointment with Jake was super informative about all the options and how to set things up

Donna Holmgren = BMW Genius = Outstanding service! Donna did a great job showing me the basics as well as all of the bells and whistles on my new car. So helpful, she was engaging and genuine. Well done Murray BMW, well done.

Best service I've experienced in years. I would reccomend this dealership to anybody who likes quality service and timely. My service tech was very professional and informative.

Excellent service. Fast and courteous Highly recommend.

service as usual was great. called in the morning for an appointment and had one that afternoon. needed the front end alignment checked

Always a pleasure dealing with Shawna, my service advisor. She takes care of the maintenance issues and has the service department take a look at other items on the vehicle.

Big thanks to Brittany Green for taking the time with me to help me understand all the cool features with my new 340i. Brittany patiently answered all my questions even when they were probably a little too basic. She even modified my audio system settings – sounds amazing now!

everything was great, quick, efficent and very helpful

As always, Melissa and the Murry BMW team really did a great job on my 335i service. I was greeted as soon as I drove into the new service bay, and the porters were friendly and courteous. Melissa welcomed me with a smile, was knowledgable and thorough in taking my information, and was very efficient in getting my on my way. When my car was ready, I received a text message alert along with a link by which I was able to review my invoice and pay my bill from my iPhone. My car was ready on time and was beautifully washed and freshly vacuumed. During the few minutes that I waited for for my car to be brought around, I explored the new showroom and enjoyed a cappuccino. The new facilities are gorgeous (the second floor showroom is fantastic), and the client waiting area is very comfortable. I am very pleased to have a reliable BMW dealership in Central Denver and the new location is wonderful.

Great place and great people . The whole process of buying was very friendly, pretty easy and successful. I will definitely buy from them again

I bought my car from a used car dealership and not from Murray. However, as a certified pre-owned it was still covered under the manufacturer's warranty. With every visit to the Service Center at Murray my wife and I have been treated like family. They've always been friendly, courteous, and patient with my questions. Because of this level of service, all future purchases of mine will be through Murray BMW. Top notch customer care and experience.

From the time I walked into the dealership, I was met with nothing but kindness and a sincere interest in helping me find the right car that met my needs. Their team worked diligently yet with great care to map out what option would be the best route to pursue with trading in my other vehicle. When I came back to finalize paper work it was like a walk in the park, and next thing I knew I was in my new car. The BMW Geniuses really know their stuff too so you get the most out of your vehicle.

I recently bought a certified pre-owned BMW 528xi from Murray and I must say the staff and the service were wonderful. The salesman (whose name I've forgotten, starts with an A) was great, very low pressure which I needed at that time as my 27 year old BMW had just "died" and I was a bit of a wreck. We looked at it on a Thursday, the salesman called me Friday and I test drove and bought it on Saturday. I'm sure I don't need to mention that there have been a few changes in BMWs over the years, loke all the computerization. But Donna Holmgren, on of the "Geniuses" soon had me set on the right path, She was ever so patient and knowledgeable. A heartfelt thanks to both!

Teddy at Murray BMW was awesome! He gave me the best deal possible and was a fabulous salesperson! I would highly recommend this location as I felt that everyone on the staff was friendly and made me feel comfortable! They truly treat you like family and it is a great place to shop for a BMW. Start here first is the advice that I would impart on others if you are in the market for a vehicle!

Brittany Green did a great job explaining all the great features of my new X1. Very fun to drive and beautiful. And if you want good honest help from sales ask for Tom. You won't be disappointed. Thanks to all!

Had a totally no-nonsense, professional purchasing experience with the folks at Murray BMW for my 2016 328 xi this past Saturday. Teddy (our sales rep) was fantastic from start to finish and patient with us when we were weighing our options. Sales process was as painless as possible from start to finish with our toddler in-tow.

Very friendly and courteous staffs, I got my car in and out very quickly and their rate is very good

Every minute of the process was as enjoyable as buying a new car can be.

Always great service, everything done on time. Javier Carrión my service adviser explain all the services done to my car and he's profesional, experimented, well trained and great attitude of service. Great Customer services.

Best of the best dealers. Stands by any difficulty of difference better advertising and actual vehicle.

Great experience overall. Friendly, helpful, and easy to work with. I would highly recommend.

Great service and great sales at Murray Motors . LOVE LOVE LOVE BMW

what a fantastic service. JAVIER is THE MAN. Very down-to-earth, friendly, helpful. Got the job done well and efficiently. Highly recommended.

Jst got my BMW bout a month ago and thanks 2 the cutie Anthony i not only got a good deal but everybody there was nice and friendly! Great experience! Thanks anthony! Such a cutie!!! �

Awesome experience with Donna Holmgren as my Genius! She was fun and informative. Since my "BMW" Class she has answered followup questions via text. Most helpful in learning all the options on my new car!

I had a wonderful experience with Brittany Green - BMW Genius. She showed me things about my car that I had no idea were possible. Her patience, good humor and sincere desire to help me get the most out of my vehicle were outstanding. Thank you Brittany!

I just purchased a 2017 x5 from Murray BMW. This was my 4th x5 purchased from Murray. Every phase of the process was seamless and easy. Rod worked with me on several vehicles, ultimately finding the best fit and financial plan to best serve my needs. Tina was able to answer all my questions in a timely manner and get me through the paperwork expeditiously. Brittany educated me on my new car. She knows her BMW's inside and out, meeting with her was extremely beneficial in my understanding of all the new bells and whistles on my new x5. Thank you Murray BMW, there's a reason why I continue to come back!

Outstanding in all respects....client advisor Amin Popalzai extremely professional. Amin was our point of contact during entire process, couldn't be more satisfied.....use this gentleman!

Paper work was not very efficient. It was not the employee's fault. Rather it was the quality of his equipment. The sales person was fabulous.

I had a fantastic, educating and relaxing experience with Jacob Herning. He was very professional and related the information in a way that I could understand and grasp as he taught me everything about the functions of the controls on the dashboard, steering wheel, doors, etc....

My service adviser wwas excellent...Good communication, on time performance.

I always receive good service at Murray BMW. The service reps are courteous. I can't wait for the new dealership building to open.

My service experience at Murray Motors was efficient, professional and filled with courtesy. I highly recommend this dealership. I can't wait till their new facility right around the corner is finished

Great experience with Teddy! He was informative and easy to work with.

Knowledgeable staff and forthwith with explanations on options.

With today's technology,we as an independant collision repair shop,the challanges are increasing and having wholesale bussinesss with your BMW and Mercedes for well over 12 years have been wonderful to say the least.several times now,I've hauled customers of our's vehicles to you after we repaired all the collisin work and service dept.always takes excellent care of me.And knowing my driving situation(150+miles ea.way)All diognostic's and reprogramming are complete while I wait it out. Couldn't ask for anything better.And your parts dept's are outstanding(Dave in BMW)and Chris in Mercedes)and the rest of the parts dept do an excellent job for us!!!And hopefully the next time I come down,the new place will be done.Looks amazing....Thank You All,....

Great service! On time and well explained. The facilities are showing their age. I look forward to the new facility, which is supposed to open in December.

Given their under construction status they are doing the best they can. Teddy took good care of us. Donna the "BMW genius" was fantastic showing us how all the technology on the car works - and there is a lot! I give Donna a 5 she is friendly and knows her stuff. Love my new car!

Great tutorial from Donna Holmgren! You are the best!!!!

Very nice and helpful. Let me use loaner car for three days and go back up to Breck with it and wait for me to bring it back. Art and Jared are nice.

I had a great experience with Schomp BMW. We had to drive down from the mountains to look at a car and got stuck in traffic for 3hrs! Larry Lentz stayed late and was extremely patient with us as we looked at the car, it was even a Used car!. It ended up taking till 11:30 at night, but we found the right car, with the right price for us. Vida Bundy, was efficient and thourough going through the financing and explained all the fine print and worked with us to figure out all the details. In particular, Jake Gordon one of the 'Genius's' at Murry, was great. Not only did he have all the answers to our questions as we looked at the specs on cars, but stayed later than everyone else to go through all the details with my wife and I. He was genuinely excited for us and seemed to be excited to explain our new car and its features to us. Couldn't say better things about his Customer Service, Professionalism and knowledge.

I had a great experience with the Sales Staff! And the Financial process of my Lease was super fast, easy and head ache free!

Such a pleasant experience, purchasing my first BMW. There was a delay getting the trailer hitch installed and Seisho Limbacher therefore delivered the vehicle right to our home. He even had Jake Gordon come and do the on-boarding training for the vehicle then. He was super knowledgable and gave some great hints for winter driving conditions.

Enzo at Murray BMW of Denver was and has always been very helpful! I bought my vehicle from somewhere else with an extended warranty and the warranty company didn't want to honor the warranty for a very expensive repair and Enzo spent hours on the phone explaining to them why hey had to. Eventually they listened.

Had to wait a long time because of renovations at dealership but got a great vehicle at a fair price

I just purchased my second BMW from Murray and was pleased, overall, with the ease of the transaction. Donna Holmgren was especially helpful in pointing out all of the vehicle's features.

Donna did an excellent job of explaining the many features of my new 535i. Very happy.

I had some mechanical problems with my BMW X6 and Melissa was very helpful throughout the whole process. She kept me inform during the whole process and made sure the car was fix before returning it back to me. I'll recommend Melissa to anyone going to Murray BMW of denver.

The team was knowledgeable, professional and the process was seamless and effortless.

If you haven't scheduled your Genius Bar appointment I highly recommend Brittany Green! Best hour spent getting to know my new BMW with the help of Brittany, a BMW Genius. She really knows what makes a BMW tick!

I brought my vehicle in for a suspected transmission issue that was covered under warranty. Roger Frank in the service department not only handled the repair in a timely manner, but he kept me informed every step of the way and even went out of his way to ensure that I was given a loaner vehicle when he realized that my repair would not be finished in time for a weekend trip to Aspen that I could not cancel. Roger has made me a Murray BMW customer for life and I will not hesitate to return for service or when I am in the market for another BMW!

Big thanks to Brittany Green for taking the time with me the day I purchased my new X5 to help me get to know the ins and outs of the vehicle. And more thanks for following up with me for a second opportunity to learn from her about all that I can do with my car. There's a lot going on with the new X5s and Brittany was a big help in making it easy to understand.

Dream car, dream experience purchasing it. Thank you for the terrific service and attention. A special shout out to Donna Holmgren, BMW Genious, who couldn't have been more patient, knowledgeable, and encouraging as we navigated through her explanation of all the bells and whistles. Thank you, too, to Seisha Limbacher, for your assistance.

Service was great. Jake was very knowledgeable about the structure or the car to the electronics. Great selection of all cars I was looking at. Service team did good on the detail. At the time of my purchase the dealership was at its temporary location for construction. Things were tight and took a little more time, but they manage to get it done.

A few weekends ago I had my genius appointment with Donna, and couldn't be more pleased with her knowledge, time and consideration! She went above and beyond to ensure I understood everything my car was capable of and helped me to get everything setup for easy recall. I am so appreciate of this service and as a first time BMW owner, couldn't be more impressed. Thanks to the Murray BMW team!

Second X5 purchased from Murray in last 3 months. No hassle sales process and exceptional service. Dealership really appreciates our business. I would highly recommend Murray.

Best customer service ever. Enzo is especially professional and courteous. Wouldn't go anywhere else!

Was a great experience with customer needs always trumping everything else. Once they move into their new facility they should be able to take of customers even better.

I have taken my auto to Murray Motors for years my only concern is the checking process I always schedule appointments for service Murray Motors should review the check in process it should not take 20-25 minutes.

The purchase was completed professionally and expeditiously. The price of the car was very fair in comparison to local and national cars of similar age condition and mileage. Client Advisor Seisho Limbacher was extremely knowledgeable, helpful, and accommodating. I would recommend Seisho and this dealership.

We came 200 miles from Pueblo to buy a car. The dealership made our translation easy and smooth. The people at Murry BMW are great! We love our X5!

Not fair to include "Facilities" because a brand new facility is under construction, putting pressure on the existing one. However, the level of Customer Service (along with the ultimate repairs/maintenance) is outstanding! (Won't specify the Service Advisor because don't want her overwhelmed, but will state that the Service Manager, Barbara Marin, deserves enormous credit for what she is accomplishing under tremendous pressure.) If you are in the position to buy a BMW, or need yours serviced, you can't go wrong at Murray.

Always have had a good service experience at Murray BMW.

My husband and I purchased a car with Teddy Santoso. It was super easy and refreshing working with a sales guy who wasn't creepy and pushy. The car we purchased was a used car in incredible shape. They take great care of their inventory! We'd recommend this location to car buyers.

When Sonic took over Mark's dealership, I expected the worst and have been surprised to be treated to continued wonderful service.

Straight forward, no nonsense and very professional all the way through. Everything that you would hope for in a new car buying experience. My contact was Jerry Kramer.

Jarrod is an outstanding service advisor. Thank you.

Melissa Moore did a great job as my new service advisor. She is professional and her communication style is approachable and helpful.

Murray BMW is the best because of the people that work there. Taking my vehicle in for service is always a great experience because of Enzo Giron. He is always friendly, professional, has a great attitude, helpful and knowledgeably. I couldn't of asked for a better Service Advisor. He is always prompt with follow ups and making sure everything runs smoothly and efficiently. He is a pleasure to deal with and is the reason why I keep coming back to Murray. Thank you Enzo for being so Great!

Always feel valued as a customer. Service Manager took time to answer all my questions including those that had nothing to do with the recall.

Melissa, our service rep is outstanding. Give her a raise!

Just Bought a 2010 Jeep Grand Cherokee and I recommend this dealership to anyone! My Salesman was Teddy Santoso and he was a great help. He helped me through the whole process and was true to his word from the start. Recommend him to anyone who comes here to buy a car!

Fantastic experience, have been there multiple times for routine oil changes and such and it's always a great experience.

Good service experience. Service Rep super nice and helpful. They went the extra mile and washed the car. New facilities being built and will be a better experience when waiting for a car vs the cramped building they are in now. Quoted me a much lower price for a repair that I need to get done vs their competitor in Highlands Ranch.

It is always easy to schedule appointments with Murray -- My tire got a screw in it on a Friday and I had a 7:20 am appointment on Monday with a loaner car. The staff is phenomenal! I have brought my X3 in on numerous occasions without an appointment for low coolant, no washer fluid, a new license plate cover... etc. and they always are willing to help you. Murray is great!

The work was performed on time and was reasonably priced. The loaner was very much needed and appreciated. My car was not washed as expected so that was a disappointment and no reason was given.

Great customer service. Rep was terrific, great experience, would recommend to other people

Murray Motors is the reason why we have a BMW and will stay with BMW. We are taken care of in a most professional and caring way. Their service is Number One in every way!

Pleasant people. Comfortable place to wait. Nice to have coffee, donuts, water, etc.

Prices have come down dramatically! It's nice to have a one stop shop and quality service. Everyone there had some of the best customer service in any establishment I've been to. I will recommend them to everyone and I will be back. Thank you it really does matter! The only 4 score is I had to go home and clean all the glue off my rims.

Thank you for the consistent service and professional treatment.

Prompt Courteous Service-Anxious For New Facility To Open

Excellent service on my Convertible as usual. Can't wait until the new facility is built and in use!

My salesperson was very knowledgeable, informative and professional.

I live in Iowa & have a Daughter that lives out here. My first experience with Murray BMW was with my 1995 740IL. Fuel pump went out & they got me back on the road in 1 day!! Excellent Service! Then my 2nd experience with them was today. My 2010 750LI X Drive. It told me it was 1 qt low on oil & that all my tires were low. I took it to them & they had it taken care of in 5 min's! And didn't charge me anything!! Wow!! Love Murray BMW of Denver! Thinking when I'm ready to trade & upgrade, I'll be dealing with them!!

Excellent service! I will continue to lease my cars from Murray Motors!

I have brought my car to Murray for routine maintenance and have dealt with Javier Carrione. He is a class act. His customer service, knowledge and dedication are outstanding. He is an asset to Murray and the main reason why I will return to Murray in the future. Best customer service I have had in any industry for a long time.

After waiting for service work and some repairs, I've become another satisfied customer!

Awesome service! Had my follow up genius appointment with Donna H. She is so perfect for her job. She is a great teacher and really enjoys her job. Amin was my salesman and did an outstanding job getting me a fair deal on a custom ordered M4. After calling 3 dealerships I found that Murray had the best sales team, service, and customer support. I have owned 4 previous BMWs and can tell you that this dealership is excellent. But what makes it excellent is its staff. Keep it up Murray. A very special thanks to Donna and Amin for making car buying experience a memorable one!

Our experience was great from the moment we walked in the door . Our sales guy "Will" was super nice and really knowledgeable. It was a pleasure working with "Vida" who made the paperwork and financing process efficient and painless. Everyone working in the dealership was so friendly and helpful. It was the best car buying experience i've ever had!

Great place to buy a car. Loved working with the crew there (Amin, Saisho and Geo), Donna the BWM Genius upped my learning curve greatly on the new car. Thanks everyone. Always happy to refer my friends your direction.

David in service is great to work with! He was kind, honest, and answered all of my questions.

Pre-scheduled a maintenance check. All services provided were great.