Overall, a pretty good experience. I had visited 2 other dealerships before finally stopping by this location (Gebhardt & Schomp). Up until that point, I hadn't found an X5 that I liked, as well as a sales rep that seemed to take me serious. I liked BMW Downtown because they were willing to put together a package that fit both my budget and vehicle needs. Other dealerships hadn't been willing to help at all. My sales rep was happy to stay late and go over additional details, while making sure everything made sense. He built a rapport with me and seemed to legitimately care about what I wanted. Following the purchase, one of the sales managers called a couple times to make sure everything was going well. However, there were a couple things I found annoying, which were around the CPO warranty and the spare key. When signing the initial contract, I was told the car still had 2 years of coverage, regardless of miles. But when I came to pick up the vehicle a few days later and finish signing papers, I was informed the coverage was for only 7k more miles or 10 months, whichever came first. Secondly, I was told the spare key would be provided in the coming weeks. Apparently they were still waiting to receive it from the original owner. I recognize that spare keys aren't a given, and they're more of bonus for CPO cars. However, I passed on the lost key coverage as a result and eventually got the run around from the sales rep about the location of the key. At one point, they even sent me a random, incompatible key, belonging to a 5 Series car. As someone who needs a second key, I'll now have to go buy a factory key. But with all things considered, it was a positive experience and I recommend them for future purchases. The sales rep, receptionist, and sales manager were all great. Thanks again.
Ross P
Aug 24, 2018
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