Not sure where to start. I have a F10 M5 that recieved a new M5 engine from a somewhat credible engine builder/installer which upon getting back i had lean/rich codes and check engine lights along a very noticeable decrease in overall power and performance. Having gone to multiple shops including other BMW dealers, nobody could seem to figure out the issue. I was at the end with this car as it had became a financial burden. Finally i decided to take my car to BMW of Denver Downtown. Got in touch with Ed and Yago and explained my situation and that i was in need of help to get this car back on its feet. They got working on the car and found a couple of reasons for the issues but continued digging into it until they were certain and had replaced all items damaged that qualified under warranty and were extremely fair on the other expenses. Had the pleasure of working with Ed the GM & Yago (Service Director). Both are just stellar individuals, i have not received customer service like this before and this will by BMW dealer of choice for service and new purchases. Thank you guys! Car drives phenomenal! A+ work and customer service!!

I bought a used VW Golf wagon in January 2020. I still don't have title. I have called them 6 times, only 1 call returned saying they would mail it. That was 2 weeks ago and still don't have title! Temp plates about to expire. Since posting I contacted General Manager who turned around the title in 24 hours and sent it Fedex to my house overnight. Appreciate the response and feel he will get to the root of the customer success issues.

I just moved to Denver from Dallas and didn't know what to expect at the BMW dealership for service. I was very impressed with every aspect of my first visit and look forward to returning. Melissa provided excellent service and the whole operation didn't skip a beat; outstanding!

Phenomenal experience. This was by far the best experience I have ever had when purchasing a vehicle. I worked with Anthony and was thoroughly impressed. He was very detail orientated, listened to exactly what I was wanting/needing in a vehicle and was able to get me a truly amazing car at a great price. I will keep coming back to him for all my vehicle needs. Thanks again for the great deal!!

After an issue which was not the normality of how business has ever been conducted at this location, I expressed my unhappiness. I received a call and was asked how they can rectify the situation. The service that I received during this visit and after this call helped me realize that maybe that was a one off or just a fluke. Not only did they rectify the situation but restored my belief in the quality of service I had become accustom to.

I love my new used 2008 Mazda CX-7 that I bought here! Great communication from everyone from the moment I saw it listed on the website until even after I drove it home. I've had it about a month now and so far I have not found anything wrong with it even though it is 12 years old! Runs and drives great! Everyone was very friendly and professional. Nick was my salesman and was very helpful. Thanks BMW of Denver for restoring my faith in used car dealers!

Always a pleasure delivering new BMWs!

At first I was very disappointed with my purchase here at BMW of Denver. I had a long day and a screaming daughter so I had some surprises after the purchase was complete. I had a few add ones to my vehicle that was unnecessary and after I called they agreed to take it off and refund the add ons to my bank. Luis the finance manager was amazing when we were there in person and has been unbelievably helpful with the whole process! He also sent me additional information on my warranty that I purchased when I needed work done, the warranty company covered the whole thing. I already got my money back on the warranty which is amazing! Thank you for all Luis! BWM is lucky to have you!

Stephen Slater was my guy who handled every aspect of the BMW buying process like a professional. He is knowledgeable, polite, and professional. If you are in the market for The Ultimate Driving Machine he should be your first call.

Tyson was my salesperson, I highly recommend him! Tyson and Craig, the sales manager made first BMW purchase very pleasant. I went to another BMW dealer and was only shown numbers for a new 2020 that I wasn't interested in and never was shown the car I was interested in. I wasn't going to there again. I went to the Denver Downtown and had a great experience! They were friendly, knew my name, listened, had a willingness to help and treated me as a person not a dollar sign.

I met a sales guy named Tyson Teeboom. He was the best and top notch sales guy in the dealership. He goes beyond and help the customer to get satisfied. I saved some much time and money because of him.

Went in to test drive a car. Service was great, staff was friendly. They made me feel comfortable. No high pressure sales. I'm still trying to make a decision.

I met with seisho to inquire about a new bmw i3. Couldnt believe how personal and knowledgeable he was. I then met with his manager who also was very nice. I forgot his name. They combined, work a deal that was substantially better than every other dealer in the denver area. I only spent a total of 2 hours. Wow! What a great place. And very respectful of your time. Thank you seisho and bmw of denver!

Always great!

Great service experience. Clay was timely and professional. They were very upfront about what needed to be done and what could wait, the honesty is appreciated especially when the service bills can get high quickly. Thanks everyone for the great service!

These guys, and Chuck in particular, are amazing. We had an outstanding experience from start to finish. They exceeded every expectation, and continue to do so every time we have a question or an issue. We will absolutely be back when it’s time for another car.

Grayson was very helpful and informative, great communication. I did find some light scratches on the intake after I got my car back, no biggie. Thanks again

I just want to say that I had such an amazing experience with Michael Callahan and his team at Denver BMW downtown. I live in Raleigh NC and the car I wanted was in their showroom and they not only went above and beyond with giving me the best deal possible but from the moment I called to the day my car was delivered they made sure to check in every step of the way. Everyone was so helpful and nice. This was my first time buying a new luxury car & I wouldn’t want to go anywhere else but here! Thanks again — Love my X4

Have only dealt with the parts department but they have been great every time I've been in need of a part.

(Translated by Google) Excellent place to buy your new car. In addition, service personnel and mechanics are the best. (Original) Excelente lugar para comprar tu nuevo auto. Además el personal de servicio y mecánicos son lo máximo.

BMW of Denver Downtown were wonderful to work with. Everyone there were very nice and helpful in everyway from the moment we got there until we purchased our vehicle and were on our way home. Thank you so much for being a very laidback, calm, peaceful environment as it was so relaxing to be there. We were there for three hours and Miguel Sanchez was the nicest Auto Salesman we have ever come across also the most helpful in a wonderful way. Thank you so much for the terrific experience of purchasing our vehicle it was very enjoyable.

Quick and easy service got the work done quickly

Brent was amazing. He stayed much later than usual to help me with all my questions. He thoroughly went over all the information with me and will definitely return.

So, this is a long story with a happy ending. We purchased a 2016 BMW 750 XDrive from Downtown Denver BMW. The salesperson I initially dealt with was a high pressure, buy it or lose it kind of guy. He told me that a certified vehicle must have all the original equipment to be certified. As this was a certified vehicle I expected to receive all the original equipment when I received the vehicle. I got one key FOB and no rear seat tablet. When I called to inquire about the missing equipment is was told it wouldn’t be provided. I called BMW USA to seek their help and was told that my issue was with the dealer, they couldn’t and wouldn’t help me. So, worst vehicle purchase so far. Enter Craig Bluhm. Craig listened to my issues, and understood that the initial salesperson had been very unfair in the transaction. I learned later that this person left the dealership. Bottom line, Craig worked with me and was able to get me the key FOBs and tablet that should have initially come with the car. I trust Craig and would work with him again in a heartbeat. He’s ethical, honest and took great care of us.

I would like to thank Tyson Teeboom and Ethan ONeil for all the help getting a great car. Both were professional and had my interests in mind. All my questions were answered and I was treated very well. I would highly recommend each when considering a new or used car from BMW of Denver Downtown. Thank you for a great experience and I will always recommend BMW of Denver Downtown.

We bought a vehicle last night, we got there 30 minutes before close, and they were very friendly and welcoming. We test drove a vehicle, and decided to buy it with a trade-in. We were given a good price on our trade-in, they were quick with our financing/paperwork, and were very hospitable, even having to stay way past closing time. We are very pleased with our experience. Thank you, to all who made that possible.

I bought a certified pre-owned BMW from Larry. He is very professional, knowledgeable and ensured I was satisfied at every step. No pushy tactics from him or the finance manager. Plus, the advertised price was one of the lowest in the country! I have no qualms recommending them, especially Larry!

Working with Damir was honestly one of the fastest and best experiences we have had! We have owned several luxury vehicles and have dealt with quite a few dealerships and they had us in and out! Was very much so impressed with the quality of service!

Took one of our cars in for a recall, and it was done very quickly. We had the car back in less than 24 hours. Great service department.

I called about this X5 last night, Miguel was on top of it.This place is awesome!!! Miguel is outstanding salesman, he help me along the way to get this BMW, he was very informative, just a all around great person!! Best experience ever buying didn’t have to wait to get answers. I would recommend this place to anyone.

Staff is really well I have an x6m I’m tryna trade in my guy Tyson Helps me out very well help me made the best decision of my life this guy needs a raise ASAP !!

I had an amazing experience with Seisho Limbacher. Seisho made sure my m550i was exactly the way I wanted it and he was a pleasure to work with.

Great people fast service.

Great experience! This is the second time I’ve purchase a BMW from Arsen at BMW of Denver. Knowledgeable, professional, overall a very positive transaction. I will be back for future car purchases!

Came here for the first time for an oil change. In and out in 1:15 which isn't too bad. Really nice place to wait too. The dealership itself is worth the visit. Lots of nice cars to sit in while you wait.

Three years ago I leased a 2017 540i from this dealer. My experience was fabulous, in large part due to the fantastic salesperson who helped me. His name is Rod Lamotte. My lease is up so I went in and talked to Rod a week ago. He showed me a number of options but I eventually settled on a 2020 M550i. Rod worked with me to arrive at a price that I was pleased with. He facilitated the entire process expertly and made it easy and fun. Rod is a great salesperson. (I sold large IT capital equipment for years and managed a team of sales engineers covering the western 30 states, and would have loved to have had Rod on my team.) He has been selling BMWs for many years and is great at his job. His technical knowledge is outstanding. Perhaps more importantly, his understanding of the people and processes at both BMW and Sonic enabled him to provide a truly seamless experience in which I could relax with him as my guide and enjoy the pleasure of buying an amazing car. Were anyone to ask me about my experience as they considered buying a new BMW, I would immediately and unreservedly point them in the direction of this particular dealer. Moreover I would strongly urge them to ask specifically for Rod Lamotte. I'm certain that there are other great salespeople there and elsewhere, but the dealership has treated me extremely well and Rod is an absolute gem. The General Manager, Ed Freehart was also immensely helpful in my process. I felt that I was in great hands with both Rod and Ed. Many years ago I had good experiences with Schomp, which is only a few miles from my home. But I'm so impressed with BMW Denver Downtown that I literally drive past Schomp to make a 20 mile trip to this dealership. ... On a side note, the 2020 M550i x-drive is mind-blowing. I've owned several BMWs, Porsches and other sports cars and motorcycles. This car is in a class of its own. I smile every time I have to run an errand. Sean Kelly Highlands Ranch, CO

We bought 2 used cars here and had an awesome experiance!!! A couple of significant issues came up after the sale, and they disregarded the "AS IS" philosophy and promptly and efficiently took care of everything. Anthony and Even were courteous and efficient, great to work with!!!! The facility is A1, beautiful, comfortable- no sign of elitism that you might expect at BMW.

I am on round two with BMW Denver and could not be happier. I thought it would be fun to switch to an Audi or Range Rover for a change and shopped both. They could not beat BMW on price or features and BMW's straight forward communication made it easy to make a selection. Also, I highly recommend working with Seisho Limbacher. He is extremely knowledgeable, responsive and really pleasant to work with. Their service department is very competent and professional and make the service process as convenient as possible. A+++

If you want assistance in sales or leasing--Find EVAN ANDRIANAKOS He is COURTEOUS, listening to what a client wants HONEST in answers to questions HELPFUL finding the BMW you want A GOOD COMMUNICATOR explaining all things BMW STILL THERE FOR YOU after the sale or lease! Linda Hunt Bunnell

They provided great customer service. The process was easy and they really knew what they were talking about. I Will be back again in the future to purchase another vehicle from them!

I have never had such an amazing experience at a car dealership. I was treated like family and BMW of Denver has earned a costumer for life!

I would give more than 5-stars if I could. This post is specifically about the service department, and even more specifically about Stuart Hall, one of their Service Managers. I was recently in a very big bind because of a different BMW dealership and came to BMW of Denver Downtown seeking help. Not only did Stuart go above and beyond his call of duty, he did it with a smile on his face. Stuart went to bat for me with BMW NA to help resolve my issue, and in the meantime he took care of me as much as he possibly could. After going back and forth with BMW NA for weeks, Stuart dealt with the issue locally and helped me get what I needed to get done. BMW of Denver Downtown has an exceptional service department and Stuart Hall is the perfect example of that. Highly recommended.

Nick was very helpful and even washed my car himself as they were backed up. Simple and quick - thanks for the service.

I would like to follow up with my previous review of BMW of Downtown Denver. I previously expressed my disappointment of my salesman Kourosh Noori for not getting me an appointment to learn about the computer features of my recently purchased BMW. I want to admit that I was wrong and to apolagize to Kourosh as I later learned that he in fact did make several phone calls with the number provided and left messages with my constituate regarding the appointment. Kourish's messages were not relayed to me as they should have. Upon learning this, I retract my previous review expressing my disappointment in Kourish for not following through. The sales experience with Kourish was in fact beyond exceptional. He was patient showing me several models and most noted was his very positive attitude and his sincerity in insuring I found just the perfect BMW. This is the first time I have purchased a BMW. With exceptional service as I received from Kourish. I am sure I will return to Downtown Denver BMW for my future dream car. Sincerely, Larry Trujillo

This is my fourth X3 and they just keep getting better each time I have leased a new vehicle. The dealership recognized my loyalty in the the negotiation of price and I have the vehicle with accessories just as I wanted. It was an excellent transaction. Thank you Andrew Stack and Ed Freehart

I am changing my review to 5 star because parts and service director Engell called me and took care of my problem. He was a very polite person. I appreciate to Engell, I appreciate to BMW, I appreciate to Google. Thanks

(Translated by Google) Very good attention nice people and very fast business and without much trouble thanks for the service (Original) Muy buena atención nice people and muy rápido negocio y sin tanto problemas gracias por el servicio

Tyson T. is an absolute professional. Highly recommend his assistance at this location.

All the employees are very nice and helpful but not pushy

Scheduled service and winter wheel set change. Mileage was a couple thousand miles past 36,000 free maintenance, but BMW Downtown comped it anyway. Tire storage company (not BMW) lost wheelset and BMW Downtown replaced wheelset without prompting. New X5 with 300 miles was provided for the days I was without my car. Service tech, loaner rep and service manager were all a pleasure to work with. The entire experience was above and beyond. Made a fan out of me!

The BEST Bmw dealership in Colorado. I have purchased three cars there and am always pleased with the service. Andrew S and Tyson T were great to work with.

Great environment, great people. Nicks the best

Great communication and amazing customer service!

First purchase ... My experience with both Arsen and Ryan was the best car shopping experience I've ever had. I've bought a lot of cars over the years and this is by far the only time I've walked away with a great car and a great feeling. They didn't pressure me. They were very honest with me. And in the end, I left in a beautiful car. Not sure when I will have to buy or need to buy another BMW, but guaranteed that when I do, I will be coming back here.

Great buying experience. Love my car.

Great experience at BMW Denver. I was treated fairly and with honesty throughout the entire prices. There was no hard sell and no surprises when closing the deal. I worked with Evan Andrianakos and he was a true professional. Excellent communication throughout the process. Craig Bluhm helped close the deal with logistical assistance that can only be done by a seasoned manager. It doesn't hurt that the product they are selling is fantastic. Love my m240i!

Had some trouble with my 540, and these amazing people listened to me and reached into their own pockets to get me into an M340 in less than an hour. Loyalty is earned, and these fine people at BMW have got mine.

I love BMW of Denver Downtown. I bought my second BMW there and knew I was in good hands coming back for my third last night. The staff is incredibly friendly and I appreciated that they weren't too pushy. They look out for their clients' best interest. Jason W. was my adviser and he did a great job! I will definitely buy my next car from him. He was patient and very informative.

Working with Anthony was an extremely awesome and easy event. Anthony did everything he could to make my experience an easy time. The wait was nothing compared to other dealerships I have known in the past. I enjoyed the entire experience and will go there again for sure.

Service mgr was excellent - courteous and professional

Very straight forward and easy. Evan was a great adviser.

I just want to say that I was thoroughly pleased with the high level of professionalism from my salesperson, Tyson Teeboom and the financial director, Dustin Johnston as well as the entire financial team, sales team, service team, and even the front desk team. Everyone made you feel comfortable with no pressure or stress that you might feel from other automobile dealerships. I felt treated like I was part of a family. In fact, I am a part of their family now...the BMW family. My BMW family helped me recently become a proud owner of an i8, which is my dream car! I couldn't be happier! I am pleased to say that my future vehicle purchases will come through BMW of Denver Downtown! I just want to thank y'all for everything and I look forward to doing more business with my new BMW family in the near future! Thank ya'll so much for everything! Love you all!

My service tech Clay Geistweidt was very helpful, informative & pleasurable to speak with from day one. I paid to have my car towed from Colorado Springs up to Denver downtown just to have this specific shop work on my BMW. Clay was very quick to respond & showed genuine concern with my vehicle issues. He even followed up with me several times afterwards to ensure all was well & issues were resolved.

I was in and out like a robbery! These guys are awesome and definitely know how to treat the customer. Seisho and Craig (who is much bigger than I anticipated) were friendly, courteous, informative and most of all helpful. This is my first BMW but due to the fantastic experience I had, it won't be my last!! Thanks guys!!

always fabulous

Craig Bluhm and Andrew Stack were amazing to work with. They provided exemplary service and knowledge in the purchase of my new vehicle. I highly recommend working with them!

Good service . thanks

My fiance and I went in last week to look into our second purchase through BMW Downtown. Not only was Seisho Limbacher so understanding of our needs and desires for our new car, but he enabled us to customize and really helped us understand the features offered. Craig Bluhm was also so integral in our experience, walking us through the purchasing process and really just taking the time to get to know us. Both gentlemen were so kind and engaging, truly just made the entire time there enjoyable. Can not recommend these guys enough!

It was amazing!

The service was very attentive and responsive

Great experience and customer service!

I had the incredible experience buying my car. Everything from my first texts and email follow ups to our run through with "Mo" to our financing with Enrique was superb. I even received follow up calls after and offers to help with any issues even a week later. The service was impeccable!! It was fast, easy and organized. Mo, Chris, Enrique, (Those are the first names to come to mind) thank you. We'll be back and we will send others. If you want a good experience, come to this lot. First class. 😁👍🏾

My service advisor, Melissa, listened to what I needed and the service and repairs were done quickly and efficiently/

I know I will always get world class service at BMW of Denver Downtown. The service writers are fantastic! Ask for Ronnie, he treats his customers like they really Matter. Having to get your car repaired shouldn't be something you you look forward too, but I do really enjoy these people and the service ! receive.

car was ready before the time promised,everything is o.k.

The exceptional service and hospitality we received from beginning to end was more than I could ask for! Our agent Andrew Stack was very professional, super kind, and informative. He made this shopping experience fun and simple. Im 20 years old this is my first big purchase and honestly it was a dream come true. Less than a two week process, the day of I literally took an uber and left the lot in my new 2016 certified pre-owned BMW, I signed everything myself. Zero complaints, Ive been driving the car for about a week now, lets just say it’s definitely a luxurious ride no matter what model you end up going with. The car itself runs perfectly smooth and quiet, Its very exciting to be in, the perfect adrenaline rush. I totally recommend anyone to keep BMW in consideration when searching for your future vehicle, the selection they have is unbelievable, you will not go wrong, you just cant. This was the best decision I ever made, Im in LOVE with my car, Thank you again BMW of Denver Downtown for this wonderful experience!

Stephen Slater was FANTASTIC and the whole team was a pleasant surprise on helping get the price in my budget.....it was above all my expectations of purchasing this vehicle. GREAT TEAM!

The mechanic was very patient with explaining everything to me. He really took the timeout to really make sure I knew what was wrong with my car. Thanks for the amazing service and highly recommended!

Very professional place.

Great service. Fast ... nice people ... excellent waiting area

Fast a reliable

Tyson made the process of buying a car relaxed and efficient. He worked hard to find me the right car at the right price. Well done!

Had my car in for service. Unfortunately, the prior owner didn’t keep up on maintenance and I was stuck with some hefty and complex repairs. The whole process to get the car back in good health took almost a month. Throughout the entire process, my service rep Grant went above and beyond, including sharing his personal cell phone number to answer any questions, even on his days off. The entire service team worked endlessly with me through the whole ordeal, worked with me on costs. Overall A+ services you don’t get at many places these days. There are many instances, this being one, you get what you pay for. Everything can’t be expected to be free or the lowest cost possible.

Was in the market for the new X7. Not only was the price the lowest available but the two salesmen, Miguel and Andrew made sure the buying process was smooth. Amin in finance is a pleasure to work with and I would recommend them to anyone looking for a honest, quick, and transparent car buying experience.

In and out with new car in 1 hour, 10 minutes. Great customer service. Thanks to salesman Jason Wissner.

Advisor Ronnie was excellent. Work was completed on a timely basis. Very positive experience.

Great services! Excellent customer service ask for Samuel Hovey he will take care of you

I had such a wonderful experience here at BMW of Denver Downtown; I was comfortable throughout the whole process, Evan walked me through all of my options, all of my questions were answered, and I was treated with respect.

Went in for a service. Very helpful. Quick. They will take care of you and your car

I didn't feel pressure and Mo was very helpful.

Bought an X6 from them. Was a quick and efficient buying experience. Would purchase from them again.

My service advisor, Lorenzo, was very helpful and knowledgeable.

Melissa Moore is the most fantastic service advisor. She is extremely professional and knows her business. I would not have anyone else assist me with my auto service. You are VERY lucky to have her representing you.

Everyone at BMW Denver Downtown was a delight to deal with. Very courteous and easy going, yet professional.

Downtown BMW rocks. Friendly, Knowledge service advisors. Attentive service mgr... OEM parts and a loaner, what more could I ask for.

Great Job - Got me in sooner than my scheduled appointmnet - explained what was going to happen - what did happen - super great service - awesome team

Evan Andrianakos helped us with the purchase of our new BMW. He was highly confident with every step of the process. Evan was positive, efficient , through and open-minded. Additionally, he was great with follow-up logistics when other departments were difficult to reach. We felt we could count on Evan. His calm and confident manner made a lengthy process enjoyable and seamless.

Today I brought in my car and I explained that the last service provider I dealt w/ wasn’t the most professional, and I didn’t have the greatest experience. I got a new service provider named Ronnie Alberty and man did he go over the top for us! He took care of the last problem that we had and made us feel comfortable of leaving my car with BMW again. He really made sure that we were taken care of and explained everything so thoroughly. To be honest I will want to continue to work w/ him and deal w/ him each and every time I come in. He gave us customer service at a peak.

Great. !! The follow up was excellent. The salesperson , Doug was accommodating. The financial office was efficient.

Everything went well!

Great service from Andrew in the parts department.

My service advisor Chris B is the best around, I’ve been to other BMW dealerships and no one is as good as Chris. I got my car fixed and washed in one day.

I was so relieved after I spoke to Louis after receiving a letter about my loan, he explained everything so well and was very informative. I would definitely recommend seeing him for financial work! 😁

A great car buying experience! Chuck Thomas is the best in the business and made purchasing a new BMW easy. He is patient and worked with us to get the perfect car. He and the dealership went above and beyond when the financing company for my trade in got squirrelly with the payoff, but BMW stepped up and worked everything out. I'm a customer for life.

Bought my BMW from there, great place, customer service on point.

The guys were great! I purchased my car about 6 months ago with Andrews help. I’m a Mercedes girl so I was hesitant migrating to a Bimmer. I’m glad I did because these guys treat you so well; like family! Brandon and Nick at the service center are awesome too. Just a great experience every time I’m there.

I have bought a new BMW from them and found it to be a great experience. Much happier with them than when I purchased from Schomp.

Everyone was great. Friendly, attentive, helpful. Writer Chris Bridges was super! He gets 10 out of 10!

One of the best experiences buying a car! Justin helped me out a lot through email figuring out the price and car I needed. Craig was great helping me get the price I needed on the car I wanted. Agye was amazing helping me out in person showing me the ins and outside of my car. The whole staff was very courteous, friendly and made the process go great! Most importantly I love the car its amazing!

Clay was excellent, and I was highly satisfied with the service and care of my vehicle! Wish other service advisors were as knowledgeable, professional and thoughtful as Clay! I will definitely send others his way!

I recently purchased my first BMW and drove to Denver from out of state. Chuck took care of everything and made it seamless. We prearranged all the details so when I came to pick it up everything was worked out. The car was in great shape (used 2018), looked brand new and drove amazing. I felt they did a great job to make it fair and easy and I left knowing I had a great car for a great deal. Chuck called me on the drive back to see if things were good (they were), but I noticed I did not grab 2 rear headrests, Chuck told me not to worry and would mail them to my house. Love the car - thanks for everything!

Tyson did a knockout job! I came with cash and my goal was to get in and out. Great value and carguru rated "great deal".

I just visited parts, but regardless excellent service!

By far the best customer service I've ever had. The service and customer service of this dealership is TOP NOTCH!!

Very friendly, professional, and fast work. Best place to take your BMW for any issue's.

Very nice people..will buy again

Ronnie was friendly and thorough. He provided outstanding customer service.

This was my first car purchase on my own and I couldn't have had a better experience. Larry Lentz is the best - i'd definitely recommend asking for him. He treated me with professionalism and respect and genuinely wanted the best for me. I felt that Larry and his financial manager went above and beyond for me. I bought a pre-owned Jeep that is in great condition (and she's a beauty). Even if a BMW is out of your price range or not your vibe, they sell some pretty awesome pre-owned vehicles too. Check 'em out!

So friendly staff and offer snacks hihihi

Stephan, my sales consultant , Craig the Internet manager and Dustin a manager were fantastic. very responsive, straightforward, not salesy. You feel like you can trust what they tell you about the cars they have and their respective values, which is very unusual in dealing with car salespeople. From the moment I sat a foot there, just about everything was smooth, Luis did a great job going through my finance options and I was greeted at the end by the GM who thanked me for the business. Quite the experience after I wasted a whole day with Schomp. I am glad I ended up with BMW of Denver. Highly recommended.

What a wonderful dealership and experience. Great sales staff with a great team

Four tires mounted and balanced in less than two hours

I was in the market for a new car, was in no rush, and was fairly specific about my wants. I met with Evangelos Andrianakos (Evan for short) and there was nothing at the dealership that fit the bill. He knew my requirements and budget and texted me within a couple days that a vehicle had arrived that might fit the bill. No annoying phone calls....just a text to inquire if I wanted to come see it. I went, I saw, I bought, and it is perfect. Luis, the finance gentlemen I worked with, was a peach. Dillon Smith, the BMW Product Specialist, met with me a few days later to teach me about the vehicle, as at this point the car is smarter than I am. I was having trouble programming the garage door opener, and he offered to make a house call to get it working, and I live at least 30 minutes away from the dealership. The purchasing process was painless, customer service is great, and I would recommend you go see Evan.

My visit to BMW was extremely pleasant. I was surprised how much I liked the X3 and Andrew Stack was very helpful answering all my questions and getting me into the ride I was looking for. He had a great knowledge of the brand as well as the vehicle. Overall a great experience.

I visited the service department. Very courteous staff, and good coffee.

The service manager that handled my visit (Chris, I believe was his name?) is professional, knowledgable, and friendly. I was quoted $600 for some bulb replacements at an independent mechanic for my 7 series, so came to you for a second opinion. I was out the door in less than 90 minutes, for under $200. I also appreciated the walk-around video with tire and brake life remaining--very helpful. Looking forward to doing business with you again!

Everyone was amazing! THANK YOU ALL!

(Translated by Google) A very elegant place and good service for your car. (Original) Un lugar muy elegante y buen servicio para tu carro.

Rod made everything painless. He got us in our first BMW and it is awesome . Everything was quick I would recommend this dealership to anyone .

Evan Andrianakos was extremely professional and made our entire experience getting a new car low-stress and ultimately ended with us finding the perfect match of a car for our lifestyle and budget. Excellent experience overall.

Excellent! In and out in 15mins. Had to top the coolant in my X1.

I loved my experience buying my new car! Evan Andrianakos was extremely helpful salesperson. It was pleasure to work with him as he is impressively knowledgeable - he answered all my questions, and I asked a lot! He showed me all the features in the car, made sure I know how to operate computer so I can drive safely! He really cared about me being happy with my car, stayed late for me to finalize my purchase and went with me through the features one more time before I left home, so I feel safe driving the car! The bow was awesome surprise and made me feel extra proud of myself buying the right car in the right dealership!Thank you, BMW OF DENVER! I really liked how you treated me!

I want to thank Evan A. for a second seamless purchase this year. Evan is low key, efficient, and thorough. He has a wonderful demeanor for sales. It was a pleasure working with him again!

Very happy with all of my interactions with BMW Downtown Denver. This is a dealership that delivers best of class service!

Our salesperson, Larry, was a pleasure to deal with! I felt he genuinely wanted to help us without applying high sales pressure tactics. Larry is extremely knowledgeable and I would (and have) recommend him to my friends and family.

Clay has been a great service advisor so far and hope for continued excellent service the next time I am in.

Purchased a used car, with no haggle one-price listing. Friendly no pressure staff

No up-selling. Straight forward. See Anthony Salazar!

I have been servicing my cars here for 17 years. This is my 4th purchase/lease, from this place. I was nervous because it was my first buy/lease since the new ownership took over. My sales rep, James Foster was kind, genuine and low-pressure, no-hype. He navigated the information for me so that I could make the best decision for my situation. I really appreciated his personality. Craig Bluhm, the finance manager/sales manager... I am not sure, went above and beyond on the "money" part of things. No bs there, just generosity of spirit and truly going to bat for my best interest. I felt as cared for as I ever did, in this new environment and am happy in my next car. Thank you, gentlemen, for your professionalism and heart. You are appreciated.

Chris Bridges, Is the BEST!! He is caring, kind and considerate. He took time to explain different things about my car that I wasn't aware of.

Everyone there is very nice, respectful, and helpful with a smile. I love taking my car there because I know it will be taken good care of. I also like that they video your car to let you know what is going on. Keep up the great work and wonderful customer service.

Stephan Slater was very helpful and gave me options within my budget and with the features that were important to me. He made the car buying process fun and easy. Having been a customer of BMW of Denver Downtown/Murray for 4 years, I was elated that the same customer service I have come to trust in the service department carried over to the sales side. Everyone I interacted with was friendly and helpful.

Luis was great!

Just had a great experience buying my new BMW at BMW of Denver Downtown. Fair, fast ,and friendly. I worked with Agye Spencer, who was great, very knowledgeable and easy to deal with. Happy customer.

(Translated by Google) I bought a doge ram 1500 at bmw denver downton and they helped me by showing me a variety of truks. (Original) compre una doge ram 1500 en bmw denver downton y me ayudaron mostrandome una variedad de truks.

Faster than promised service, awesome waiting area, and friendly service.

I purchased a new 750i and I highly recommend BMW Downtown Denver and mostly Andrew Stack. He will work very hard for your business and is very knowledgeable on all BMW specifications and performance. You can also count on Andrew for great follow up after the sale should you have any questions or issues.

Ask for Arsen. He will treat you right!

I was treated very well and with respect from all employees throughout my visit so if my experience was solely based on that, 5/5. However, parts had to be ordered over the weekend and I had no access to a car over the weekend which was an inconvenience since there were no rentals available. In addition, the recall to replace the passenger seat sensor was unsuccessful, because as I was driving away, the beeping started again. I feel like this should've been caught, but idk. That being said, the sensor was the secondary reason I came in. The primary issues were fixed, and although a key was lost in the process, the results were satisfactory+.

Andrew Stack with BMW of Denver Downtown was very easy to work with in my purchase of a used Audi. Price was great, and the car was not over...or under sold. I've bought 35 cars in my life (so far) and this experience was smooth and drama free. Staff was professional, and no time was wasted. Good place to buy a car!

I went in for a diagnostic on my vehicle and the repairs were going to be too much. I decided to save that money and maybe invest in a newer vehicle so I ask to speak with a sales representative and I was introduced to Brent Turner who showed me the options I had. After discussing approaches I decided to trade in my vehicle for another one in the lot. He was really helpful and informed and helped me get the car I wanted.

In true tradition of a BMW dealership this place is AMAZING. From the time you walk in to purchase a car to bringing it in for service you are treated like you are the most important customer they have. I cannot sing the praises of the service department enough. Our service tech Chris is one of the reasons we don't mind bringing our X5 in.

It was easy to make an appointment by phone. The person making the appointment wasn’t the most helpful with service questions I had. The service department was helpful & answered questions. The guy who gave me a loaner car was awesome & so friendly. I was shocked at how far out appointments were especially if needing a loaner. Everyone was nice & kind. I will be back to get my car serviced.

The scheduling department got the amount of time for an oil change messed up. We got it figured out, got a loaner, got a great service representative, and then I needed to bring in our second vehicle, which we also had an appt for an oil change. They determined we needed spark plugs for the X5, so that was at the shop for a day longer. AND, the shop was busy and running behind schedule. So a couple days longer than I expected. However, I mentioned our service rep was great and tried to make it as painless as possible.

We had an amazing experience with BMW of Denver Downtown. My wife’s lease was ending and the minute we walked in, we were greeted by Brent Turner who was a great resource and helped us through the process. Working with Brent and Ryan Sampson we were able to find the perfect vehicle, an X7. We would definitely recommend this dealership to anyone.

I purchased pre-owned BMW from this dealership, I was really lucky that my salesman was Tyson, who greeted me warmly and was very knowledgable about everything of BMWs. I've bought 3 cars over the 2 years, and this is by far my best experience so far purchasing one. I had an issue with my bank account the day before buying the car, Tyson helped me hold the car for the day and came to deliver my car even on a day he's supposed to be off. I must say that Tyson is a really professional that treats his job with enthusiasm and passion.

Only deal with this place for my X5 and 528. Thanks !

Been purchasing and servicing vehicles from BMW of Denver Downtown for many years now and am consistently impressed with their level of service. Also, I recently purchased a new 2019 330xi from them and found the process to be easy and fun. My sales rep, Stephen Slater, was especially great to work with. He worked diligently to find me the right car at the right price. Would highly recommend this dealer and if you’re buying a new or used BMW, to work with Stephen.

Great team, great service. Strongly recommended. Best BMW service in all of Denver.

Yesterday’s tire blow out on I-25 was a stressor. I called Rodney at BMW who assured me they had my tire and could replace it that day. But traffic was thick and it was 4 pm when I arrived, so I was worried they wouldn’t be able to take the job. When I arrived, I was given a water and a chair in the lobby and they handled the rest. This team is so professional- thanks Ron and Rodney for not only changing out the tire, but checking over the car and washing it for me! My day improved because of you. Michelle Hektor/Kevin Ryan

ADVISER BRANDON BORJA IS VERY PROFESSIONAL AND VERY KNOWLEDGEABLE WHEN IT COMES TOWARDS HIS JOB..

We are in Denver from out of town on a long road trip. We blew out a run-flat tire (and bent the rim) on a pothole, and this dealer worked to get us fixed up with a new tire and an alignment. Ronnie in Service was so helpful and accommodating. We really appreciated being able to continue our trip safely! Thanks to all the team who helped us out!

Love the entire team here. Grant is my service advisor, and he listens to my concerns and really cares about getting them remedied. Be sure to ask for him! I always get my car back cleaner than I brought it in, the customer lounge is comfortable, the wifi is strong and fast, the coffee and snacks are great.

Very happy with our car purchasing experience at BMW of Denver Downtown. Our experience was fantastic. Our guys Luis Ramos, he took good care of our family and made sure that we enjoyed our time while at the dealership. He made the experience enjoyable and was extremely helpful and understanding. Honestly hands down the best experience I have ever had at a dealership and it was all because of Luis. If you want the best pressure free purchase go to BMW of Denver Downtown and ask for Luis. Thank you Luis!My husband and I would definitely recommend!

I walked around for an hour or so checking out one of my current dream cars: the beautiful f80 //M3. I am glad that I ran into Doug Burnett, he impressed me with how knowledgeable he was with different trims of the M3 in great detail.

We had a 5 star experience on Black Friday. Went to look and test drive convertibles. Luis put us in this 2018 M240i. The test drive with that inline 335 hp V6 was fabulous. Thanks for the amazing service!

My husband Perry was looking at many wonderful vehicles and we settled with purchasing a BMW and it’s one thing to purchase a new vehicle but the customer service at this location was spectacular from start to finish I’m sending a special thanks to Tyson our salesman and the entire team... We are super stoked with our new 2018 BMW X1 it’s a great purchase!!! Thanks 🙏 again

Service techs are the best around, going in and check them out.

Great experience today with Jeff Tucker and Amin and Dillon Smith. Got the deal I wanted on the car I wanted. Handled it like pros. Go see them.

EXCEPTIONAL customer care and service here!! Absolutely adore dealing with Rod... my second car from him and I wouldn't buy from anyone else! Wonderful people that work here and do everything they can for you. This a top shelf operation and I'm grateful for all of the kindness and assistance everyone always gives to us when we're buying or having the car serviced. Thank you to Craig, Edward, Ryan, Laurel and of course to Rod.

This is our second BMW that we have purchased from Rod at BMW of Denver. I wouldn't go to anyone else. I trust him implicitly and he got us AN UNBELIEVABLE DEAL on my new car! From start to finish, the entire process was PERFECT. Thank you to Rod for always taking such excellent care of us! A special thank you to Craig, the Sales Manager, Edward, the head of the place, Ryan, the 6 ft 7 inch finance guy that was a joy to deal with and lastly, really EXCEPTIONAL customer service from Laurel that showed me all the intricate functions of the new car. Thank you to all of these wonderful people and we will only come back to Rod and company for future BMW purchases.

From the moment I walked in i was greeted with a smile and not like I was in a pool of sharks. Brent was such a professional and was really looking out for what was best for me. There was no pressure selling. Brent personalized my experience and we shared stories. The show room was exceptional and the hospitality and food was great. Was a fantastic car buying experience

Found a vehicle on Cars.com that I wanted. Dealer was very responsive and there were no typical “dealer “ games. My sales rep -Jack Woodring was fantastic. Knowledgeable , courteous, efficient and made the buying and shopping process easy. The entire team at BMW Denver Downtown was exceptional. I am now enjoying the BMW X5 50i that I purchased.

We had a great experience with Jack. He was knowledgeable, efficient and very helpful. I would high recommend this dealership to my family and friends.

While in town getting our 2007 BMW X5 serviced, we were waiting in the showroom -- which is very comfortable, by the way -- and started considering getting a newer BMW. Brent had said hello a bit earlier in the day, so we asked him if he could help us. Before long, we were owners of a brand new 2018 X3! Brent's knowledge and expertise, along with his friendliness, was just what we were looking for. It was by far, the best experience we have ever had in purchasing a car. Brent and the staff went the extra mile in taking care of us -- even staying past their normal closing time. Thank You, Brent! Wes & Ronda W Rapid City, SD

I experienced a top level of customer support during shopping for a hybrid car with BMW of DEN Downtown. Their sales consultant Marcus Decherd was highly competent and capable to explain BMW’s today’s hybrid technology approach, its pros & cons and use cases during daily operation. Same levels of professional support were provided by everyone else involved in the entire information exchange and buying process, informative, unaggressive and truly customer oriented. The team left no question open. Congratulation BMW of DEN-Downtown for a job very well done!

Seisho hooked me up with a great car at a great price. Very competitive offer. Nice facilities too. Highly recommended to anyone looking to purchase or lease

Our salesman Tyson Teeboom was really great. He was friendly, helpful and very accommodating. I am very happy with my experience with him. The finance guy was great too. And I love my new car.

I came in unannounced on a busy Saturday. My goal was just to snoop around the new X3 - didn’t really need to get anything for another 2 months. Luis Ramos in sales was happy to drop everything he was doing and oblige. We demo’d a couple different X3s and I was sold. I thought I needed a Volvo or an Audi, but BMW really stepped up their game. The whole experience was satisfying, from demo to negotiation to delivery to follow-up after the sale. Luis is a joy to work with. Thanks, BMW of Denver Downtown

I ordered a new X3 from them a month ago and took delivery this week. The entire experience with Andrew and Ryan in Finance was fantastic. Not only where they the best price, there was no hassle and Andrew was right on top of every email and text from me while anxiously awaiting my car. When there was a small glitch in financing terms at delivery, they immediately took care of it with no questions asked. One of the best car buying experiences I have had in 20 years.

Everyone is very friendly and helpful. I got my new car from them, they really helped me to get the right car .

I recently went in to end the lease on my BMW and ended up purchasing a new 2018. I worked with Jack Woodring who was very helpful and professional and it ran very smoothly despite my coming in on the last day of the year, which was really busy. I'm really enjoying my new BMW!

I traded my lease in for a used X1 last weekend. Jack was AWESOME to work with! He really listened to my reasons for wanting a new car and checked all the boxes. (He also didn't try to upsell me.) I highly recommend him. I've lived in Denver for 2.5 years and I've got nothing but great things to say about their service department (previously Murray BMW, now Sonic BMW). Heads and shoulders above East Bay BMW in CA. Oh and, they're dog friendly.

Was absolutely impressed. It's a large dealership, but yet when I sat down to build a new X3 and work on a trade...if was hometown comfortable. Matthew the sales manager and Andrew sales consultant scored a perfect 10! Funny...for some reason I walked in expecting somewhat of a bad experience and I walked out think that this dealership is the only place I will go to buy my next BMW. And I drove all the way from Northern Colorado.

We went to the competitor’s dealership and felt like the customer service was lacking. For that reason, we headed to this dealership & had the pleasure of working with John Hager. He is genuine in approach and very knowledgeable. We would buy another car from him. We were also impressed with the finance manager, Ryan Sampson. He is also extremely knowledgeable and helpful. They are both great assets to the dealership & left us feeling positive about the car purchase.

Had a great experience. Craig made it easy and Todd made financial process smooth. Melanie Holtz did subservient job walking me through learning my new car!!!

Thank you Curtis and Manager Ben making things right. Thank you for cleaning my car �. Jarek to send me great video what was wrong with my car. Curtis thank you for catching all RE calls . Please GM Edward needs to change that ridiculous team Patriots really ??? �

BMW treated us as we were purchasing a 100k car even though we bought a used BMW . Thanks for the great customer service

We were comparing cars to replace our Acura MDX, and the X5 was high on our list. We were referred to this location by our neighbor, who had a good experience here. We visited several times before we ultimately leased a new X5 over the two other cars we were considering. We never had a dedicated salesperson while comparison shopping - we kept getting passed off and got a little frustrated. But were ultimately happy when we finally got matched up with Arsen afterwe came back to make our final decision. He was outstanding and, after we explained our situation and what we were looking for, helped us get exactly what we wanted and was very fair and upfront with us. We were hoping to finish the process the night we went in but as it was late in the day decided to let Arsen get things done and come back the following day. When we came back in everything was ready and teh whole process took less than an hour. We got the price we agreed on and felt well taken care of by the whole staff through the final process. This will be our first BMW and we are looking forward to the experience!

If you're looking for a BMW this is the place to buy!

Hand down THE BEST dealership. I've worked with Rod Lamotte for over 10+ years and he has always taken care of me.

After dealing with Winslow BMW I decided to drive 90 mins to Denver to purchase a BMW X1. I got exactly what I asked, for my trade in and Andy helped me find the perfect deal for me. Todd was able to explain the finance process and everything went so smoothly. I got a great interest rate and I'm super happy I made the drive.

Teddy was great help! And helped me seal the deal fast!!!!!!

Excellent costumer service, Javier Carrion my service adviser was very care about all my concerns on the car. He take care all of it.

Great service easy to work with. Tieming was good for me.

Recently I took my car to BMW Denver Downtown for scheduled maintenance and a couple other items. I was greeted promptly by my service advisor. My service appointment was completed in a timely manner.

Professional, customer oriented experience. Good product knowledge. Excellent follow-up. Had the exact car I was looking for. Meeting time commitments met.

This is the second of my experiences in purchasing a vehicle from BMW Denver downtown. I worked with Arsen this time and he was a tremendous help, very kind and he followed through on everything he promised. And I purchased a wonderful vehicle. I would highly recommend BMW of Denver Downtown to all my friends and family.

Jessica was incredibly professional and sweet. The service area was clean.

Wow - have you been to the new Murray Motors of Downtown Denver facility. It's a space to behold. So many people trust Murray that there was a line just to get my car into the bay to be services; however, once in they exceeded my expectation. I took time off from work to take my car. I had a couple conference calls to make; however the music in the lobby was louder than normal. They actually found a vacant office and allowed me to set up shop and take my calls. Who else would do that - NO ONE!. Murray is truly customer focused.

The service center is one of the nicest and friendliest Ive ever been in. Def recommend to friends and family

Great experience, although the loaner I was promised/ saved wasn't at the lot so I ended up waiting while my airbags were replaced.

I don't know why others on these posts have found the service so abysmal but with us the service has been stellar. Usually my wife brings in the vehicle and waits as she did yesterday, and once again was rewarded with the ultimate service experience befitting the ultimate driving machine! Thanks, guys!

Service was good, communication was good. Staff was very accommodating. Most of the parts had to be ordered. I thought that a bit strange since they were common every day car parts (Alternator, battery strap). All and all, very good.

I have a 2015 X5 that had the yellow "check engine" light come on while driving. I called my service advisor (Javier) from the road, he suggested I swing by and they would take a look. 15 minutes later my service advisor explained the issue, had cleared the warning and I was on my way. I'll be bringing it back for a software update when I have more time. I have always recieved exceptional service from this dealership and have been a customer for 10+ years.

Seicho Limbacher is an amazing representative of the dealership. He was engaged, informed, personable and a true professional. I would highly recommend anyone looking for a BMW to go here first! My BMW Genius, Brittany Green was also one of the best I have worked with. She was also very patient which is a plus in teaching me all things BMW. Nate Marquez in Service was also very good and attentive. Top notch. And last but not least, Chris Thompson from the parts department was helpful, friendly and an extension of what made this experience one of my best in acquiring a car.

Seicho Limbacher is an amazing representative of the dealership. He was engaged, informed, personable and a true professional. I would highly recommend anyone looking for a BMW to go here first! Kelly the Finance Manager was also great. He even spoke with my insurance agent to ensure that I was doing the right thing for me! My BMW Genius, Brittany Green was also one of the best I have worked with. She was also very patient which is a plus in teaching me all things BMW. Nate Marquez in Service was also very good and attentive. Top notch. And last but not least, Chris Thompson from the parts department was helpful, friendly and an extension of what made this experience one of my best in acquiring a car.

Larry was a great sales person who helped my grandparents get the x5 they wanted.

HOW GREAT IS PAM!?!?! I had another excellent experience today in the service department. I came in basically at open, spoke to a service advisor, explained my situation(service engine light, coolant leak, etc) and we agreed that my car was in bad shape. He seemed a little indifferent, told me that a loaner car was the main problem but wanted to do at least something for me. He sat me down with Pam to make a formal appointment. I showed her a picture I took, and why I was concerned. She gasped, got up out of her seat, walked into service and in a blink of an eye...she completely flipped the script. She came back and said that I WOULDN'T be leaving in my car...even though the advisor said it wasn't possible. She was like a super hero! I was incredibly impressed by her determination and outstanding dedication to customer service. Even though I had accepted my fate and planned on returning, she said NO, we can do better!! I left with a smile on my face, because of Pam!!

BMW of Denver Downtown was excellent to work with! The staff was very friendly and honest, and my salesman, Doug Burnett, was a pleasure to work with. They are truly no pressure sales, and are willing to work with you to get you in the right car for your budget!

Jessica was great! Mark was also very helpful. I would return for service again.

great service would recommend to others for service or buying

Our experience buying a new X5 was outstanding. Working with John Semmelbeck was a great pleasure. Not only an honest salesman, but a great person in general. We order ours, and he was able to move our build up. We received it just 3 weeks after ordering. Brittany Green was very helpful also. She did her best to teach my wife all about the many features. Matthew Daymude was very detailed in making sure our order was exactly as we wanted. Can't say enough good things about this staff. I look forward to buying many more BMWs from Denver Downtown. Thanks everyone!

Did not have my regular service advisor, but Jessica was great. Efficient, and helpful.

Tyson Teeboom is a great sales rep. Kelly in finance made the process fast and easy.

I bought my first BMW from this dealership, they were efficient, professional, and very knowledgeable. I would recommend this dealership to anyone!

Originally went to another BMW dealership in Highlands Ranch. Sales was terrible and entitled. Went to BMW of Denver Downtown and the experience was amazing. They wanted to sell a car. Highly recommended!

I recently moved here and am new to the Denver BMW location. I had a recall on some electrical. They were able to provide a courtesy car and promptly fixed the problem. We found another few things that needed done, and they still let me keep the rental another day. They were able to email and provide pictures & advice as there was an issue with another service I got at a national chain shop. Words of advice TAKE YOUR BMW TO THE BMW SHOP! Other places arnt any cheaper & trust me it wouldn't be worth it. The BMW mechanics know our vehicles. The honesty, knowledge, integrity of the staff here were amazing! I only have a 2008 5 series. They still treated me like I had bought a $55k car from them. I will defiantly be back.

I brought the car in because of some rumbling noises in the suspension. after the service the noise is gone and the car feels tight and wonderful like new. Great work by Aaron Trail and his team Thank you!!!

Quick to complete . Nice waiting area. Little slow to bring the car around when done

Both service consultants / service was no doubt 5 Star over all!

Seisho is a knowledgeable advisor who works hard to meet every ask. I've purchased several Vehicles in the past but this experience was one of kind with service and enjoyable. Thanks Seisho!

Love doing business with Javier Carrion. Always professional and courteous.

Ryan Sampson made my experience AWESOME. I truly appreciate all the attention and effort he put to making sure my vehicle was ordered and delivered from BMW in time. Will have to do this again.

Great service and I am very satisfied. Dave was awesome to work with!

Took my first ever BMW in for service and everything was very convenient and done in a timely manner, actually the vehicle was ready earlier than promised so that was a nice surprise. The staff was very professional and the X5M was washed and ready to go.

Very through on information when I wanted to trade. Great customer service.

Very pleased with the service. Personnel were fantastic.

Shopped all local Denver BMW dealers for a new X1. Dealt with Dean Jones (Sales) ...liked his no nonsence sales approach, very upfront and I was very comfortable in dealing with him. No surprises. No reason to contact any other BMW sales guy in the area other than Dean. Unlike other BMW salespeople I have met, Dean has great pride in selling the vehicle and is very knowledgable in all things BMW. Plus as far as top notch facilities are concerned, nothing beats the beautiful new BMW of Downtown Denver dealership that looks like it came right out of Munich !

At awesome experience with both the staff and facility.

Great Dealership! Great Facilities! Great People, especially our Service Advisor!!! THANKS!

Very responsive. Great service and very thorough follow-up.

Everything was great. Greeting, service, facility and efficiency.

I admit I was a bit intimidated walking into BMW Denver looking at all of the beautiful cars, knowing I was probably looking for the one used car on the entire lot for my son :) I did not realize this was a by appointment type of dealership, but Amin Popalzai ended up being my client advisor and instantly me and my kiddos were comfortable. My son who is 17, said "Wow mom, I like him, so professional, he is good". I couldnt agree more. If only every car dealership was as professional as this place. We had been several places and very frustrated. Amin changed our day around once we arrived to BMW Denver. Thank you Amin

My Client Advisor, Rosa Trejos, was extremely knowledgeable and detailed! She converted us from Audi drivers to BMW drivers:)

I had been shopping for a pre-owned X5 for quite awhile and was having a bad experience, but when I came to BMW of Denver Downtown it all changed. My sales guy, John Semmelbeck was absolutely a Godsend. He was cordially, friendly and very patient with me. He explained everything about the car in great detail. The process was painless and it took less time than expected. I am incredibly happy with my choice. I would most definitely buy from John again :)

Our sales person Rosa was awesome! We would use her again for next purchase.

Mr. Amin was very helpful in explaining the car buying process . Mr. Jacob also provided excellent job .

Friendly, knowledgeable, and a passion for BMW cars and their customers. Edward has assembled a top notch staff, a great location, and built a tremendous environment. Barbara's service team actually makes it a pleasure to bring our M235 and our X1 in for service. Simply wouldn't go anywhere else!

Amazing new store with super helpful staff! Highly recommended.

Jerrod was the greatest. Professional and caring. Fit us in right away.

Had a terrific visit! Brought my X5 in for a recall evaluation and received excellent service by David and team. Everyone was attentive, friendly and personable.

Visited with "no appointment" from Vail, Dave was very helpfull and got me in Thanks

My 535i is 4 years old. This was my first experience with this company and it was wonderful. David listened and addressed the problems, found answers, provided fixes for problems that has plagued that car since it was new. The previous dealer never addressed to my satisfaction. After this experience I am actually considering buying another BMW. I have finally found someplace that knows what to do to keep these cars going.

Bought my 535i at BMW of Denver 2 weeks ago. Wonderful experience. Nestor my salesman was attentive and very informed. He listened to everything I said I wanted in a car. Brittany is an expert on what makes the car tick inside and explained everything about how to use the great equipment that comes with a BMW. The brakes did not feel right and they went over the car in the service department completely. David the tech did a test drive with me and explained everything also. Very transparent, honest and thorough. Will buy my next BMW from them. Again excellent experience.

Customer service was good and the process reasonable quick. The price of the car we purchased was very good and so far no issues. Teddy Santoso was helpful and made sure we were being taken care of at each step of the process. Very satisfied at this point.

Service got me right in. They fixed the issues on my car very quickly. Very professional; great customer service.

I can't say enough how well they have taken care of us over the past 6 months. But, here are some ways: 1 - The service team was quick and efficient. Our adviser took great care to ensure we were well informed about the issue. There was a small but costly issue that fell outside what BMW care covers and while it was one we were aware from the start of our lease that we would have to cover (it involved tires), the adviser gave us solid options and advice. She found ways to soften the blow and gained our trust. 2 - The sales staff worked diligently with us to ensure we knew just the right time to turn our previous lease over and start a new one. They made sure it was at the exact right time and when that time came, they made sure we got the right model to fit our wants and needs. It was by far one of the smoothest and least frustrating car experiences I have seen. 3 - When our last car was rear-ended, their associated body shop took great care of us. Again, we were well informed and well served. As a customer service expert with years of experience working at high level service organizations, I hold those who serve me at the highest degree of scrutiny for their dedication to service. I am very happy with my experience with this dealership!

Great service . Received phone call & text from service advisor

Larry L was a pleasure to work with. I went back specifically to buy a car from Larry after my initial visit.

Very plasant and easy transaction,VIP treatment from pickup from airport till last minute. Salesman,Bryan has huge aknowlage and not pushy at all

Good Job, love the new facility!!! I will definitely take my car to BMW of Denver often.

this was a annual service everything was excellent

Larry was very helpful, knowledgeable, and thorough

I have been a customer of Murray Motors and now of its successor, BMW of Downtown Denver for 23 years, during which I've purchased or leased seven BMW's. I've always had my vehicles serviced at the dealer. Over all those years and in countless dealings, I've never had a bad experience. In fact, the folks with whom I've dealt have been unfailingly friendly, honest, and fair, and many have become good friends. At BMW of Downtown Denver, I particularly applaud Rod LaMotte, Senior Client Advisor, who sold me my latest BMW, Javier Carrion, Service Advisor, who has worked with me to make sure my cars are always in great shape, and most recently, Brittany Green, BMW Genius, who taught me a lot about my BMW that has increased my enjoyment of the car. My thanks to all.

Took delivery of my new vehicle on 31March2017. This is a vehicle that I ordered in December2016 through Mark Sanders and worked with him throughout the ordering and delivery process. Mark was extremely and extraordinarily nice, friendly, patient, helpful, knowledgeable, responsive, personable, and generally just an all around good guy !!! Mark kept me updated every step of the way in the ordering/delivery process like clockwork and I was never in the dark as to the disposition of the vehicle. In addition to ordering the vehicle, I also requested several non-factory dealer installed options to be added to the vehicle prior to me taking delivery. Mark expertly and seamlessly coordinated and managed the ordering and installation of said items flawlessly, as if they were factory ordered/installed items. Mark far, far exceeded my expectations and I 100% recommend him and will most definitely be seeking him out for my next vehicle !!! Mark. Thank you very, very, very much !!! If you are contemplating purchasing a new vehicle and are reading this, what are you waiting for ??? Call Mark, and you will be driving with a huge smile on your face in no time !!! Guaranteed !!!

Took delivery of my new vehicle on 31March2017. This is a vehicle that I ordered in December2016 through Mark Sanders and worked with him throughout the ordering and delivery process. Mark was extremely and extraordinarily nice, friendly, patient, helpful, knowledgeable, responsive, personable, and generally just an all around good guy !!! Mark kept me updated every step of the way in the ordering/delivery process like clockwork and I was never in the dark as to the disposition of the vehicle. In addition to ordering the vehicle, I also requested several non-factory dealer installed options to be added to the vehicle prior to me taking delivery. Mark expertly and seamlessly coordinated and managed the ordering and installation of said items flawlessly, as if they were factory ordered/installed items. Mark far, far exceeded my expectations and I 100% recommend him and will most definitely be seeking him out for my next vehicle !!! Mark. Thank you very, very, very much !!! If you are contemplating purchasing a new vehicle and are reading this, what are you waiting for ??? Call Mark, and you will be driving with a huge smile on your face in no time !!! Guaranteed !!!

The service department is hands down best I've ever experienced. The service manager Aaron and his team like Enzo go out of their way to provide amazing customer service. The turn around time on my vehicle is quick and if it can't be remedied immediately I am always offered a nice loaner car to avoid any inconveniences. You'd be remiss to taking your car anywhere else besides this service center.

John Semmelbeck, Todd and Vida and the staff at BMW of Denver Downtown were pinnacle of courtesy and efficiency, kindness, and professionalism in buying our BMW from them.

Always Fast & Professional. I especially want to acknowledge & thank your staff member who takes me home after I deliver the car & brings it back to the house after it is serviced. This is the 3rd round trip we have had together and he is always courteous and an excellent reflection on Murray Motors.

Nestor was the perfect person for me to work with. As a result, I ended up buying a car that 100% suited my needs and my budget. Kelly, on the financial end, took the time to explain the pros and cons of add ons such as windshield protection, etc. With the help of these two gentlemen I feel I made all the right decisions.

My service representative Art Smith was very knowledgeable and friendly.

Took my car in for new tires and an alignment last weekend. Service is always so great and the environment is so appealing.

I'm always on the road so I find myself going to different BMW dealership for service. I had an excellent experience at the Denver Downtown dealership. I called the day before and was able to get an appointment the following day. Very efficient check-in, rapid service, and excellent customer service. Everything you expect from BMW!! Well done.

2nd time I've purchased a car from this dealer, my experience was once again great. We had just gone in to window shop. No one was pushy. I asked to see a certain model with certain accessories, Teddy looked in the inventory & found exactly what I asked for. After checking out the vehicle, we decided to purchase.Took no time to complete paperwork, my questions about warranty & maintenance were answered. Car was gased & added to my BMW Connected account before I left the showroom. The "Genius" team went over everything, even added a bow. Thank you all.

I had a great car buying experience with Nestor and Kelly. I highly recommend this dealership! This is car buying made easy.

Nestor and Kelly were wonderful, and so was the gentleman at the BMW store. Unfortunately I did not get his name when he helped me the next day when I returned to buy front front mats.

Great overall experience buying a BMW. Anthony Salazar was great - knowledgeable and no incentive to push a more expensive car. Car buying the way it should be. Love my new car.

Excellent and super speedy service appointment at this service center. They're always nice and informative.

Our sales person, Nestor, was professional, friendly, knowledgeable and accommodating. There was confusion in the price indicated prior to signing, which we caught. There was a following issue with the correct tax for our home address, which was caught by their finance staff, so no harm.

Best customer service I've ever had ! They make you feel comfortable and you don't feel rushed choosing the right car for you

Second time using BMW Service. Nice job with a fair price.

Teddy was great. He made it a pleasure buying this car. I love my 2014 535d.

A great buying experience all the way around, from the first test drive, to attentive service by the sales team, and finally, a thorough tutorial by my BMW Genius, the darling Brittany Green. Yay team!

Arriving in Colorado after a cross-country drive, we needed a warranty service but has also developed a squeaky ball joint during our drive. From the moment we arrived at the dealer, we were treated professionally and courteously, including being given a loaner vehicle for five days. Because of difficulty getting parts, what should have been a one day service lasted five days. The dealer-through a service rep-kept us up-to-date twice a day, always assuring us that he would do all he could to keep the repair and service moving, that he would continue to check on part's deliveries, and that we should continue to use the loaner as needed. When we picked up our car, we received the same level of courtesy and professionalism. Importantly, the service fixed the problem and related problems that had arisen as a result. This is a first-class operation!

Service personnel were extremely knowledgeable. Turn around time on a mid day appointment was same day for the replacement of wiring harnesses; actually 3 hours! Loaner service was greatly appreciated and allowed for me to keep my day going.

Beautiful facility, I had an appointment for car service and when I pulled in, had 3 people jump in and take care of me. Excellent service. Will not take my BMW anywhere else

I scheduled and appointment, arrived on time, my car was welcomed, repaired in the promised time, everything works now, and the loaner was fantastic, and I would buy another car from this dealer if I could decide which one I want. Just haven't figured it out as yet.

Finished a series of needed repairs with this dealership. Service Advisor Enzo Giron was of great assistance in assessing and prioritizing the work. His vehicle knowledge helped me to understand the scope and range of problems. Excellent communication and very customer service oriented. Thanks, as well, to the mechanics who got the problems solved!

Experience was terrific. i had a loaner car for two days. Jessica was wonderful...

I had a crazy noise that was making me crazy. They located it and now I am driving happy!!!

My service advisor, Jerrod S, was excellent. I had a warranty repair completed and Jerrod gave me timely updates on my repair. The whole process was from drop off, loaner car, and pick up was first class.

great service with a drop in appointment. thanks so much.

Murray BMW on Colorado Blvd. just opened their new facility...very nice! Due to the new settings and personnel, it seemed they are working on someglitches. My car was ready, but the paperwork was not. The very helpful and friendly staff emailed me the paperwork so I could be on my way.?

Bought a used car from here. Price was definitely fair and car seems to be in great shape. Best though was just the buying experience. Amin was so friendly and helpful (and patient when my insurance company was causing issues), his manager and the financial guy at the end were also was very pleasant, everything was low pressure and easy. Way better than I found at most places. Would definitely buy from them again!

Purchased CPO car here (Murray) Apr 2015, and had a very nice experience with that--pricing was fair but still a bit negotiable, and whole process was painless. Had car in to body shop twice now after having people hit me, and they did a very nice job and worked well with other party's insurance--all I did was file initial claim and bring the car in. Had occasion to have Service Dept address a couple issues under warranty, and they performed and persevered admirably in the face of an intermittent problem, and I'd like to give special recognition to Jessica Wagoner in this regard. --Patrick Ferrell

Great experience. Jeff, Jason and our BMW genius Jake were all great to work with. Would recommend visiting them next time you're looking for an awesome BMW and having a great car buying experience.

I purchased my 3 series from Ralph Schomp and have had nothing but bad experiences with them, last week I took my car into BMW of Denver for the first time, I was so impressed with the customer service, and I will take my car back in the future.

Excellent experience from the time I contacted them about the car as posted on the internet, to working with me to transport it , register it, etc.. Matt and Matt and Roman were professional , friendly and efficient. Will definitely consider this dealership again...and I live in Nevada!

Had a great experience getting a tutorial on the Connected Drive service and the vehicle features from Murray's BMW Genius, Donna Holmgren. She was very professional and helpful!

BMW of Downtown Denver has offered great service a always. Shawna in service was professional and kind

From the moment I walked in the door, I was politely greeted by one of the managers who introduced us to Teddy. He patiently answered all of my questions and then proceeded to show us several options. He was very patient and didn't pressure us. The entire "team" at BMW of Denver Downtown made my experience buying a car that day very pleasant. I love my new BMW and I look forward to servicing the car at their beautiful new facility. I highly recommend BMW of Denver Downtown.

The old Murray BMW is not BMW of Denver Downtown (ironic as they are about 4 miles from Downtown Denver), but I must say they've built quite a dealership. Physically it's huge and very state of the art. All is all buying a car there was fine, my only complaints: they have some good deals, but they go quick and the sales staff seemed to struggle with locating vehicles in the inventory and being sure they were still available. I guess that's the price to pay for getting a good deal so be persistent. It took a long time to finish the deal (which included a trade so that's part of it), would have liked it to be quicker, but it's not like it's something I do all the time so not a big deal. For sure I would recommend and will go back here first when it's time for me to trade up.

Good, beautiful new facility, just a long experience.

Great experience! Staff is superb helpful and knowledgeable.

After purchasing my new SUV, I needed help learning all of the new features. I was given a tutorial by the most knowledgeable, Donna Holmgren. She taught me so many things about my new car. I never would have guessed all of the new awesome features had it not been for Donna. She was patient and walked me through the steps and answered all of my questions (I ask a lot). Looking forward to my next tutorial with her. She made my car buying experience pretty awesome.

Easy to work with and very knowledgeable. Repairs were done by them while working with an outside warranty company. Explained everything in simple terms and looked out for me.

We shopped every BMW dealership in the Denver area. We went back to Murray because Rodney Lamotte, our sales person, was so quick to understand what we wanted and was able to offer us the best price in town. He went above and beyond to make the sales process quick, easy and accurate. He truly made the entire experience fun and made sure I got the exact BMW X5 that I had been shopping for! Thank you Rodney! Now if that wasn't enough, I came back to the dealership a month later to have Brittany Green, my BMW Genious, show me how to use all of the amazing BMW technology in my car. Brittany was very patient as she showed me the endless "Really Cool" things my car can do. I loved the car when I got it, after working with Brittany I'm in awe. Thank you Brittany for showing me that my car is even more amazing than I thought! Thank You Murray BMW of Denver, this was truly the best car buying experience of my life!

Courteous service. Great new facility. I had a great experience.

Great customer service, everyone in the facility was very friendly.

One of the most important measures of customer service is the effort they take when they initially fail. We had a less than satisfactory experience, which I called out to their survey person who called. The GM of the facility called us almost immediately and took over our situation directly. We were quite satisfied with the last experience we had with the dealership. More importantly, their collision center also provided us with the utmost of excellent service. They provided us with a clear estimate and were up front with the potential pitfalls and timeframes we could expect. They not only navigated difficult situations with our insurance company but also, they over delivered on expectations. Definitely very happy we went with them!

The service advisor and service manager was exceptional!! They made sure I was taken care of quickly on a Saturday none the less. Never missed a beat! I felt like they honestly made me a priority. Great Job!

I always receive excellent service here. The staff is kind, friendly, and eager to assist.

My genius rep Donna Holmgren was a pleasure to be with. Her knowledge of the vehicle was top shelf and her patience for my lack of tech skills was remarkable. During the process, she diagnosed that the mic wasn't picking up voice commands. She got us into service immediately and got the problem solved. Donna made my transition to the new X-5 seamless. Steve W.

I really like the facility and the people. For me it is convenient and easy enough to get to and the repairs were done in a timely and efficient manner.

Very surprised and pleased at the overall attention and service that I received.

Art Smith was Exceptional! Very polite and answered all of my questions. Thank you! I sell homes for a living and he went above and beyond! So appreciative!

Best group of guys I've ever bought a car from!!!! From Matt in the Internet sales to Amin on the sales floor they were the most courteous respectful caring automotive group I've ever met. You can guarantee I'll be buying my next (7th) BMW from my friends @ BMW of Denver Downtown!

Painless, cared about our needs and gave us a tremendous deal.

The sales team, parts department, service department and finance department all helped to make my experience wonderful. I appreciate the follow up by the BMW Encore team to aide in getting me familiar with the features of my new X3. Overall, I am delighted!

Very friendly and professional service. They were easy to talk to and a pleasure to work with

Jake was very knowledgeable, and taught me a lot. However, it was kind of overwhelming learning so much at once, so I am afraid I might forget most of it. It would be awesome to have a "cliff notes" version of the owners manual that shows off some of the fun bells and whistles. Just a **suggestion**

Had a battery problem; had to come back a second time within 45 minutes but the work was then done beautifully and quickly. Called at 2 p.m. about battery - no call back until 6 p.m. - a little slow; meanwhile, I had taken the car in and the work was done.

enrique went over and above and was a pleasure to work with

I always take my X5 to them for service. Art is by far the best service manager I have worked with. He is always attentive, responsive and wonderful to work with. I know I am being well taken care of when I go there.

Excellent service. Everything was supposed to be no charge, and it was including new wiper blades and a wash and vacuum. No one tried to upsell anything. It was a great experience.

They did a really good job with my car treated me really good

From time of purchase to 50,000 mile service Murray motors and staff have been nothing but professional. Always fixed problem first visit. I'm very satisfied with my 2016 328xi but when it s to purchase my From time of purchase of 2016 328ix to 50,000 miles ,Murray BMW of Denver has been nothing but professional. Friendly sales and service. Service was Done on time and estimate pick up time was very accurate. Always fixed right first time. When it's time for my next purchase I will know where to go.

Intermittent headlights on left diagnosed as bulbs going out - $650 Radiator hose - $350 Couple of other items - Total bill - $1,800

The interaction was very professional and pleasent.

outstanding. from alex the rep to the finance guy( JD) to the genius guy - super nice. made the experience fun and easy.

I just purchased a new X5 and the salesman Jake made the experience easy and pressure free. It was, however, the expertise, patience, charm and thoroughness of BMW Genius Donna Holmgren that made this the finest customer experience I can remember. Her sincere interest in my understanding and appreciating the many features of the X5 and her enthusiasm for and confidence in the BMW brand and the dealership left me feeling very grateful to be a customer of BMW of Denver Downtown.

Great experience, very friendly and professional non-pushy staff. I called the salesperson (John Hager ) a few times over the weekend and discussed various things before making final decision to buy. Follow up appointment with Jake was super informative about all the options and how to set things up

Donna Holmgren = BMW Genius = Outstanding service! Donna did a great job showing me the basics as well as all of the bells and whistles on my new car. So helpful, she was engaging and genuine. Well done Murray BMW, well done.

Best service I've experienced in years. I would reccomend this dealership to anybody who likes quality service and timely. My service tech was very professional and informative.

Excellent service. Fast and courteous Highly recommend.

service as usual was great. called in the morning for an appointment and had one that afternoon. needed the front end alignment checked

Always a pleasure dealing with Shawna, my service advisor. She takes care of the maintenance issues and has the service department take a look at other items on the vehicle.

Big thanks to Brittany Green for taking the time with me to help me understand all the cool features with my new 340i. Brittany patiently answered all my questions even when they were probably a little too basic. She even modified my audio system settings – sounds amazing now!

everything was great, quick, efficent and very helpful

As always, Melissa and the Murry BMW team really did a great job on my 335i service. I was greeted as soon as I drove into the new service bay, and the porters were friendly and courteous. Melissa welcomed me with a smile, was knowledgable and thorough in taking my information, and was very efficient in getting my on my way. When my car was ready, I received a text message alert along with a link by which I was able to review my invoice and pay my bill from my iPhone. My car was ready on time and was beautifully washed and freshly vacuumed. During the few minutes that I waited for for my car to be brought around, I explored the new showroom and enjoyed a cappuccino. The new facilities are gorgeous (the second floor showroom is fantastic), and the client waiting area is very comfortable. I am very pleased to have a reliable BMW dealership in Central Denver and the new location is wonderful.

Great place and great people . The whole process of buying was very friendly, pretty easy and successful. I will definitely buy from them again

I bought my car from a used car dealership and not from Murray. However, as a certified pre-owned it was still covered under the manufacturer's warranty. With every visit to the Service Center at Murray my wife and I have been treated like family. They've always been friendly, courteous, and patient with my questions. Because of this level of service, all future purchases of mine will be through Murray BMW. Top notch customer care and experience.

From the time I walked into the dealership, I was met with nothing but kindness and a sincere interest in helping me find the right car that met my needs. Their team worked diligently yet with great care to map out what option would be the best route to pursue with trading in my other vehicle. When I came back to finalize paper work it was like a walk in the park, and next thing I knew I was in my new car. The BMW Geniuses really know their stuff too so you get the most out of your vehicle.

I recently bought a certified pre-owned BMW 528xi from Murray and I must say the staff and the service were wonderful. The salesman (whose name I've forgotten, starts with an A) was great, very low pressure which I needed at that time as my 27 year old BMW had just "died" and I was a bit of a wreck. We looked at it on a Thursday, the salesman called me Friday and I test drove and bought it on Saturday. I'm sure I don't need to mention that there have been a few changes in BMWs over the years, loke all the computerization. But Donna Holmgren, on of the "Geniuses" soon had me set on the right path, She was ever so patient and knowledgeable. A heartfelt thanks to both!

Teddy at Murray BMW was awesome! He gave me the best deal possible and was a fabulous salesperson! I would highly recommend this location as I felt that everyone on the staff was friendly and made me feel comfortable! They truly treat you like family and it is a great place to shop for a BMW. Start here first is the advice that I would impart on others if you are in the market for a vehicle!

Brittany Green did a great job explaining all the great features of my new X1. Very fun to drive and beautiful. And if you want good honest help from sales ask for Tom. You won't be disappointed. Thanks to all!

Had a totally no-nonsense, professional purchasing experience with the folks at Murray BMW for my 2016 328 xi this past Saturday. Teddy (our sales rep) was fantastic from start to finish and patient with us when we were weighing our options. Sales process was as painless as possible from start to finish with our toddler in-tow.

Very friendly and courteous staffs, I got my car in and out very quickly and their rate is very good

Every minute of the process was as enjoyable as buying a new car can be.

Best of the best dealers. Stands by any difficulty of difference better advertising and actual vehicle.

Great experience overall. Friendly, helpful, and easy to work with. I would highly recommend.

Great service and great sales at Murray Motors . LOVE LOVE LOVE BMW

what a fantastic service. JAVIER is THE MAN. Very down-to-earth, friendly, helpful. Got the job done well and efficiently. Highly recommended.

Jst got my BMW bout a month ago and thanks 2 the cutie Anthony i not only got a good deal but everybody there was nice and friendly! Great experience! Thanks anthony! Such a cutie!!! �

Awesome experience with Donna Holmgren as my Genius! She was fun and informative. Since my "BMW" Class she has answered followup questions via text. Most helpful in learning all the options on my new car!

I had a wonderful experience with Brittany Green - BMW Genius. She showed me things about my car that I had no idea were possible. Her patience, good humor and sincere desire to help me get the most out of my vehicle were outstanding. Thank you Brittany!

I just purchased a 2017 x5 from Murray BMW. This was my 4th x5 purchased from Murray. Every phase of the process was seamless and easy. Rod worked with me on several vehicles, ultimately finding the best fit and financial plan to best serve my needs. Tina was able to answer all my questions in a timely manner and get me through the paperwork expeditiously. Brittany educated me on my new car. She knows her BMW's inside and out, meeting with her was extremely beneficial in my understanding of all the new bells and whistles on my new x5. Thank you Murray BMW, there's a reason why I continue to come back!

Outstanding in all respects....client advisor Amin Popalzai extremely professional. Amin was our point of contact during entire process, couldn't be more satisfied.....use this gentleman!

Paper work was not very efficient. It was not the employee's fault. Rather it was the quality of his equipment. The sales person was fabulous.

I had a fantastic, educating and relaxing experience with Jacob Herning. He was very professional and related the information in a way that I could understand and grasp as he taught me everything about the functions of the controls on the dashboard, steering wheel, doors, etc....

My service adviser wwas excellent...Good communication, on time performance.

I always receive good service at Murray BMW. The service reps are courteous. I can't wait for the new dealership building to open.

My service experience at Murray Motors was efficient, professional and filled with courtesy. I highly recommend this dealership. I can't wait till their new facility right around the corner is finished

Great experience with Teddy! He was informative and easy to work with.

Knowledgeable staff and forthwith with explanations on options.

With today's technology,we as an independant collision repair shop,the challanges are increasing and having wholesale bussinesss with your BMW and Mercedes for well over 12 years have been wonderful to say the least.several times now,I've hauled customers of our's vehicles to you after we repaired all the collisin work and service dept.always takes excellent care of me.And knowing my driving situation(150+miles ea.way)All diognostic's and reprogramming are complete while I wait it out. Couldn't ask for anything better.And your parts dept's are outstanding(Dave in BMW)and Chris in Mercedes)and the rest of the parts dept do an excellent job for us!!!And hopefully the next time I come down,the new place will be done.Looks amazing....Thank You All,....

Great service! On time and well explained. The facilities are showing their age. I look forward to the new facility, which is supposed to open in December.

Given their under construction status they are doing the best they can. Teddy took good care of us. Donna the "BMW genius" was fantastic showing us how all the technology on the car works - and there is a lot! I give Donna a 5 she is friendly and knows her stuff. Love my new car!

Great tutorial from Donna Holmgren! You are the best!!!!

Very nice and helpful. Let me use loaner car for three days and go back up to Breck with it and wait for me to bring it back. Art and Jared are nice.

I had a great experience with Schomp BMW. We had to drive down from the mountains to look at a car and got stuck in traffic for 3hrs! Larry Lentz stayed late and was extremely patient with us as we looked at the car, it was even a Used car!. It ended up taking till 11:30 at night, but we found the right car, with the right price for us. Vida Bundy, was efficient and thourough going through the financing and explained all the fine print and worked with us to figure out all the details. In particular, Jake Gordon one of the 'Genius's' at Murry, was great. Not only did he have all the answers to our questions as we looked at the specs on cars, but stayed later than everyone else to go through all the details with my wife and I. He was genuinely excited for us and seemed to be excited to explain our new car and its features to us. Couldn't say better things about his Customer Service, Professionalism and knowledge.

I had a great experience with the Sales Staff! And the Financial process of my Lease was super fast, easy and head ache free!

Such a pleasant experience, purchasing my first BMW. There was a delay getting the trailer hitch installed and Seisho Limbacher therefore delivered the vehicle right to our home. He even had Jake Gordon come and do the on-boarding training for the vehicle then. He was super knowledgable and gave some great hints for winter driving conditions.

Enzo at Murray BMW of Denver was and has always been very helpful! I bought my vehicle from somewhere else with an extended warranty and the warranty company didn't want to honor the warranty for a very expensive repair and Enzo spent hours on the phone explaining to them why hey had to. Eventually they listened.

Had to wait a long time because of renovations at dealership but got a great vehicle at a fair price

I just purchased my second BMW from Murray and was pleased, overall, with the ease of the transaction. Donna Holmgren was especially helpful in pointing out all of the vehicle's features.

Donna did an excellent job of explaining the many features of my new 535i. Very happy.

I had some mechanical problems with my BMW X6 and Melissa was very helpful throughout the whole process. She kept me inform during the whole process and made sure the car was fix before returning it back to me. I'll recommend Melissa to anyone going to Murray BMW of denver.

The team was knowledgeable, professional and the process was seamless and effortless.

If you haven't scheduled your Genius Bar appointment I highly recommend Brittany Green! Best hour spent getting to know my new BMW with the help of Brittany, a BMW Genius. She really knows what makes a BMW tick!

I brought my vehicle in for a suspected transmission issue that was covered under warranty. Roger Frank in the service department not only handled the repair in a timely manner, but he kept me informed every step of the way and even went out of his way to ensure that I was given a loaner vehicle when he realized that my repair would not be finished in time for a weekend trip to Aspen that I could not cancel. Roger has made me a Murray BMW customer for life and I will not hesitate to return for service or when I am in the market for another BMW!

Big thanks to Brittany Green for taking the time with me the day I purchased my new X5 to help me get to know the ins and outs of the vehicle. And more thanks for following up with me for a second opportunity to learn from her about all that I can do with my car. There's a lot going on with the new X5s and Brittany was a big help in making it easy to understand.

Service was great. Jake was very knowledgeable about the structure or the car to the electronics. Great selection of all cars I was looking at. Service team did good on the detail. At the time of my purchase the dealership was at its temporary location for construction. Things were tight and took a little more time, but they manage to get it done.

A few weekends ago I had my genius appointment with Donna, and couldn't be more pleased with her knowledge, time and consideration! She went above and beyond to ensure I understood everything my car was capable of and helped me to get everything setup for easy recall. I am so appreciate of this service and as a first time BMW owner, couldn't be more impressed. Thanks to the Murray BMW team!

Second X5 purchased from Murray in last 3 months. No hassle sales process and exceptional service. Dealership really appreciates our business. I would highly recommend Murray.

Best customer service ever. Enzo is especially professional and courteous. Wouldn't go anywhere else!

Was a great experience with customer needs always trumping everything else. Once they move into their new facility they should be able to take of customers even better.

I have taken my auto to Murray Motors for years my only concern is the checking process I always schedule appointments for service Murray Motors should review the check in process it should not take 20-25 minutes.

The purchase was completed professionally and expeditiously. The price of the car was very fair in comparison to local and national cars of similar age condition and mileage. Client Advisor Seisho Limbacher was extremely knowledgeable, helpful, and accommodating. I would recommend Seisho and this dealership.

We came 200 miles from Pueblo to buy a car. The dealership made our translation easy and smooth. The people at Murry BMW are great! We love our X5!

Not fair to include "Facilities" because a brand new facility is under construction, putting pressure on the existing one. However, the level of Customer Service (along with the ultimate repairs/maintenance) is outstanding! (Won't specify the Service Advisor because don't want her overwhelmed, but will state that the Service Manager, Barbara Marin, deserves enormous credit for what she is accomplishing under tremendous pressure.) If you are in the position to buy a BMW, or need yours serviced, you can't go wrong at Murray.

Always have had a good service experience at Murray BMW.

My husband and I purchased a car with Teddy Santoso. It was super easy and refreshing working with a sales guy who wasn't creepy and pushy. The car we purchased was a used car in incredible shape. They take great care of their inventory! We'd recommend this location to car buyers.

When Sonic took over Mark's dealership, I expected the worst and have been surprised to be treated to continued wonderful service.

Straight forward, no nonsense and very professional all the way through. Everything that you would hope for in a new car buying experience. My contact was Jerry Kramer.

Jarrod is an outstanding service advisor. Thank you.

Melissa Moore did a great job as my new service advisor. She is professional and her communication style is approachable and helpful.

Murray BMW is the best because of the people that work there. Taking my vehicle in for service is always a great experience because of Enzo Giron. He is always friendly, professional, has a great attitude, helpful and knowledgeably. I couldn't of asked for a better Service Advisor. He is always prompt with follow ups and making sure everything runs smoothly and efficiently. He is a pleasure to deal with and is the reason why I keep coming back to Murray. Thank you Enzo for being so Great!

Always feel valued as a customer. Service Manager took time to answer all my questions including those that had nothing to do with the recall.

Melissa, our service rep is outstanding. Give her a raise!

Just Bought a 2010 Jeep Grand Cherokee and I recommend this dealership to anyone! My Salesman was Teddy Santoso and he was a great help. He helped me through the whole process and was true to his word from the start. Recommend him to anyone who comes here to buy a car!

Fantastic experience, have been there multiple times for routine oil changes and such and it's always a great experience.

Good service experience. Service Rep super nice and helpful. They went the extra mile and washed the car. New facilities being built and will be a better experience when waiting for a car vs the cramped building they are in now. Quoted me a much lower price for a repair that I need to get done vs their competitor in Highlands Ranch.

It is always easy to schedule appointments with Murray -- My tire got a screw in it on a Friday and I had a 7:20 am appointment on Monday with a loaner car. The staff is phenomenal! I have brought my X3 in on numerous occasions without an appointment for low coolant, no washer fluid, a new license plate cover... etc. and they always are willing to help you. Murray is great!

The work was performed on time and was reasonably priced. The loaner was very much needed and appreciated. My car was not washed as expected so that was a disappointment and no reason was given.

Great customer service. Rep was terrific, great experience, would recommend to other people

Murray Motors is the reason why we have a BMW and will stay with BMW. We are taken care of in a most professional and caring way. Their service is Number One in every way!

Pleasant people. Comfortable place to wait. Nice to have coffee, donuts, water, etc.

Prices have come down dramatically! It's nice to have a one stop shop and quality service. Everyone there had some of the best customer service in any establishment I've been to. I will recommend them to everyone and I will be back. Thank you it really does matter! The only 4 score is I had to go home and clean all the glue off my rims.

Thank you for the consistent service and professional treatment.

Prompt Courteous Service-Anxious For New Facility To Open

Excellent service on my Convertible as usual. Can't wait until the new facility is built and in use!

My salesperson was very knowledgeable, informative and professional.

I live in Iowa & have a Daughter that lives out here. My first experience with Murray BMW was with my 1995 740IL. Fuel pump went out & they got me back on the road in 1 day!! Excellent Service! Then my 2nd experience with them was today. My 2010 750LI X Drive. It told me it was 1 qt low on oil & that all my tires were low. I took it to them & they had it taken care of in 5 min's! And didn't charge me anything!! Wow!! Love Murray BMW of Denver! Thinking when I'm ready to trade & upgrade, I'll be dealing with them!!

Excellent service! I will continue to lease my cars from Murray Motors!

I have brought my car to Murray for routine maintenance and have dealt with Javier Carrione. He is a class act. His customer service, knowledge and dedication are outstanding. He is an asset to Murray and the main reason why I will return to Murray in the future. Best customer service I have had in any industry for a long time.

After waiting for service work and some repairs, I've become another satisfied customer!

Awesome service! Had my follow up genius appointment with Donna H. She is so perfect for her job. She is a great teacher and really enjoys her job. Amin was my salesman and did an outstanding job getting me a fair deal on a custom ordered M4. After calling 3 dealerships I found that Murray had the best sales team, service, and customer support. I have owned 4 previous BMWs and can tell you that this dealership is excellent. But what makes it excellent is its staff. Keep it up Murray. A very special thanks to Donna and Amin for making car buying experience a memorable one!

Our experience was great from the moment we walked in the door . Our sales guy "Will" was super nice and really knowledgeable. It was a pleasure working with "Vida" who made the paperwork and financing process efficient and painless. Everyone working in the dealership was so friendly and helpful. It was the best car buying experience i've ever had!

Great place to buy a car. Loved working with the crew there (Amin, Saisho and Geo), Donna the BWM Genius upped my learning curve greatly on the new car. Thanks everyone. Always happy to refer my friends your direction.

Pre-scheduled a maintenance check. All services provided were great.

Good job! Finished on time, washed car...will be back.

Had good experience and done very fast. Will helped a lot through out the process. Jake did a nice walk through for the basics.

Outstanding and professional service as one would expect from BMW. The same care and consideration that goes into their cars is evident in the service at Murray, and I know my vehicle is in great hands with them.

LOVE Murray BMW. This is the third vehicle I have purchased from them. Great service from Rodney Lamotte. Donna Holmgren is fabulous - I would have never figured out how to operate my new car without her assistance. The finance department was fabulous as well! I will continue to give my business to Murray BMW!

When I was ready to try the new X3, we went to Murray BMW of Denver and experienced over-the-top customer service from our initial contact through the closing of the deal. The staff at Murray BMW really want to make sure you are happy with every detail of the car and the transaction. We were very impressed with the amount of time they took to give us an orientation on the car, making sure we understood every feature. The "BMW Genius" is awesome! Two days after the purchase, we received an invitation to return in 2 weeks to have a follow up orientation in case we had more questions. Murray BMW will be our "go-to" dealership from now on!

Javier did a remarkable job very professional. He was asked to check the car for after-market warranty repairs. I got $2700 worth of work for my Bmw 328i 2008 for $430 and I got a new BMW as a loaner/

Service was fast and smooth. Customer service was excellent!

The employees was really helpful. Great Customer service.

We received great service from Amin and the team at Murray BMW in the purchase of our new X6M! All of our questions were answered in a timely fashion and Amin went above and beyond in making sure were happy with all parts of the purchasing process. Since we wanted to pickup the car quickly they were able to schedule us for follow up service and take care of all last minute items. Looking forward to many more years of great service!

I had an excellent service experience. The service was quick and everybody was very friendly.

This was our second time working with Arsen and he was fantastic. We specifically went to Murray this time around because of the positive experience we had with him purchasing our last vehicle. Taylor and Vida (financing) were also terrific and I would recommend this team to any friend or family member.

We leased a 2015 i3 and it was a pleasant and efficient experience overall, with only minor annoyances. We worked with a couple members of the sales team and they were all friendly and professional; finalizing the price and lease terms was easy and matched my expectations coming in; I felt most everyone made sure the experience was as convenient as possible, including helping to deliver the vehicle to our home 30 miles away, after hours. Things that could have been improved: First, the person who reviewed the i3 with us after the purchase didn't really know much about it and I found myself correcting him on some basics (e.g., what "mi/kWh" meant on the display), and the team's overall knowledge of electric vehicle specifics seemed lacking. This created a little bit of stress when the battery wasn't fully charged when we picked it up, and then wasn't charging as much as expected overnight. No one could tell me for sure whether the charge rate was normal (it wasn't), until the next day after a couple phone calls and doing some research. It turned out it just needed a simple change to the settings to allow maximum charge speed, and this is something that should have been covered in the vehicle review. Also, while we REALLY appreciated the assistance with vehicle delivery, I was under the impression that they were right behind me but then they didn't show up for another hour. It was late and I was waiting outside to let them in the gate. It was a frustrating way to end what had been such a positive experience, and the whole thing could have been avoided with just a phone call to let me know they had been delayed. Still, overall it was a good experience. We love the car and we would recommend Murray to friends and consider purchasing or leasing a vehicle from them in the future.

In today's world, customer service is one way a business can distinguish itself. The customer service at Murray BMW is outstanding. My service advisor, Shawna Richey-Thies, always goes above and beyond in providing outstanding customer service.

Likes the service rep, he was friendly, knowledgeable and quick!

I have always had great service here and the service advisors fair friendly and accurate.

Shauna is the best service person I have ever worked with!

Great Service. There is a need for better donuts.

The entire dealership care about their customers. I was very impressed about the facility and their staffs.

The usual superior service I have received since 1986. Bought present car here in 2000.

I had gotten my appointment date wrong and when I showed up 2 days late,, Murray BMW was quick to react even though they were over subscribed for loaners that day. I would highly recommend Murray BMW of Denver to anyone.

My Service Advisor Melissa Moore is always exceptional!

Great price, friendly, knowledgeable and courteous! Buying my first BMW was a dream. Couldn't have asked for more!

I needed diagnostics and repairs done in a short amount of time. Art and team came through and provided stellar service throughout!

Murray BMW of Denver did a wonderful job in both quality of work, customer service and professional manner in which they run their facility. I'll continue to use Murray and can't wait for the the new building to be completed.

Over time we have bought four cars from Murray BMW. They are very friendly and responsive. The service is great. Our salesman for all four cars has been Rod Lamont. He is super and the reson we keep going back.

Great Genius service! Donna Holmgren was very knowledgeable and fun, and sweet. I highly recommend having your appointment with her.

We have had 4 cars from Murray BMW. The whole process and organization is great. Rod Lamonte is the best sales person we have ever worked with. The service is very attentive and everybody is very friendly. My dog Reggie loves to go there with me. He gets lots of attention.

Teddy listened to our comments about the vehicle we had selected from their inventory online. He offered an alternative vehicle that we hadn't considered which we eventually purchased. Everyone we dealt with at the dealership was very friendly and there was no pressure to purchase any other options or financing. Very good buying experience.

Had an engine light come on in my 2014 328d. They quickly got my vehicle in, working around my schedule since I'm 2 1/2 hrs away. They kept me updated on the status of the repairs daily. They gave me a wonderful loaner car, and allowed me to drive it 175 miles away to my residence and for all week. They worked with me on returning the loaner after the repair was complete, and allowed me to return it on a Saturday so I didn't have to take an extra day off. Murray BMW is great!

Geo was great to us on the sales side and Donna Holmgren was the best 'Genius' we could have asked for. I won't hesitate to recommend Murray.

This is the best rating I given you in 23 years. You have truly upgraded including team members.

Wonderful working with Aaron Trail; professional service, courteous attention, all one can ask for (except the eventual move into the new facility on Colorado Blvd.).

Javier did I great job explaining my maintenance needs and making sure everything was completed.

2013 535 was coming to the end of the lease and I ended up buying the car because of the ease of transition that Murray BMW provided.

Jessica Wagoner has been a very pleasant experience as a service advisor. Wish all were like her

Warm and friendly people who were very helpful and informative

Thank you all staffs......Gteat Job! I am satisfied with the service. Nice and clean facility.

I have been a loyal Murray BMW customer for 26 yrs. With all of the construction and the new ownership, I was expecting a decline in service and personal relations. If anything, it has improved. While waiting for my car to be brought around, 2 different people stopped to ask if they could help me and even checked to make sure everything was in fact done so I could complete the appointment.

I purchased my car here over a year ago. From car shopping, purchasing and all the way down to the maintenance, Murray BMW is top notch. They really put thought into customer needs, comfort, time and they really have a genuine appreciation of your business. Murray BMW has always been a "AAA" dealership in my opinion.

Shauna, my service representative, made the service process very comfortable by letting me know what was going on, what they would do and when my vehicle would be ready. She also walked me out to my loaner for the day, a new BMW X-1. I asked if I could come pick my car up over my lunch hour and she assured me that would be no problem. At about 11:15 I received a cheerful call from Shauna letting me know that my car was ready. When I went to pick it up, Shauna was a lunch, but I was greeted by the first person I saw and he walked me over to an office where I was introduced to another service representative who immediately walked me through what they did to my car, had me sign the (no cost) invoice for my oil change, new wiper blades, complete vehicle inspection and a great car wash. He said my car would be ready out front and I could wait out there or in the lounge. I walked out the door and someone was backing my car in so I could drive it right out. I have had my car in for service twice now and this is the way the process was handled both times!

I purchased my car here over a year ago. From car shopping, purchasing and all the way down to the maintenance, Murray BMW is top notch. They really put thought into customer needs, comfort, time and they really have a genuine appreciation of your business. Murray BMW has always been a "AAA" dealership in my opinion.

Punctual. Excellent service. Took less time than told.

I brought my car in for an oil change. I had received a phone call from Murray Motors to invite me in for service, and I happily agreed. The experience was a good one,

got work done in timely fashion. They provided good customer service.

had to return to complete repairs. it happens................................

On every visit I feel like I'm seeing family. I am always well taken care of and feel treated with care, courtesy, and respect. I'm always happy to have my car taken care of by Shawna and her team.

Visiting Denver and showed up unexpectedly on their doorstep . Without an appointment they squeezed me in the next day which was a Saturday for my overdue maintenance . Very impressed .

I was going to use a broker to purchase a car, but had a great experience at Murray BMW and bought a car the same day!

My 530i is old in age but low in miles. Things jus wear out. With Melissa Moore's careful attention to detail, she guides me on what to repair and when. She is the only advisor I will work with and have for 13 years. She knows her cars and her customer service skills are unmatched. She should be training others at Murray/Sonic.

I highly recommend Art Smith as a service advisor! He really knows what customer services means and makes you feel like you have been taken care of by someone who really cares and are not just a number coming through the door.

Art was my adviser - he's knowledgeable - thorough and friendly. He inspires confidence in the service/dealership experience. Thad