The service provided, initially by customer service on the telephone and then later in the morning at the dealership, all in a real 'rush' situation, was exemplary. We were visitors from Canada with a long way to drive home and a problem on a Saturday is not normally going to be an easy thing to deal with - yet BMW Denver Downtown came through with flying colors! Thank you to everybody involved.

It’s always a pleasure working with Grant when I bring any of my vehicles in for servicing he’s always knowledgeable and upfront about the things I need done and I appreciate that! Truly it’s always a pleasure coming to BMW of Denver thank you guys for the exceptional service each and every time I come up there!

Great punctual service with no surpirses!

I had a complex issues with my X5. Roadside towed to dealer and they eventually figured it out. I had a loaner for most of the repair time. We all want it done faster - but they got it done. Everything was under warranty.

took longer than estimated but services performed as requested.

They do great work and always have. Service techs are very responsive and accommodating. I interacted with Grant this last time and he was very good. Super responsive! I did receive my vehicle with the engine service light still on, but I'm hoping this was a slight oversight. I'll call them to see what happened and how they want to deal with it. Overall, I'm very pleased with the team that I dealt with. Would recommend them to anyone.

Needed a new tire and BMW of Denver Downtown had the tire I was looking for when no other tire store did. They installed it, got my car washed and I was on my way. Thanks for the great service Destiny!

Brandon Fanning was very helpful and knowledgeable. I appreciate his professionalism and attention to detail. Louis Wyman

I have been taking my BMW’s to Downtown BMW for the past 8 years (Murray BMW), and they have always taken care of me. My service advisor Destiny is the best I have ever had. She was friendly, helpful and professional. She got me in and out, and helped me to order a new trim part and repair without having to go to the body shop. Excellent!

Great place, good customer service. If you have any questions ask for Clay.

Great. The person I was assigned to was very clear, precise, and courteous.

Excellent Customer Service and Quality Work.

Working with Rod Lamott was an absolute pleasure. I got the car that I wanted and love it. The entire process was pressure free and an all round amazing experience indeed.

I have been working with my service advisor "Grant" at this location. He is very knowledgeable and absolutely friendly. He is the best service advisor BY FAR at this location as I have been working with this BMW shop since 2009.

Everyone was friendly and professional. Good communication.

Great customer service, knowledgeable and respectful of our time! Excellent Service!!

great fast & professional service!

Service was great!!! Expectation for an oil change was to be completed in an hour and a half; Only took 45 mins!!! Would have been five stars, but didn't have their detail crew to wash my car for the complimentary wash. Maybe next time?

Devin did great job👍 They do my car maintenance well.

The service tech Clay was great. Posed several solutions to the issues found during inspection so that I could make an educated decision. Not pushy at all and confident that they would be competitive with their pricing.

That was one of the fastest purchases in my life! I did not hesitate at all! I knew that coming to BMW it means - class, standard and name!

Everything went smoothly for oil change under warranty EXCEPT their phone support. Whenever I called, I was put on hold for at least 10 minutes. I simply wanted to confirm my appointment time.... The lack of quick phone support was the case when I made the appointment. Please hire a couple of more operators to make it more customer-friendly.

Took my 440 xdrive in after running a pothole, they were able to inspect it and find the problem right away, they had parts available, was able to get back on the road right away. Palmer was my service advisor and was very helpful with information & getting my car looked at right away, excellent customer service and will definitely bring my car back for my future service needs, Thanks!

It was great everyone was very helpful they worked extra hard for us to get approved! 10/10

I needed a tire replacement and they were amazing! Fast, friendly…really enjoyed working with them!

Excellent service, the staff go out of their way to make sure the experience is pleasant and painless! Highly recommend!

They do a good job but they're a bit expensive.

My experience with BMW Downtown Denver was impeccable! From the moment I walked in to the moment I walked out (with my new X3) I could not believe how seamless the process was. I have been purchasing my BMW's through another BMD dealership in Highlands Ranch for many years. After seeing a particular X3 in stock at BMW Downtown Denver, I made an appointment to see it. My client advisor, was amazingly knowledgeable. Honestly, I am so impressed with this dealership, I would recommend them including my client advisor to anyone. Their process is different than any other dealership I have dealt with!

Palmer was exceptional in his service.

Very easy to schedule online and Brandon was great to work with. He explained everything and suggested services that I declined till a later date. No problem and no hard sale for service. I have taken my car to BMW Downtown Denver for several years now and will continue to do so.

Infiniti of Denver put used aftermarket axels on my car and it was about to cause more harm to my car that I just bought from them.. But Palmer and Roland from BMW of Denver Downtown gave me the best deal ever… And fixed my car correctly. Palmer and Roland saved my car and the days :) and I am forever grateful to them both. Would highly recommend Palmer and Roland! They are the best ever! Very trustworthy gentlemen. I am a single mother of two, and I will bring my car to them all the time now. I can confidently say they took good care of me after another dealership treated me horribly. These two saved my faith that there are still good dealerships here is Denver, Thank you Palmer! Thank you Roland! Till we meet again!

Great customer service. The place looks super nice and the staff are really nice, respectful and very helpful. If you want to but a car here go to Rod.

May 25, 2022 - I was just back and Brandon B is also awesome and very knowledgeable! And this place does a great detail for $150. Nov. 2021 Brandon F. was awesome! He went the extra mile by power spraying my filthy car as the carwash was closed. He was very knowledgeable and good at explaining what my car needed.

Once again, another great experience. Grayson was excellent, extremely professional and attentive. I can always count on BMW of Denver. No other dealership makes you feel appreciated and cared for like this. Great people, great place, great service.

Mister Borjes excelent, great costumer service Brandon had a very professional treatment, very efficient, the truth made him feel at home, I am from Costa Rica and I love that they attend me in my language, thank you BMW.

Grayson was awesome! We were serviced quickly and reliably. I was able to have my car in and out with oil changed in 2 hours or less. Super friendly service and excellent results.

We live in the mountains, about 1.5 hours outside of Denver. A winter storm was arriving and we needed to head up ASAP. BMW of Denver did a great job getting us serviced quickly and we were able to head home before the weather got too bad. They were also great at communicating our car’s status to us via texts during its maintenance. Highly recommend.

David and Amin are the best in the business. I have bought luxury cars from many other dealerships and this experience blew me away. They are exceptional, thank you for the amazing customer service. I’ll will never by from another dealership again.

Great experience! The sales team did a fantastic job from the time I placed the order through to vehicle explanation. It took over 7 months to receive the car and the team provided regular updates throughout the process. Would recommend to anyone buying/servicing their BMW.

We've always received excellent service from BMW of Downtown Denver, but our most recent leasing experience was by far the best. Arsen was super thoughtful, and really took the time to make sure we were matched the the best vehicle to fit both needs as well as desires. We felt like valued and important customers from the first moment until the last. In a tough marketplace right now, it was an extraordinary experience.

Sales and finance terrific

All the staff at the service department were fantastic and I was very happy with the quality of service to my vehicle, value, etc.

The service manager was professional and personal. The facility is huge and handles many cars at the same time very efficiently. The waiting area is clean, large and well equipped. The tech did a great job of explaining my service needs in the video and completed the repairs in a timely manner.

Devin he was very helpful and friendly

My hatch stopped working after an accident. Mr. Grant Devries got me into the shop very quickly and took care of my problem in 2 1/2 hours. He is responsive, direct, and knowledgeable. This is the kind of professionalism That keeps me coming back!

Best sales experience I have ever had. Matt Heylmun is hands down the best salesman I have ever worked with during any car purchase I have ever made. He is extremely honest and any BMW dealership should be proud to have him on their sales team. Kourosh, was a pleasure to work with and helped us through all the paperwork with our purchase. We had some difficulties come up and Matt & Kourosh stepped up and found a solution to get it done. Thanks again for the best car buying experience I have ever had.

As always prompt and courteous service at check in. Kept up to date throughout the service, video overview of needed repairs is a great way to let us know what's goin on with the car. Great service as usual.

Had way over torqued wheel locks removed, (from a small BMW repair shop) front tire plugged and patched due to a screw in tire and had my oil changed. All in a days work for these guys! Professional and fast.

Grayson is the best. He is helpful, great attitude and works hard to make his customers happy

I called and made a reservation, arrived and was immediately greeted and taken to the lounge area. Our service advisor reviewed the needs, and we were on our way. We received text updates and could see a video of the recommendations and costs, and easy process to accept. Car was ready by end of day. Thank you!

Great service. Quick turnaround. Reasonable price.

This was my first visit and a Friday they were hoping very busy as I drov up to the service door it opened but there was another car there so the door closed I didn’t know what I was supposed to do. So I sat with my car and after a while a nice guy came out and Apologized for being so busy he took me in and wrote up the repair order said he would call or text me when it was ready I said no hurry and my wife who had followed me in took me home. After 2 hours he text I am my car was ready. I was prepared for the bill to be a lot more but they did a great job and my kind of dealership!

Great job...... Very friendly staff.

Rod is great! Highly recommend the dealership as a whole.

I enjoy working with the service team at BMW of downtown Denver. They are friendly and knowledgeable. On that note I cannot continue to do business with them. The pricing for repairs has gotten out of control. I received a quote for a valve cover replacement and front shocks for over 5 grand. I was able to go to privately owned well accredited BMW mechanic with great reviews for less than half that. I understand there’s overhead etc… but double the price is not justifiable.

Had to bring my car in for a break recall. It took a while for them to find a day that I could have a loaner car but was worth the wait since they kept it overnight.

The service was fast and the gave me a video of what they had found in the inspection. They topped of the tires and fluid levels and even replaced a wiper blade for me. The work was done in 1.5 hours instead of the 2 hours quoted.

Brandon is my favorite!!! He’s always the one that takes excellent care of the entire service appointment! He’s so polite, knowledgeable and an absolute joy to with !!

I had several issues I need to be addressed. The rear Light failure light is still coming on. I ask Brandon before I left if the dealt with it and he’s say yes . But it still comes on

Easy making an appointment, the person helping with the loaner car was extremely friendly and customer oriented, and it was easy picking up my car which was finished earlier then anticipated.

Fixed my truck in about a week

I made an appointment on Thursday morning to come see a car on Friday morning. Anthony called me a few hours later letting me know that someone else had booked an appointment to see it before mine. I knew I wanted the car, so I was really happy to be able to put a deposit down to hold it. Can?t thank you enough for doing that! Came in this morning, car is fantastic and I drove away before noon, a happy owner. Thanks to Anthony & also Amin. They were both fantastic to work with. Couldn?t be happier with the whole experience!

Clay and the rest of the Service Team are great.

I took my car in for a severe rattle coming from the exhaust system. They hooked up a loaner vehicle, we're quick, efficient, and friendly during the drop off. My car was ready the same day! I use this auto-dealer for all of my BMW repairs. Highly recommend!!

I needed a tire replaced after a puncture in the sidewall of a run flat tire. The service department answering service was quite uncooperative on the phone but finally arranged an appointment for the same day. Once at the dealership the service was very good and the tire was replaced within the time promised. The service coordinator should be able to better help but the service department was excellent.

Excellent experience. Completed on time and correctly. Knowledgeable and helpful service advisor .

Professional. Weary of using a dealer due to the prices being so much higher than other mechanic shops but due to warranty I bring my car to the dealer once a year for an oil change and regular maintenance. Still overpriced but it gives me a sense of peace that they put it through their diagnostics, and it is documented for the warranty.

The most painless experience I have ever had at a dealer.

I have been coming to this location since it was Murray Motors and this was one of the best experiences over the years. Not only did the requested work get done but the car looked like it had been detailed. Great attention to the little things. Much appreciated.

Always attentive to my requests and observations of my own vehicle. Palmer Windsor was a prime example of the service I’ve come to expect.

good

I have a preowned BMW that I took in for a maintenance repair that we discovered after the car was purchased from an outside car dealer and these guys treated it as if it was brand new off the showroom floor. The auto service was amazing and the customer care was impeccable. They did not sugar coat nor embellish the issues. which was absolutely refreshing. I will be taking my vehicle to BMW of Denver Downtown for the life of the car.

Warranty repair: The repairs were performed well despite the few day's delay in getting replacement parts due to supply chain issues. Staff was easy to work with and kept me in the loop. The delay made it necessary for them to hold car for a week before I could pick it up. I was very surprised re: how dirty the car was, inside and outside when I picked it up. They can do better.

Great service

Great service! Brandon in service at BMW is a true Pro-

Winter/Summer tire swap.

We are always please with the follow up and communication we get from Grant.

They did an okay job, with the oil change they are supposed to top off all fluids but they didn’t. So why say you do something if you aren’t?

repair completed and tires exchanged as requested timely

We had gotten our BMW i3 from California and it needed to be retrofitted with a emissions testing control cord because the people in California eliminated it BMW crushed it and we had it back in 2 days past emissions and we're off to the races thank you BMW

8:30 am appointment for 1st service on my X3. Was told it would take 90-120 mins. Actually in and out in 45 mins. Great service this time around.

Great place ‼️ We need to sub out bree she is Rude‼️😭 tho

I would like to thank Connor as well as the service technicians who serviced my car. Very happy customer.

Clay was very attentive and made sure everything was taken care of. I had reserved a loaner and really appreciate the flexibility having one for the time I did to accommodate my work schedule and having little kids in the mix!

Great people to work with. Found my car there for a fair price and so far I’ve been pleased with it!

I had the best experience with Bmw Of Denver Downtown and Valerie was the best and she show me the feature even through after showroom closed for the night. Valerie even helped us with installing the roof rail.She also kept me updated on my BMW x5 vehicle status while it was in production. When the car was here she had my car all prepared for me to drive the lot. Next time when I purchase my next bmw I would use Valarie as a Sales for my next purchase. Thank you

Connor from servicing fixed all the issues on my car and helped me find the right parts.

Conner took great care of me during my maintenance appointment. He took care of some details with vehicle programming I had been struggling with and kept me up to date with time expectations. Thanks Conner!

I was on a road trip started from MN and stopped by this service center. When my car had an unexpected light on I got so nervous to continue to drive. I stopped by the service center to check my engine. People were kind, communicated well, explained the problem clearly with the estimation. Well, other service centers would have done the same things but the tone of voice and the attitudes at this center were welcoming and that made me feel that I wasn't a stranger from another state. While waiting for a part to be replaced, I asked if they knew any restaurants that serves Korean dishes near the center. What an odd question, right? I honestly didn't really expect much information from them. However, Brandon kindly wrote down a few Korean restaurants he recommends from his experiences. He even searched on google to give me more information: the locations and the styles of the restaurants. I highly value his service who takes all customers seriously whether one is from local or not. I had the best lunch and service experience. Thank you.

The service station is always clean, and the staff is efficient and very courteous.

Courteous and prompt service. Very professional. Very thankful.

My experience was exceptionally good with Grant my service advisor who was extremely efficient at getting the repairs done very quickly even though parts were required. The parts were obtained quickly and the delivery of the vehicle was as promised and it’s working great. I could not be more pleased

Took my F80 M3 into bmw of denver on a monday morning, Palmer a Service Advisor that I have not worked with before greeted me and was very accommodating and listened to what was wrong with the car. Turned out my PCV was failing and was causing a squeaking noise. He was able to get the car in quickly and the turn around was excellent. He even got around to helping me replace my rain cowl cover last minute too.

Excellent service!

quick efficient and completed everything i asked about. Very nice loaner as well

I bought an X5M Competition from a different dealer in another state and upon delivery the vehicle wouldn't start. BMW of downtown took the time to resolve the issue over several hours even though I didn't purchase the vehicle from them. I want to give a special thanks to Jonathan Wolf, the service foreman who made sure the problem got resolved.

Palmer was easy to work with and the dealer was nice and courtesy. I have not always received the same experience. Perhaps something has changed - whatever the reason, thank you!!

A tech’s mistaken assessment of the tires I brought in put me in a tough spot right before the last snowstorm. Jonathan Wolf did a great job figuring out and correcting the problem, and a big part of that was assigning Brandon as my service advisor. He arranged a loaner car so the work could be done, kept me updated along the way and his happy, can-do customer service attitude was amazing. Arson, an amazing sales advisor went out of his way to help me book the service, although timing was tight, and offered invaluable information about next auto purchase options. If you want to work with caring, competent professionals, use BMW Downtown Denver, and these particular men!

Shawn was a very helpful Advisor. He was attentive to everything I asked for. He made the hassle of taking my car in to get serviced not so much of a hassle. People like him are what makes Bmw great.

Customer Journey of purchasing new BMW with Conner at BMW Downtown, BMW Denver, CO

Great personal service and amazing staff. Never had a bad experience in 3 years.

Me encanta el servicio gracias

Always great service, professionals, and efficient.

I have always had a great experience bringing my BMW here for service! My last visit Brandon Borja was my service advisor. He was great and even helped me arrange a ride to a nearby event I was going to be attending. I thought I was going to have to use Uber but he took care of it and they dropped me off at the front door! Car ready before I was done with event. Could not have worked out better. He even suggested having my brake fluid changed now since it was scheduled to be done soon, he said why don’t we just do it now so I didn’t need to come back. A+ experience!

They were friendly and super efficient! I watched the mechanic through the glass windows the whole time and he did a GREAT job! Always a pleasure to take my car to BMW of downtown Denver. Thank you!!

Great experience

The quality of service at BMW of Denver Downtown finds it's only match in the quality of the cars it services. Whether walking in the door, or driving into the service bay, you are immediately greeted by a friendly, helpful, and knowledgeable employee, who is there to explain every aspect of your car's needs, while you wait in the gorgeous show room. The windowed garage is a great feature for those who are curious, nosy, or just prying for a reason to scold the working class. For me, it was a great way to imagine myself waiting on Bimmers I'll never be able to afford. Sometimes faulty parts happen. Luckily the incident was minor, but was still handled with absolute professionalism by the service team and at the end of the day, I felt BMW of Denver Downtown went even beyond what was necessary to right a wrong. If I *had* to find an issue with my experience, it would be the overall lack of red BWMs present, but that just made my little red gt stand out more. 💅

Arrived at 7:30, they had my oil changed, tires rotated and check the entire Vehicle within 90 minutes, Excellent job. the service advisor was very professional to explain the process in detail.

All service was handled professionally and timely. Very easy to work with.

I went in for a child lock that was stuck on. Connor Macdonald fixed it in 2 seconds.

I bought a car here. great experience! I especially want to recommend Arsen Azatyan! sales advisor from BMW of Denver Downtown. He helped to make the right choice, accompanied and helped throughout the entire purchase process. Thanks

I had a strange humming noise that we've been trying to pinpoint for over a year. Ask for Jonathan. He's very good and stays focused and does what is necessary to figure out the issue. After I was completely frustrated (the reason this is 4-stars) after wasting time on this for a year, he stepped up, drove my car home each night, etc...and figured out the issue and fixed it. He is hands down the best person I've dealt with at this location.

I bought my BMW from this dealership and recently had it serviced by them. It was an excellent experience and they went above and beyond for me. They were professional and pleasant, they gave me an excellent loaner vehicle, and most notable was the day I was supposed to pick up my vehicle, I got sick and the dealership delivered my car to my house and picked up the loaner. This level of service was above and beyond any service I've received from any car dealership in the past.

Great service overall. Thank you.

Great dealership and everyone was working fast on the sale of our pre certified BMW.

Overall, I have been very satisfied with BMW of Denver Downtown. I really appreciate their transparency, honesty, and willingness to provide additional options and information. The staff is always respectful, courteous, and willing to help, which is not something I have experienced with Schomp BMW.

I appreciated the quick service, and the timely manner in which they upgraded my vehicles iDrive system

All quick and easy. Eric took care of business. Under promised and over performed.

Great customer service. Fast delivery times compared to other car brands. Few available Test drives.

Professionalism everywhere you look. Great experience

Outstanding experience and super thankful the BMW team was able to get me in last minute to handle the issue. Life savers for sure. Exceptional communication, follow up and genuine hospitality from the Service Advisor to the team inside. Well done!

Came in for warranty service. BMW of Denver Downtown had the part in stock, completed the repair and provided a nice place to wait.

I had a good time with everyone I met they very smart and fun to be around

They help us with repairs that the dealership down south would not touch. I can’t say enough good things about there service.

Although I had to book about 30 days before my appointment, everything came off flawlessly. The loaner vehicle was available when I arrived. The time it took from when I arrived until when I leave with the loan was about 15-20 minutes. The work on my car was accomplished in a timely fashion. The rep communicated with me when my car was ready for pickup. That too, was as simple and easy as could be. What is nice about this dealership is that oil changes do not cost and several minor repairs/adjustments were handled at no cost. I appreciate working with BMW of Denver Downtown.

second car I purchase at this dealership.

All was great, service adviser (Palmer) was awesome, they definitely need more like him!

Connor is excellent professional representative. I will definitely go back to DENVER DOWNTOWN BMW eventhough they are little pricey😊

Great experience, beautiful facility

Professional. Reasonably priced. Great service as always.

Great customer service, you can tell they care about keeping the customers happy! After the repairs my car Drives like if it was brand new!

I arrived expecting 2 repairs to be done and left with a loaner (most gracious of them, as my car is 3 years out of warranty). Unexpectedly, diagnosis revealed 2 different (not additional) repairs needed, at no greater price. They allowed me to keep the loaner for several extra days, then the car was ready a day and half earlier than expected at $200 LESS than expected- yay! I used to go to Schomp, and then found that Downtown Denver BMW cost less by about 50%...so I just keep going back. I plan on keeping my 2015 X1 for another 3 years and will continue to give Downtown Denver BMW my service work. Last summer they put together a list of priority for 4 repairs, priced them, allowing me to budget for and do the work over time. I'm very impressed with DD BMW!

Did an amazing job! Roland was a pleasure do work with. Will continue to be a loyal customer!

The service was performed in the amount of time estimated, a shuttle service was provided, clean and beautiful waiting area and no high pressure sales to have more services performed on my car.

Brandon was my service adviser, he did a great job. I had a very good experience, and I will be coming back for future service.

They did a thorough assessment outlining the needed work based on priority. Conner presented me with the info and was able to get the work I wanted done in a timely and professional manner. Would definitely work with him and this business again.

They did a great job of taking care of the vehicle!

BMW of Denver was very helpful when my engine failed on my 2013 550i with only 69,000 miles. BMW of North America was of zero help and doesn’t stand behind their products. BMW of Denver however stepped up to help as much as they could to control the costs and replace the motor. Thank you BMW of Denver!

Connor was very helpful in answering my questions and explained the many differences throughout the process of building our new X7. Can?t wait until we receive it!

We found a used vehicle online, from the minute we contacted BMW of Denver Downtown, Justin Green was very helpful. We traveled from Memphis, Tn and were greeted by Justin. The entire process was smooth and non stressful. Any question we had was answered and we left for Memphis in our new (used) vehicle. Would recommend BMW of Denver Downtown highly ! Thanks Justin !

Justin was so helpful and proactive with getting me all set with the purchase of my new car. Even got me a new battery installed right away after we realized the one in the car was going bad. Loved the experience and was highly impressed. Thank you!

Bought a used Hyundai SUV. Not even a BMW and they had the best price in town. Great sales service from Justin. Great service service from Connor. I’ve needed a few little things since the purchase and they’ve been right on top of it. Highly recommend even if you’re not looking for a BMW and like me you just want an affordable quality used car.

Five years ago I purchased a used 535xi series BMW with 100,000 miles from a different dealership, and sank a fortune into repairs. After taking it to two separate mechanics to get a price to replace a simple coolant return line to one of the turbos, I finally caved and took my car into BMW of Denver Downtown, expecting the worst. Upon arrival, I was greeted by an incredibly friendly service agent, Palmer, who was upfront and honest about the situation of my car. I mentioned how frustrated I was with the repair being a problem most mechanics didn't want to approach, and told him I was looking for diagnostics and a full overview of the current situation of my car. The next day, as promised, Palmer contacted me and gave me the cold hard facts that my car was as expected, in need of a few expensive and labor intensive repairs, but suggested I speak to Jack Reitz, who would appraise my car, and help me figure out the next steps. Jack promptly called me later that afternoon and helped me navigate/decide whether or not I wanted to sink more money into my beloved BMW; lease or buy a new or used car. Little did Jack know that he would become my new best friend over the next few weeks as he helped me and my husband navigate our options...Jack's knowledge regarding not only BMWs, but also every other used car I asked him to test drive with me, as well as his patience was unsurpassed. Any other human would have been overly frustrated at our ever changing criteria and hunt for the unicorn of cars, but Jack persisted with a smile and positive attitude and I can't thank him enough. He was upfront, honest, knowledgeable, friendly, pleasant, incredibly helpful and he truly went above and beyond to help us decide what car was the best fit for our family with two littles and a few pups for our avid outdoor lifestyle. BMW, you have a truly amazing representative in Jack Reitz. Thank you Jack!

Five years ago I purchased a used 535xi series BMW with 100,000 miles from a different dealership, and sank a fortune into repairs. After taking it to two separate mechanics to get a price to replace a simple coolant return line to one of the turbos, I finally caved and took my car into BMW of Denver Downtown, expecting the worst. Upon arrival, I was greeted by an incredibly friendly service agent, Palmer, who was upfront and honest about the situation of my car. I mentioned how frustrated I was with the repair being a problem most mechanics didn't want to approach, and told him I was looking for diagnostics and a full overview of the current situation of my car. The next day, as promised, Palmer contacted me and gave me the cold hard facts that my car was as expected, in need of a few expensive and labor intensive repairs, but suggested I speak to Jack Reitz, who would appraise my car, and help me figure out the next steps. Jack promptly called me later that afternoon and helped me navigate/decide whether or not I wanted to sink more money into my beloved BMW; lease or buy a new or used car. Little did Jack know that he would become my new best friend over the next few weeks as he helped me and my husband navigate our options...Jack's knowledge regarding not only BMWs, but also every other used car I asked him to test drive with me, as well as his patience was unsurpassed. Any other human would have been overly frustrated at our ever changing criteria and hunt for the unicorn of cars, but Jack persisted with a smile and positive attitude and I can't thank him enough. He was upfront, honest, knowledgeable, friendly, pleasant, incredibly helpful and he truly went above and beyond to help us decide what car was the best fit for our family with two littles and a few pups for our avid outdoor lifestyle. BMW, you have a truly amazing representative in Jack Reitz. Thank you Jack!

Jorge Martinez was excellent. Thanks for taking such good care of me today!

Sales staff was extremely knowledgeable helpful and courteous. Finance did everything that they could to get us the best rate and payment possible. Highly recommend to all if you live in the Denver area

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Great place To have your car serviced great customer service as well

Great experience. Made everything easy for me. Kourosh providing me the best service I?ve ever had purchasing a car.

Purchased a car from a thousand miles away (New Orleans) and the process was extremely smooth. Connor and the dealership were very helpful every step of the way, cant recommend them highly enough!

A very pleasant experience. In spite of the fact that I wasn't in the market for a Beemer that listed for 5 times what I paid for my first house. ( My first house cost me the princely sum of $23000.00 ) I was treated with a friendly respect other dealerships could do well to emulate. I got the car I wanted with no fuss and no hassle and got a fair price for my trade. You can rest assured that the world will hear good things from me about BMW of Downtown Denver.

I went here just to look at a used vehicle I saw on line and ended up buying it. David Cardenas was very nice and knowledgeable. Showed me about how the car runs before I took off. I really like the car and David was very patient with me. Thank you david. If I have any questions I know I can call him to answer them.

BMW of Denver Downtown provided my wife and me with a first-rate experience throughout our purchase process. Ryan Breda was great to work with and we would highly recommend him to others. He was knowledgeable about the vehicles, accommodating of our requests, and super responsive.

Rodney LaMotte was great as always! The facilities are beautiful! We got exactly what we wanted.

I submitted a "Request to Test Drive" online and was contacted the next day by the eSales Agent, Davor Vucic, who did a great job of providing me with all the necessary info for the car I was interested in, and helping me get my test drive scheduled. Huge thanks to Arsen Azatyan who showed me the car, gave honest feedback, and thoroughly showed me all the cars features during the test drive. He was super patient throughout the process and made sure that all my questions were answered and made sure the whole process would go as smoothly as possible. Lastly, I met with finance, and big thanks to Majed. He gave clear descriptions on the warranty and financing options, and which combinations best fit my car and financial needs. Overall great experience, especially since it was my first time buying a car. I definitely recommend giving them a visit if you are interested in buying a BMW.

Great Sales Associate--all around helpful process.

Awesome experience!! David took absolute great care of us and got my girlfriend her dream car!! Thank you so much!

Dimitri and the team there were an absolute pleasure to work with. Knowledgeable, fast and very fair on both the trade and the purchase and none of the games you see with other dealerships. It’s the reason this was the 6th vehicle my family has purchased through these guys and the reason I will be back. Absolutely in love with our new 2021 X6 M50i

We walked in and drove out new x5 hybrid in 2 hours. Thanks to Kurosh in sale and Dennis in finance we got a great interest rate as well, thank you both.

top notch facilities all at the top tier of BMW's image requirements and very comfortable. Substantial amount of BMW Master Technicians

I had looked for months for the car I wanted and I had been disappointed with the poor customer service I received at other dealerships. I went to BMW of Denver Downtown and had an excellent car buying experience from Kourosh Noori. He made it exciting to buy a car! He even called me a couple days after to make sure I was happy.

Ash was amazing highly recommend him to anyone looking for a new car !

Bought a used car here. Arsen was extremely helpful and knowledgeable. Even during the Covid situation the experience was enjoyable. Would be happy to buy here again.

Amazing experience. Kourosh was the best!! Highly recommend working with him if you?re wanting to buy a BMW and want the best customer service.

prices are awesome, no pushy salesman and an very good service department ! I think customer will be pleasantly surprised at the family atmosphere.

Great service and welcoming personnel. Jeff is a very helpful salesperson. He was thorough in the sales process and now I owned a BMW!

We had a great experience buying a used car. Kourash Noori was a helpful and pleasant sales person and made it so easy!

I had a very pleasant experience at BMW downtown, I worked with Stuart and would certainly recommend them in the future

I met with seisho to inquire about a new bmw i3. Couldnt believe how personal and knowledgeable he was. I then met with his manager who also was very nice. I forgot his name. They combined, work a deal that was substantially better than every other dealer in the denver area. I only spent a total of 2 hours. Wow! What a great place. And very respectful of your time. Thank you seisho and bmw of denver!

They provided great customer service. The process was easy and they really knew what they were talking about. I Will be back again in the future to purchase another vehicle from them!

This is my fourth X3 and they just keep getting better each time I have leased a new vehicle. The dealership recognized my loyalty in the the negotiation of price and I have the vehicle with accessories just as I wanted. It was an excellent transaction. Thank you Andrew Stack and Ed Freehart

We had an amazing experience with BMW of Denver Downtown. My wife’s lease was ending and the minute we walked in, we were greeted by Brent Turner who was a great resource and helped us through the process. Working with Brent and Ryan Sampson we were able to find the perfect vehicle, an X7. We would definitely recommend this dealership to anyone.

I purchased pre-owned BMW from this dealership, I was really lucky that my salesman was Tyson, who greeted me warmly and was very knowledgable about everything of BMWs. I've bought 3 cars over the 2 years, and this is by far my best experience so far purchasing one. I had an issue with my bank account the day before buying the car, Tyson helped me hold the car for the day and came to deliver my car even on a day he's supposed to be off. I must say that Tyson is a really professional that treats his job with enthusiasm and passion.

Only deal with this place for my X5 and 528. Thanks !

Been purchasing and servicing vehicles from BMW of Denver Downtown for many years now and am consistently impressed with their level of service. Also, I recently purchased a new 2019 330xi from them and found the process to be easy and fun. My sales rep, Stephen Slater, was especially great to work with. He worked diligently to find me the right car at the right price. Would highly recommend this dealer and if you’re buying a new or used BMW, to work with Stephen.

Great team, great service. Strongly recommended. Best BMW service in all of Denver.

Yesterday’s tire blow out on I-25 was a stressor. I called Rodney at BMW who assured me they had my tire and could replace it that day. But traffic was thick and it was 4 pm when I arrived, so I was worried they wouldn’t be able to take the job. When I arrived, I was given a water and a chair in the lobby and they handled the rest. This team is so professional- thanks Ron and Rodney for not only changing out the tire, but checking over the car and washing it for me! My day improved because of you. Michelle Hektor/Kevin Ryan

ADVISER BRANDON BORJA IS VERY PROFESSIONAL AND VERY KNOWLEDGEABLE WHEN IT COMES TOWARDS HIS JOB..

We are in Denver from out of town on a long road trip. We blew out a run-flat tire (and bent the rim) on a pothole, and this dealer worked to get us fixed up with a new tire and an alignment. Ronnie in Service was so helpful and accommodating. We really appreciated being able to continue our trip safely! Thanks to all the team who helped us out!

Love the entire team here. Grant is my service advisor, and he listens to my concerns and really cares about getting them remedied. Be sure to ask for him! I always get my car back cleaner than I brought it in, the customer lounge is comfortable, the wifi is strong and fast, the coffee and snacks are great.

Very happy with our car purchasing experience at BMW of Denver Downtown. Our experience was fantastic. Our guys Luis Ramos, he took good care of our family and made sure that we enjoyed our time while at the dealership. He made the experience enjoyable and was extremely helpful and understanding. Honestly hands down the best experience I have ever had at a dealership and it was all because of Luis. If you want the best pressure free purchase go to BMW of Denver Downtown and ask for Luis. Thank you Luis!My husband and I would definitely recommend!

I walked around for an hour or so checking out one of my current dream cars: the beautiful f80 //M3. I am glad that I ran into Doug Burnett, he impressed me with how knowledgeable he was with different trims of the M3 in great detail.

We had a 5 star experience on Black Friday. Went to look and test drive convertibles. Luis put us in this 2018 M240i. The test drive with that inline 335 hp V6 was fabulous. Thanks for the amazing service!

My husband Perry was looking at many wonderful vehicles and we settled with purchasing a BMW and it’s one thing to purchase a new vehicle but the customer service at this location was spectacular from start to finish I’m sending a special thanks to Tyson our salesman and the entire team... We are super stoked with our new 2018 BMW X1 it’s a great purchase!!! Thanks 🙏 again

Service techs are the best around, going in and check them out.

Great experience today with Jeff Tucker and Amin and Dillon Smith. Got the deal I wanted on the car I wanted. Handled it like pros. Go see them.

EXCEPTIONAL customer care and service here!! Absolutely adore dealing with Rod... my second car from him and I wouldn't buy from anyone else! Wonderful people that work here and do everything they can for you. This a top shelf operation and I'm grateful for all of the kindness and assistance everyone always gives to us when we're buying or having the car serviced. Thank you to Craig, Edward, Ryan, Laurel and of course to Rod.

This is our second BMW that we have purchased from Rod at BMW of Denver. I wouldn't go to anyone else. I trust him implicitly and he got us AN UNBELIEVABLE DEAL on my new car! From start to finish, the entire process was PERFECT. Thank you to Rod for always taking such excellent care of us! A special thank you to Craig, the Sales Manager, Edward, the head of the place, Ryan, the 6 ft 7 inch finance guy that was a joy to deal with and lastly, really EXCEPTIONAL customer service from Laurel that showed me all the intricate functions of the new car. Thank you to all of these wonderful people and we will only come back to Rod and company for future BMW purchases.

From the moment I walked in i was greeted with a smile and not like I was in a pool of sharks. Brent was such a professional and was really looking out for what was best for me. There was no pressure selling. Brent personalized my experience and we shared stories. The show room was exceptional and the hospitality and food was great. Was a fantastic car buying experience

Found a vehicle on Cars.com that I wanted. Dealer was very responsive and there were no typical “dealer “ games. My sales rep -Jack Woodring was fantastic. Knowledgeable , courteous, efficient and made the buying and shopping process easy. The entire team at BMW Denver Downtown was exceptional. I am now enjoying the BMW X5 50i that I purchased.

We had a great experience with Jack. He was knowledgeable, efficient and very helpful. I would high recommend this dealership to my family and friends.

While in town getting our 2007 BMW X5 serviced, we were waiting in the showroom -- which is very comfortable, by the way -- and started considering getting a newer BMW. Brent had said hello a bit earlier in the day, so we asked him if he could help us. Before long, we were owners of a brand new 2018 X3! Brent's knowledge and expertise, along with his friendliness, was just what we were looking for. It was by far, the best experience we have ever had in purchasing a car. Brent and the staff went the extra mile in taking care of us -- even staying past their normal closing time. Thank You, Brent! Wes & Ronda W Rapid City, SD

I experienced a top level of customer support during shopping for a hybrid car with BMW of DEN Downtown. Their sales consultant Marcus Decherd was highly competent and capable to explain BMW’s today’s hybrid technology approach, its pros & cons and use cases during daily operation. Same levels of professional support were provided by everyone else involved in the entire information exchange and buying process, informative, unaggressive and truly customer oriented. The team left no question open. Congratulation BMW of DEN-Downtown for a job very well done!

Seisho hooked me up with a great car at a great price. Very competitive offer. Nice facilities too. Highly recommended to anyone looking to purchase or lease

Our salesman Tyson Teeboom was really great. He was friendly, helpful and very accommodating. I am very happy with my experience with him. The finance guy was great too. And I love my new car.

I ordered a new X3 from them a month ago and took delivery this week. The entire experience with Andrew and Ryan in Finance was fantastic. Not only where they the best price, there was no hassle and Andrew was right on top of every email and text from me while anxiously awaiting my car. When there was a small glitch in financing terms at delivery, they immediately took care of it with no questions asked. One of the best car buying experiences I have had in 20 years.

Everyone is very friendly and helpful. I got my new car from them, they really helped me to get the right car .

I recently went in to end the lease on my BMW and ended up purchasing a new 2018. I worked with Jack Woodring who was very helpful and professional and it ran very smoothly despite my coming in on the last day of the year, which was really busy. I'm really enjoying my new BMW!

I traded my lease in for a used X1 last weekend. Jack was AWESOME to work with! He really listened to my reasons for wanting a new car and checked all the boxes. (He also didn't try to upsell me.) I highly recommend him. I've lived in Denver for 2.5 years and I've got nothing but great things to say about their service department (previously Murray BMW, now Sonic BMW). Heads and shoulders above East Bay BMW in CA. Oh and, they're dog friendly.

Was absolutely impressed. It's a large dealership, but yet when I sat down to build a new X3 and work on a trade...if was hometown comfortable. Matthew the sales manager and Andrew sales consultant scored a perfect 10! Funny...for some reason I walked in expecting somewhat of a bad experience and I walked out think that this dealership is the only place I will go to buy my next BMW. And I drove all the way from Northern Colorado.

We went to the competitor?s dealership and felt like the customer service was lacking. For that reason, we headed to this dealership & had the pleasure of working with John Hager. He is genuine in approach and very knowledgeable. We would buy another car from him. We were also impressed with the finance manager, Ryan Sampson. He is also extremely knowledgeable and helpful. They are both great assets to the dealership & left us feeling positive about the car purchase.

Had a great experience. Craig made it easy and Todd made financial process smooth. Melanie Holtz did subservient job walking me through learning my new car!!!

Thank you Curtis and Manager Ben making things right. Thank you for cleaning my car �. Jarek to send me great video what was wrong with my car. Curtis thank you for catching all RE calls . Please GM Edward needs to change that ridiculous team Patriots really ??? �

BMW treated us as we were purchasing a 100k car even though we bought a used BMW . Thanks for the great customer service

We were comparing cars to replace our Acura MDX, and the X5 was high on our list. We were referred to this location by our neighbor, who had a good experience here. We visited several times before we ultimately leased a new X5 over the two other cars we were considering. We never had a dedicated salesperson while comparison shopping - we kept getting passed off and got a little frustrated. But were ultimately happy when we finally got matched up with Arsen afterwe came back to make our final decision. He was outstanding and, after we explained our situation and what we were looking for, helped us get exactly what we wanted and was very fair and upfront with us. We were hoping to finish the process the night we went in but as it was late in the day decided to let Arsen get things done and come back the following day. When we came back in everything was ready and teh whole process took less than an hour. We got the price we agreed on and felt well taken care of by the whole staff through the final process. This will be our first BMW and we are looking forward to the experience!

Hand down THE BEST dealership. I've worked with Rod Lamotte for over 10+ years and he has always taken care of me.

After dealing with Winslow BMW I decided to drive 90 mins to Denver to purchase a BMW X1. I got exactly what I asked, for my trade in and Andy helped me find the perfect deal for me. Todd was able to explain the finance process and everything went so smoothly. I got a great interest rate and I'm super happy I made the drive.

Teddy was great help! And helped me seal the deal fast!!!!!!

Excellent costumer service, Javier Carrion my service adviser was very care about all my concerns on the car. He take care all of it.

Great service easy to work with. Tieming was good for me.

Recently I took my car to BMW Denver Downtown for scheduled maintenance and a couple other items. I was greeted promptly by my service advisor. My service appointment was completed in a timely manner.

Professional, customer oriented experience. Good product knowledge. Excellent follow-up. Had the exact car I was looking for. Meeting time commitments met.

This is the second of my experiences in purchasing a vehicle from BMW Denver downtown. I worked with Arsen this time and he was a tremendous help, very kind and he followed through on everything he promised. And I purchased a wonderful vehicle. I would highly recommend BMW of Denver Downtown to all my friends and family.

Jessica was incredibly professional and sweet. The service area was clean.

Wow - have you been to the new Murray Motors of Downtown Denver facility. It's a space to behold. So many people trust Murray that there was a line just to get my car into the bay to be services; however, once in they exceeded my expectation. I took time off from work to take my car. I had a couple conference calls to make; however the music in the lobby was louder than normal. They actually found a vacant office and allowed me to set up shop and take my calls. Who else would do that - NO ONE!. Murray is truly customer focused.

The service center is one of the nicest and friendliest Ive ever been in. Def recommend to friends and family

Great experience, although the loaner I was promised/ saved wasn't at the lot so I ended up waiting while my airbags were replaced.

I don't know why others on these posts have found the service so abysmal but with us the service has been stellar. Usually my wife brings in the vehicle and waits as she did yesterday, and once again was rewarded with the ultimate service experience befitting the ultimate driving machine! Thanks, guys!

Service was good, communication was good. Staff was very accommodating. Most of the parts had to be ordered. I thought that a bit strange since they were common every day car parts (Alternator, battery strap). All and all, very good.

I have a 2015 X5 that had the yellow "check engine" light come on while driving. I called my service advisor (Javier) from the road, he suggested I swing by and they would take a look. 15 minutes later my service advisor explained the issue, had cleared the warning and I was on my way. I'll be bringing it back for a software update when I have more time. I have always recieved exceptional service from this dealership and have been a customer for 10+ years.

Seicho Limbacher is an amazing representative of the dealership. He was engaged, informed, personable and a true professional. I would highly recommend anyone looking for a BMW to go here first! My BMW Genius, Brittany Green was also one of the best I have worked with. She was also very patient which is a plus in teaching me all things BMW. Nate Marquez in Service was also very good and attentive. Top notch. And last but not least, Chris Thompson from the parts department was helpful, friendly and an extension of what made this experience one of my best in acquiring a car.

Seicho Limbacher is an amazing representative of the dealership. He was engaged, informed, personable and a true professional. I would highly recommend anyone looking for a BMW to go here first! Kelly the Finance Manager was also great. He even spoke with my insurance agent to ensure that I was doing the right thing for me! My BMW Genius, Brittany Green was also one of the best I have worked with. She was also very patient which is a plus in teaching me all things BMW. Nate Marquez in Service was also very good and attentive. Top notch. And last but not least, Chris Thompson from the parts department was helpful, friendly and an extension of what made this experience one of my best in acquiring a car.

Larry was a great sales person who helped my grandparents get the x5 they wanted.

HOW GREAT IS PAM!?!?! I had another excellent experience today in the service department. I came in basically at open, spoke to a service advisor, explained my situation(service engine light, coolant leak, etc) and we agreed that my car was in bad shape. He seemed a little indifferent, told me that a loaner car was the main problem but wanted to do at least something for me. He sat me down with Pam to make a formal appointment. I showed her a picture I took, and why I was concerned. She gasped, got up out of her seat, walked into service and in a blink of an eye...she completely flipped the script. She came back and said that I WOULDN'T be leaving in my car...even though the advisor said it wasn't possible. She was like a super hero! I was incredibly impressed by her determination and outstanding dedication to customer service. Even though I had accepted my fate and planned on returning, she said NO, we can do better!! I left with a smile on my face, because of Pam!!

BMW of Denver Downtown was excellent to work with! The staff was very friendly and honest, and my salesman, Doug Burnett, was a pleasure to work with. They are truly no pressure sales, and are willing to work with you to get you in the right car for your budget!

Jessica was great! Mark was also very helpful. I would return for service again.

great service would recommend to others for service or buying

Did not have my regular service advisor, but Jessica was great. Efficient, and helpful.

Tyson Teeboom is a great sales rep. Kelly in finance made the process fast and easy.

I bought my first BMW from this dealership, they were efficient, professional, and very knowledgeable. I would recommend this dealership to anyone!

Originally went to another BMW dealership in Highlands Ranch. Sales was terrible and entitled. Went to BMW of Denver Downtown and the experience was amazing. They wanted to sell a car. Highly recommended!

I recently moved here and am new to the Denver BMW location. I had a recall on some electrical. They were able to provide a courtesy car and promptly fixed the problem. We found another few things that needed done, and they still let me keep the rental another day. They were able to email and provide pictures & advice as there was an issue with another service I got at a national chain shop. Words of advice TAKE YOUR BMW TO THE BMW SHOP! Other places arnt any cheaper & trust me it wouldn't be worth it. The BMW mechanics know our vehicles. The honesty, knowledge, integrity of the staff here were amazing! I only have a 2008 5 series. They still treated me like I had bought a $55k car from them. I will defiantly be back.

I brought the car in because of some rumbling noises in the suspension. after the service the noise is gone and the car feels tight and wonderful like new. Great work by Aaron Trail and his team Thank you!!!

Quick to complete . Nice waiting area. Little slow to bring the car around when done

Both service consultants / service was no doubt 5 Star over all!

Seisho is a knowledgeable advisor who works hard to meet every ask. I've purchased several Vehicles in the past but this experience was one of kind with service and enjoyable. Thanks Seisho!

Love doing business with Javier Carrion. Always professional and courteous.

Ryan Sampson made my experience AWESOME. I truly appreciate all the attention and effort he put to making sure my vehicle was ordered and delivered from BMW in time. Will have to do this again.

Great service and I am very satisfied. Dave was awesome to work with!

Took my first ever BMW in for service and everything was very convenient and done in a timely manner, actually the vehicle was ready earlier than promised so that was a nice surprise. The staff was very professional and the X5M was washed and ready to go.

Very through on information when I wanted to trade. Great customer service.

Very pleased with the service. Personnel were fantastic.

Shopped all local Denver BMW dealers for a new X1. Dealt with Dean Jones (Sales) ...liked his no nonsence sales approach, very upfront and I was very comfortable in dealing with him. No surprises. No reason to contact any other BMW sales guy in the area other than Dean. Unlike other BMW salespeople I have met, Dean has great pride in selling the vehicle and is very knowledgable in all things BMW. Plus as far as top notch facilities are concerned, nothing beats the beautiful new BMW of Downtown Denver dealership that looks like it came right out of Munich !

At awesome experience with both the staff and facility.

Great Dealership! Great Facilities! Great People, especially our Service Advisor!!! THANKS!

Very responsive. Great service and very thorough follow-up.

Everything was great. Greeting, service, facility and efficiency.

I admit I was a bit intimidated walking into BMW Denver looking at all of the beautiful cars, knowing I was probably looking for the one used car on the entire lot for my son :) I did not realize this was a by appointment type of dealership, but Amin Popalzai ended up being my client advisor and instantly me and my kiddos were comfortable. My son who is 17, said "Wow mom, I like him, so professional, he is good". I couldnt agree more. If only every car dealership was as professional as this place. We had been several places and very frustrated. Amin changed our day around once we arrived to BMW Denver. Thank you Amin

My Client Advisor, Rosa Trejos, was extremely knowledgeable and detailed! She converted us from Audi drivers to BMW drivers:)

I had been shopping for a pre-owned X5 for quite awhile and was having a bad experience, but when I came to BMW of Denver Downtown it all changed. My sales guy, John Semmelbeck was absolutely a Godsend. He was cordially, friendly and very patient with me. He explained everything about the car in great detail. The process was painless and it took less time than expected. I am incredibly happy with my choice. I would most definitely buy from John again :)

Our sales person Rosa was awesome! We would use her again for next purchase.

Mr. Amin was very helpful in explaining the car buying process . Mr. Jacob also provided excellent job .

Friendly, knowledgeable, and a passion for BMW cars and their customers. Edward has assembled a top notch staff, a great location, and built a tremendous environment. Barbara's service team actually makes it a pleasure to bring our M235 and our X1 in for service. Simply wouldn't go anywhere else!

Amazing new store with super helpful staff! Highly recommended.

Jerrod was the greatest. Professional and caring. Fit us in right away.

Had a terrific visit! Brought my X5 in for a recall evaluation and received excellent service by David and team. Everyone was attentive, friendly and personable.

Visited with "no appointment" from Vail, Dave was very helpfull and got me in Thanks

My 535i is 4 years old. This was my first experience with this company and it was wonderful. David listened and addressed the problems, found answers, provided fixes for problems that has plagued that car since it was new. The previous dealer never addressed to my satisfaction. After this experience I am actually considering buying another BMW. I have finally found someplace that knows what to do to keep these cars going.

Bought my 535i at BMW of Denver 2 weeks ago. Wonderful experience. Nestor my salesman was attentive and very informed. He listened to everything I said I wanted in a car. Brittany is an expert on what makes the car tick inside and explained everything about how to use the great equipment that comes with a BMW. The brakes did not feel right and they went over the car in the service department completely. David the tech did a test drive with me and explained everything also. Very transparent, honest and thorough. Will buy my next BMW from them. Again excellent experience.

Customer service was good and the process reasonable quick. The price of the car we purchased was very good and so far no issues. Teddy Santoso was helpful and made sure we were being taken care of at each step of the process. Very satisfied at this point.

Service got me right in. They fixed the issues on my car very quickly. Very professional; great customer service.

Great service . Received phone call & text from service advisor

Larry L was a pleasure to work with. I went back specifically to buy a car from Larry after my initial visit.

Very plasant and easy transaction,VIP treatment from pickup from airport till last minute. Salesman,Bryan has huge aknowlage and not pushy at all

Good Job, love the new facility!!! I will definitely take my car to BMW of Denver often.

this was a annual service everything was excellent

Larry was very helpful, knowledgeable, and thorough

I have been a customer of Murray Motors and now of its successor, BMW of Downtown Denver for 23 years, during which I've purchased or leased seven BMW's. I've always had my vehicles serviced at the dealer. Over all those years and in countless dealings, I've never had a bad experience. In fact, the folks with whom I've dealt have been unfailingly friendly, honest, and fair, and many have become good friends. At BMW of Downtown Denver, I particularly applaud Rod LaMotte, Senior Client Advisor, who sold me my latest BMW, Javier Carrion, Service Advisor, who has worked with me to make sure my cars are always in great shape, and most recently, Brittany Green, BMW Genius, who taught me a lot about my BMW that has increased my enjoyment of the car. My thanks to all.

Took delivery of my new vehicle on 31March2017. This is a vehicle that I ordered in December2016 through Mark Sanders and worked with him throughout the ordering and delivery process. Mark was extremely and extraordinarily nice, friendly, patient, helpful, knowledgeable, responsive, personable, and generally just an all around good guy !!! Mark kept me updated every step of the way in the ordering/delivery process like clockwork and I was never in the dark as to the disposition of the vehicle. In addition to ordering the vehicle, I also requested several non-factory dealer installed options to be added to the vehicle prior to me taking delivery. Mark expertly and seamlessly coordinated and managed the ordering and installation of said items flawlessly, as if they were factory ordered/installed items. Mark far, far exceeded my expectations and I 100% recommend him and will most definitely be seeking him out for my next vehicle !!! Mark. Thank you very, very, very much !!! If you are contemplating purchasing a new vehicle and are reading this, what are you waiting for ??? Call Mark, and you will be driving with a huge smile on your face in no time !!! Guaranteed !!!

Took delivery of my new vehicle on 31March2017. This is a vehicle that I ordered in December2016 through Mark Sanders and worked with him throughout the ordering and delivery process. Mark was extremely and extraordinarily nice, friendly, patient, helpful, knowledgeable, responsive, personable, and generally just an all around good guy !!! Mark kept me updated every step of the way in the ordering/delivery process like clockwork and I was never in the dark as to the disposition of the vehicle. In addition to ordering the vehicle, I also requested several non-factory dealer installed options to be added to the vehicle prior to me taking delivery. Mark expertly and seamlessly coordinated and managed the ordering and installation of said items flawlessly, as if they were factory ordered/installed items. Mark far, far exceeded my expectations and I 100% recommend him and will most definitely be seeking him out for my next vehicle !!! Mark. Thank you very, very, very much !!! If you are contemplating purchasing a new vehicle and are reading this, what are you waiting for ??? Call Mark, and you will be driving with a huge smile on your face in no time !!! Guaranteed !!!

John Semmelbeck, Todd and Vida and the staff at BMW of Denver Downtown were pinnacle of courtesy and efficiency, kindness, and professionalism in buying our BMW from them.

Always Fast & Professional. I especially want to acknowledge & thank your staff member who takes me home after I deliver the car & brings it back to the house after it is serviced. This is the 3rd round trip we have had together and he is always courteous and an excellent reflection on Murray Motors.

Nestor was the perfect person for me to work with. As a result, I ended up buying a car that 100% suited my needs and my budget. Kelly, on the financial end, took the time to explain the pros and cons of add ons such as windshield protection, etc. With the help of these two gentlemen I feel I made all the right decisions.

My service representative Art Smith was very knowledgeable and friendly.

Took my car in for new tires and an alignment last weekend. Service is always so great and the environment is so appealing.

I'm always on the road so I find myself going to different BMW dealership for service. I had an excellent experience at the Denver Downtown dealership. I called the day before and was able to get an appointment the following day. Very efficient check-in, rapid service, and excellent customer service. Everything you expect from BMW!! Well done.

2nd time I've purchased a car from this dealer, my experience was once again great. We had just gone in to window shop. No one was pushy. I asked to see a certain model with certain accessories, Teddy looked in the inventory & found exactly what I asked for. After checking out the vehicle, we decided to purchase.Took no time to complete paperwork, my questions about warranty & maintenance were answered. Car was gased & added to my BMW Connected account before I left the showroom. The "Genius" team went over everything, even added a bow. Thank you all.

I had a great car buying experience with Nestor and Kelly. I highly recommend this dealership! This is car buying made easy.

Nestor and Kelly were wonderful, and so was the gentleman at the BMW store. Unfortunately I did not get his name when he helped me the next day when I returned to buy front front mats.

Great overall experience buying a BMW. Anthony Salazar was great - knowledgeable and no incentive to push a more expensive car. Car buying the way it should be. Love my new car.

Excellent and super speedy service appointment at this service center. They're always nice and informative.

Our sales person, Nestor, was professional, friendly, knowledgeable and accommodating. There was confusion in the price indicated prior to signing, which we caught. There was a following issue with the correct tax for our home address, which was caught by their finance staff, so no harm.

Second time using BMW Service. Nice job with a fair price.

Teddy was great. He made it a pleasure buying this car. I love my 2014 535d.

A great buying experience all the way around, from the first test drive, to attentive service by the sales team, and finally, a thorough tutorial by my BMW Genius, the darling Brittany Green. Yay team!

Arriving in Colorado after a cross-country drive, we needed a warranty service but has also developed a squeaky ball joint during our drive. From the moment we arrived at the dealer, we were treated professionally and courteously, including being given a loaner vehicle for five days. Because of difficulty getting parts, what should have been a one day service lasted five days. The dealer-through a service rep-kept us up-to-date twice a day, always assuring us that he would do all he could to keep the repair and service moving, that he would continue to check on part's deliveries, and that we should continue to use the loaner as needed. When we picked up our car, we received the same level of courtesy and professionalism. Importantly, the service fixed the problem and related problems that had arisen as a result. This is a first-class operation!

Service personnel were extremely knowledgeable. Turn around time on a mid day appointment was same day for the replacement of wiring harnesses; actually 3 hours! Loaner service was greatly appreciated and allowed for me to keep my day going.

I scheduled and appointment, arrived on time, my car was welcomed, repaired in the promised time, everything works now, and the loaner was fantastic, and I would buy another car from this dealer if I could decide which one I want. Just haven't figured it out as yet.

Beautiful facility, I had an appointment for car service and when I pulled in, had 3 people jump in and take care of me. Excellent service. Will not take my BMW anywhere else

Finished a series of needed repairs with this dealership. Service Advisor Enzo Giron was of great assistance in assessing and prioritizing the work. His vehicle knowledge helped me to understand the scope and range of problems. Excellent communication and very customer service oriented. Thanks, as well, to the mechanics who got the problems solved!

Experience was terrific. i had a loaner car for two days. Jessica was wonderful...

My service advisor, Jerrod S, was excellent. I had a warranty repair completed and Jerrod gave me timely updates on my repair. The whole process was from drop off, loaner car, and pick up was first class.

I had a crazy noise that was making me crazy. They located it and now I am driving happy!!!

great service with a drop in appointment. thanks so much.

Murray BMW on Colorado Blvd. just opened their new facility...very nice! Due to the new settings and personnel, it seemed they are working on someglitches. My car was ready, but the paperwork was not. The very helpful and friendly staff emailed me the paperwork so I could be on my way.?

Bought a used car from here. Price was definitely fair and car seems to be in great shape. Best though was just the buying experience. Amin was so friendly and helpful (and patient when my insurance company was causing issues), his manager and the financial guy at the end were also was very pleasant, everything was low pressure and easy. Way better than I found at most places. Would definitely buy from them again!

Purchased CPO car here (Murray) Apr 2015, and had a very nice experience with that--pricing was fair but still a bit negotiable, and whole process was painless. Had car in to body shop twice now after having people hit me, and they did a very nice job and worked well with other party's insurance--all I did was file initial claim and bring the car in. Had occasion to have Service Dept address a couple issues under warranty, and they performed and persevered admirably in the face of an intermittent problem, and I'd like to give special recognition to Jessica Wagoner in this regard. --Patrick Ferrell

Great experience. Jeff, Jason and our BMW genius Jake were all great to work with. Would recommend visiting them next time you're looking for an awesome BMW and having a great car buying experience.

I purchased my 3 series from Ralph Schomp and have had nothing but bad experiences with them, last week I took my car into BMW of Denver for the first time, I was so impressed with the customer service, and I will take my car back in the future.

Excellent experience from the time I contacted them about the car as posted on the internet, to working with me to transport it , register it, etc.. Matt and Matt and Roman were professional , friendly and efficient. Will definitely consider this dealership again...and I live in Nevada!

Had a great experience getting a tutorial on the Connected Drive service and the vehicle features from Murray's BMW Genius, Donna Holmgren. She was very professional and helpful!

From the moment I walked in the door, I was politely greeted by one of the managers who introduced us to Teddy. He patiently answered all of my questions and then proceeded to show us several options. He was very patient and didn't pressure us. The entire "team" at BMW of Denver Downtown made my experience buying a car that day very pleasant. I love my new BMW and I look forward to servicing the car at their beautiful new facility. I highly recommend BMW of Denver Downtown.

The old Murray BMW is not BMW of Denver Downtown (ironic as they are about 4 miles from Downtown Denver), but I must say they've built quite a dealership. Physically it's huge and very state of the art. All is all buying a car there was fine, my only complaints: they have some good deals, but they go quick and the sales staff seemed to struggle with locating vehicles in the inventory and being sure they were still available. I guess that's the price to pay for getting a good deal so be persistent. It took a long time to finish the deal (which included a trade so that's part of it), would have liked it to be quicker, but it's not like it's something I do all the time so not a big deal. For sure I would recommend and will go back here first when it's time for me to trade up.

Good, beautiful new facility, just a long experience.

Great experience! Staff is superb helpful and knowledgeable.

After purchasing my new SUV, I needed help learning all of the new features. I was given a tutorial by the most knowledgeable, Donna Holmgren. She taught me so many things about my new car. I never would have guessed all of the new awesome features had it not been for Donna. She was patient and walked me through the steps and answered all of my questions (I ask a lot). Looking forward to my next tutorial with her. She made my car buying experience pretty awesome.

Courteous service. Great new facility. I had a great experience.

Easy to work with and very knowledgeable. Repairs were done by them while working with an outside warranty company. Explained everything in simple terms and looked out for me.

We shopped every BMW dealership in the Denver area. We went back to Murray because Rodney Lamotte, our sales person, was so quick to understand what we wanted and was able to offer us the best price in town. He went above and beyond to make the sales process quick, easy and accurate. He truly made the entire experience fun and made sure I got the exact BMW X5 that I had been shopping for! Thank you Rodney! Now if that wasn't enough, I came back to the dealership a month later to have Brittany Green, my BMW Genious, show me how to use all of the amazing BMW technology in my car. Brittany was very patient as she showed me the endless "Really Cool" things my car can do. I loved the car when I got it, after working with Brittany I'm in awe. Thank you Brittany for showing me that my car is even more amazing than I thought! Thank You Murray BMW of Denver, this was truly the best car buying experience of my life!

Great customer service, everyone in the facility was very friendly.

The service advisor and service manager was exceptional!! They made sure I was taken care of quickly on a Saturday none the less. Never missed a beat! I felt like they honestly made me a priority. Great Job!

One of the most important measures of customer service is the effort they take when they initially fail. We had a less than satisfactory experience, which I called out to their survey person who called. The GM of the facility called us almost immediately and took over our situation directly. We were quite satisfied with the last experience we had with the dealership. More importantly, their collision center also provided us with the utmost of excellent service. They provided us with a clear estimate and were up front with the potential pitfalls and timeframes we could expect. They not only navigated difficult situations with our insurance company but also, they over delivered on expectations. Definitely very happy we went with them!

I always receive excellent service here. The staff is kind, friendly, and eager to assist.

My genius rep Donna Holmgren was a pleasure to be with. Her knowledge of the vehicle was top shelf and her patience for my lack of tech skills was remarkable. During the process, she diagnosed that the mic wasn't picking up voice commands. She got us into service immediately and got the problem solved. Donna made my transition to the new X-5 seamless. Steve W.

I really like the facility and the people. For me it is convenient and easy enough to get to and the repairs were done in a timely and efficient manner.

Very surprised and pleased at the overall attention and service that I received.

Art Smith was Exceptional! Very polite and answered all of my questions. Thank you! I sell homes for a living and he went above and beyond! So appreciative!

Painless, cared about our needs and gave us a tremendous deal.

Best group of guys I've ever bought a car from!!!! From Matt in the Internet sales to Amin on the sales floor they were the most courteous respectful caring automotive group I've ever met. You can guarantee I'll be buying my next (7th) BMW from my friends @ BMW of Denver Downtown!

The sales team, parts department, service department and finance department all helped to make my experience wonderful. I appreciate the follow up by the BMW Encore team to aide in getting me familiar with the features of my new X3. Overall, I am delighted!

Very friendly and professional service. They were easy to talk to and a pleasure to work with

Jake was very knowledgeable, and taught me a lot. However, it was kind of overwhelming learning so much at once, so I am afraid I might forget most of it. It would be awesome to have a "cliff notes" version of the owners manual that shows off some of the fun bells and whistles. Just a **suggestion**

Had a battery problem; had to come back a second time within 45 minutes but the work was then done beautifully and quickly. Called at 2 p.m. about battery - no call back until 6 p.m. - a little slow; meanwhile, I had taken the car in and the work was done.

enrique went over and above and was a pleasure to work with

I always take my X5 to them for service. Art is by far the best service manager I have worked with. He is always attentive, responsive and wonderful to work with. I know I am being well taken care of when I go there.

Intermittent headlights on left diagnosed as bulbs going out - $650 Radiator hose - $350 Couple of other items - Total bill - $1,800

Excellent service. Everything was supposed to be no charge, and it was including new wiper blades and a wash and vacuum. No one tried to upsell anything. It was a great experience.

They did a really good job with my car treated me really good

From time of purchase to 50,000 mile service Murray motors and staff have been nothing but professional. Always fixed problem first visit. I'm very satisfied with my 2016 328xi but when it s to purchase my From time of purchase of 2016 328ix to 50,000 miles ,Murray BMW of Denver has been nothing but professional. Friendly sales and service. Service was Done on time and estimate pick up time was very accurate. Always fixed right first time. When it's time for my next purchase I will know where to go.

The interaction was very professional and pleasent.

outstanding. from alex the rep to the finance guy( JD) to the genius guy - super nice. made the experience fun and easy.

I just purchased a new X5 and the salesman Jake made the experience easy and pressure free. It was, however, the expertise, patience, charm and thoroughness of BMW Genius Donna Holmgren that made this the finest customer experience I can remember. Her sincere interest in my understanding and appreciating the many features of the X5 and her enthusiasm for and confidence in the BMW brand and the dealership left me feeling very grateful to be a customer of BMW of Denver Downtown.

Great experience, very friendly and professional non-pushy staff. I called the salesperson (John Hager ) a few times over the weekend and discussed various things before making final decision to buy. Follow up appointment with Jake was super informative about all the options and how to set things up

Donna Holmgren = BMW Genius = Outstanding service! Donna did a great job showing me the basics as well as all of the bells and whistles on my new car. So helpful, she was engaging and genuine. Well done Murray BMW, well done.

Best service I've experienced in years. I would reccomend this dealership to anybody who likes quality service and timely. My service tech was very professional and informative.

Excellent service. Fast and courteous Highly recommend.

service as usual was great. called in the morning for an appointment and had one that afternoon. needed the front end alignment checked

Always a pleasure dealing with Shawna, my service advisor. She takes care of the maintenance issues and has the service department take a look at other items on the vehicle.

Big thanks to Brittany Green for taking the time with me to help me understand all the cool features with my new 340i. Brittany patiently answered all my questions even when they were probably a little too basic. She even modified my audio system settings – sounds amazing now!

everything was great, quick, efficent and very helpful

Great place and great people . The whole process of buying was very friendly, pretty easy and successful. I will definitely buy from them again

As always, Melissa and the Murry BMW team really did a great job on my 335i service. I was greeted as soon as I drove into the new service bay, and the porters were friendly and courteous. Melissa welcomed me with a smile, was knowledgable and thorough in taking my information, and was very efficient in getting my on my way. When my car was ready, I received a text message alert along with a link by which I was able to review my invoice and pay my bill from my iPhone. My car was ready on time and was beautifully washed and freshly vacuumed. During the few minutes that I waited for for my car to be brought around, I explored the new showroom and enjoyed a cappuccino. The new facilities are gorgeous (the second floor showroom is fantastic), and the client waiting area is very comfortable. I am very pleased to have a reliable BMW dealership in Central Denver and the new location is wonderful.

I bought my car from a used car dealership and not from Murray. However, as a certified pre-owned it was still covered under the manufacturer's warranty. With every visit to the Service Center at Murray my wife and I have been treated like family. They've always been friendly, courteous, and patient with my questions. Because of this level of service, all future purchases of mine will be through Murray BMW. Top notch customer care and experience.

From the time I walked into the dealership, I was met with nothing but kindness and a sincere interest in helping me find the right car that met my needs. Their team worked diligently yet with great care to map out what option would be the best route to pursue with trading in my other vehicle. When I came back to finalize paper work it was like a walk in the park, and next thing I knew I was in my new car. The BMW Geniuses really know their stuff too so you get the most out of your vehicle.

I recently bought a certified pre-owned BMW 528xi from Murray and I must say the staff and the service were wonderful. The salesman (whose name I've forgotten, starts with an A) was great, very low pressure which I needed at that time as my 27 year old BMW had just "died" and I was a bit of a wreck. We looked at it on a Thursday, the salesman called me Friday and I test drove and bought it on Saturday. I'm sure I don't need to mention that there have been a few changes in BMWs over the years, loke all the computerization. But Donna Holmgren, on of the "Geniuses" soon had me set on the right path, She was ever so patient and knowledgeable. A heartfelt thanks to both!

Teddy at Murray BMW was awesome! He gave me the best deal possible and was a fabulous salesperson! I would highly recommend this location as I felt that everyone on the staff was friendly and made me feel comfortable! They truly treat you like family and it is a great place to shop for a BMW. Start here first is the advice that I would impart on others if you are in the market for a vehicle!

Brittany Green did a great job explaining all the great features of my new X1. Very fun to drive and beautiful. And if you want good honest help from sales ask for Tom. You won't be disappointed. Thanks to all!

Had a totally no-nonsense, professional purchasing experience with the folks at Murray BMW for my 2016 328 xi this past Saturday. Teddy (our sales rep) was fantastic from start to finish and patient with us when we were weighing our options. Sales process was as painless as possible from start to finish with our toddler in-tow.

Very friendly and courteous staffs, I got my car in and out very quickly and their rate is very good

Every minute of the process was as enjoyable as buying a new car can be.

Best of the best dealers. Stands by any difficulty of difference better advertising and actual vehicle.

Great service and great sales at Murray Motors . LOVE LOVE LOVE BMW

what a fantastic service. JAVIER is THE MAN. Very down-to-earth, friendly, helpful. Got the job done well and efficiently. Highly recommended.

Jst got my BMW bout a month ago and thanks 2 the cutie Anthony i not only got a good deal but everybody there was nice and friendly! Great experience! Thanks anthony! Such a cutie!!! �

Awesome experience with Donna Holmgren as my Genius! She was fun and informative. Since my "BMW" Class she has answered followup questions via text. Most helpful in learning all the options on my new car!

I had a wonderful experience with Brittany Green - BMW Genius. She showed me things about my car that I had no idea were possible. Her patience, good humor and sincere desire to help me get the most out of my vehicle were outstanding. Thank you Brittany!

I just purchased a 2017 x5 from Murray BMW. This was my 4th x5 purchased from Murray. Every phase of the process was seamless and easy. Rod worked with me on several vehicles, ultimately finding the best fit and financial plan to best serve my needs. Tina was able to answer all my questions in a timely manner and get me through the paperwork expeditiously. Brittany educated me on my new car. She knows her BMW's inside and out, meeting with her was extremely beneficial in my understanding of all the new bells and whistles on my new x5. Thank you Murray BMW, there's a reason why I continue to come back!

Outstanding in all respects....client advisor Amin Popalzai extremely professional. Amin was our point of contact during entire process, couldn't be more satisfied.....use this gentleman!

Paper work was not very efficient. It was not the employee's fault. Rather it was the quality of his equipment. The sales person was fabulous.

I had a fantastic, educating and relaxing experience with Jacob Herning. He was very professional and related the information in a way that I could understand and grasp as he taught me everything about the functions of the controls on the dashboard, steering wheel, doors, etc....

My service adviser wwas excellent...Good communication, on time performance.

I always receive good service at Murray BMW. The service reps are courteous. I can't wait for the new dealership building to open.

My service experience at Murray Motors was efficient, professional and filled with courtesy. I highly recommend this dealership. I can't wait till their new facility right around the corner is finished

Great experience with Teddy! He was informative and easy to work with.

Knowledgeable staff and forthwith with explanations on options.

With today's technology,we as an independant collision repair shop,the challanges are increasing and having wholesale bussinesss with your BMW and Mercedes for well over 12 years have been wonderful to say the least.several times now,I've hauled customers of our's vehicles to you after we repaired all the collisin work and service dept.always takes excellent care of me.And knowing my driving situation(150+miles ea.way)All diognostic's and reprogramming are complete while I wait it out. Couldn't ask for anything better.And your parts dept's are outstanding(Dave in BMW)and Chris in Mercedes)and the rest of the parts dept do an excellent job for us!!!And hopefully the next time I come down,the new place will be done.Looks amazing....Thank You All,....

Great service! On time and well explained. The facilities are showing their age. I look forward to the new facility, which is supposed to open in December.

Given their under construction status they are doing the best they can. Teddy took good care of us. Donna the "BMW genius" was fantastic showing us how all the technology on the car works - and there is a lot! I give Donna a 5 she is friendly and knows her stuff. Love my new car!

Great tutorial from Donna Holmgren! You are the best!!!!

Very nice and helpful. Let me use loaner car for three days and go back up to Breck with it and wait for me to bring it back. Art and Jared are nice.

I had a great experience with Schomp BMW. We had to drive down from the mountains to look at a car and got stuck in traffic for 3hrs! Larry Lentz stayed late and was extremely patient with us as we looked at the car, it was even a Used car!. It ended up taking till 11:30 at night, but we found the right car, with the right price for us. Vida Bundy, was efficient and thourough going through the financing and explained all the fine print and worked with us to figure out all the details. In particular, Jake Gordon one of the 'Genius's' at Murry, was great. Not only did he have all the answers to our questions as we looked at the specs on cars, but stayed later than everyone else to go through all the details with my wife and I. He was genuinely excited for us and seemed to be excited to explain our new car and its features to us. Couldn't say better things about his Customer Service, Professionalism and knowledge.

I had a great experience with the Sales Staff! And the Financial process of my Lease was super fast, easy and head ache free!

Such a pleasant experience, purchasing my first BMW. There was a delay getting the trailer hitch installed and Seisho Limbacher therefore delivered the vehicle right to our home. He even had Jake Gordon come and do the on-boarding training for the vehicle then. He was super knowledgable and gave some great hints for winter driving conditions.

Enzo at Murray BMW of Denver was and has always been very helpful! I bought my vehicle from somewhere else with an extended warranty and the warranty company didn't want to honor the warranty for a very expensive repair and Enzo spent hours on the phone explaining to them why hey had to. Eventually they listened.

Had to wait a long time because of renovations at dealership but got a great vehicle at a fair price

I just purchased my second BMW from Murray and was pleased, overall, with the ease of the transaction. Donna Holmgren was especially helpful in pointing out all of the vehicle's features.

Donna did an excellent job of explaining the many features of my new 535i. Very happy.

I had some mechanical problems with my BMW X6 and Melissa was very helpful throughout the whole process. She kept me inform during the whole process and made sure the car was fix before returning it back to me. I'll recommend Melissa to anyone going to Murray BMW of denver.

The team was knowledgeable, professional and the process was seamless and effortless.

If you haven't scheduled your Genius Bar appointment I highly recommend Brittany Green! Best hour spent getting to know my new BMW with the help of Brittany, a BMW Genius. She really knows what makes a BMW tick!

I brought my vehicle in for a suspected transmission issue that was covered under warranty. Roger Frank in the service department not only handled the repair in a timely manner, but he kept me informed every step of the way and even went out of his way to ensure that I was given a loaner vehicle when he realized that my repair would not be finished in time for a weekend trip to Aspen that I could not cancel. Roger has made me a Murray BMW customer for life and I will not hesitate to return for service or when I am in the market for another BMW!

Big thanks to Brittany Green for taking the time with me the day I purchased my new X5 to help me get to know the ins and outs of the vehicle. And more thanks for following up with me for a second opportunity to learn from her about all that I can do with my car. There's a lot going on with the new X5s and Brittany was a big help in making it easy to understand.

Service was great. Jake was very knowledgeable about the structure or the car to the electronics. Great selection of all cars I was looking at. Service team did good on the detail. At the time of my purchase the dealership was at its temporary location for construction. Things were tight and took a little more time, but they manage to get it done.

A few weekends ago I had my genius appointment with Donna, and couldn't be more pleased with her knowledge, time and consideration! She went above and beyond to ensure I understood everything my car was capable of and helped me to get everything setup for easy recall. I am so appreciate of this service and as a first time BMW owner, couldn't be more impressed. Thanks to the Murray BMW team!

Second X5 purchased from Murray in last 3 months. No hassle sales process and exceptional service. Dealership really appreciates our business. I would highly recommend Murray.

Best customer service ever. Enzo is especially professional and courteous. Wouldn't go anywhere else!

Was a great experience with customer needs always trumping everything else. Once they move into their new facility they should be able to take of customers even better.

We came 200 miles from Pueblo to buy a car. The dealership made our translation easy and smooth. The people at Murry BMW are great! We love our X5!

I have taken my auto to Murray Motors for years my only concern is the checking process I always schedule appointments for service Murray Motors should review the check in process it should not take 20-25 minutes.

The purchase was completed professionally and expeditiously. The price of the car was very fair in comparison to local and national cars of similar age condition and mileage. Client Advisor Seisho Limbacher was extremely knowledgeable, helpful, and accommodating. I would recommend Seisho and this dealership.

Not fair to include "Facilities" because a brand new facility is under construction, putting pressure on the existing one. However, the level of Customer Service (along with the ultimate repairs/maintenance) is outstanding! (Won't specify the Service Advisor because don't want her overwhelmed, but will state that the Service Manager, Barbara Marin, deserves enormous credit for what she is accomplishing under tremendous pressure.) If you are in the position to buy a BMW, or need yours serviced, you can't go wrong at Murray.

Always have had a good service experience at Murray BMW.

My husband and I purchased a car with Teddy Santoso. It was super easy and refreshing working with a sales guy who wasn't creepy and pushy. The car we purchased was a used car in incredible shape. They take great care of their inventory! We'd recommend this location to car buyers.

When Sonic took over Mark's dealership, I expected the worst and have been surprised to be treated to continued wonderful service.

Straight forward, no nonsense and very professional all the way through. Everything that you would hope for in a new car buying experience. My contact was Jerry Kramer.

Jarrod is an outstanding service advisor. Thank you.

Melissa Moore did a great job as my new service advisor. She is professional and her communication style is approachable and helpful.

Murray BMW is the best because of the people that work there. Taking my vehicle in for service is always a great experience because of Enzo Giron. He is always friendly, professional, has a great attitude, helpful and knowledgeably. I couldn't of asked for a better Service Advisor. He is always prompt with follow ups and making sure everything runs smoothly and efficiently. He is a pleasure to deal with and is the reason why I keep coming back to Murray. Thank you Enzo for being so Great!

Always feel valued as a customer. Service Manager took time to answer all my questions including those that had nothing to do with the recall.

Melissa, our service rep is outstanding. Give her a raise!

Just Bought a 2010 Jeep Grand Cherokee and I recommend this dealership to anyone! My Salesman was Teddy Santoso and he was a great help. He helped me through the whole process and was true to his word from the start. Recommend him to anyone who comes here to buy a car!

Fantastic experience, have been there multiple times for routine oil changes and such and it's always a great experience.

Good service experience. Service Rep super nice and helpful. They went the extra mile and washed the car. New facilities being built and will be a better experience when waiting for a car vs the cramped building they are in now. Quoted me a much lower price for a repair that I need to get done vs their competitor in Highlands Ranch.

It is always easy to schedule appointments with Murray -- My tire got a screw in it on a Friday and I had a 7:20 am appointment on Monday with a loaner car. The staff is phenomenal! I have brought my X3 in on numerous occasions without an appointment for low coolant, no washer fluid, a new license plate cover... etc. and they always are willing to help you. Murray is great!

The work was performed on time and was reasonably priced. The loaner was very much needed and appreciated. My car was not washed as expected so that was a disappointment and no reason was given.

Great customer service. Rep was terrific, great experience, would recommend to other people

Murray Motors is the reason why we have a BMW and will stay with BMW. We are taken care of in a most professional and caring way. Their service is Number One in every way!

Pleasant people. Comfortable place to wait. Nice to have coffee, donuts, water, etc.

Prices have come down dramatically! It's nice to have a one stop shop and quality service. Everyone there had some of the best customer service in any establishment I've been to. I will recommend them to everyone and I will be back. Thank you it really does matter! The only 4 score is I had to go home and clean all the glue off my rims.

Thank you for the consistent service and professional treatment.

Prompt Courteous Service-Anxious For New Facility To Open

Excellent service on my Convertible as usual. Can't wait until the new facility is built and in use!

My salesperson was very knowledgeable, informative and professional.

I live in Iowa & have a Daughter that lives out here. My first experience with Murray BMW was with my 1995 740IL. Fuel pump went out & they got me back on the road in 1 day!! Excellent Service! Then my 2nd experience with them was today. My 2010 750LI X Drive. It told me it was 1 qt low on oil & that all my tires were low. I took it to them & they had it taken care of in 5 min's! And didn't charge me anything!! Wow!! Love Murray BMW of Denver! Thinking when I'm ready to trade & upgrade, I'll be dealing with them!!

Excellent service! I will continue to lease my cars from Murray Motors!

I have brought my car to Murray for routine maintenance and have dealt with Javier Carrione. He is a class act. His customer service, knowledge and dedication are outstanding. He is an asset to Murray and the main reason why I will return to Murray in the future. Best customer service I have had in any industry for a long time.

After waiting for service work and some repairs, I've become another satisfied customer!

Our experience was great from the moment we walked in the door . Our sales guy "Will" was super nice and really knowledgeable. It was a pleasure working with "Vida" who made the paperwork and financing process efficient and painless. Everyone working in the dealership was so friendly and helpful. It was the best car buying experience i've ever had!

Great place to buy a car. Loved working with the crew there (Amin, Saisho and Geo), Donna the BWM Genius upped my learning curve greatly on the new car. Thanks everyone. Always happy to refer my friends your direction.

Pre-scheduled a maintenance check. All services provided were great.

Good job! Finished on time, washed car...will be back.

Had good experience and done very fast. Will helped a lot through out the process. Jake did a nice walk through for the basics.

Outstanding and professional service as one would expect from BMW. The same care and consideration that goes into their cars is evident in the service at Murray, and I know my vehicle is in great hands with them.

LOVE Murray BMW. This is the third vehicle I have purchased from them. Great service from Rodney Lamotte. Donna Holmgren is fabulous - I would have never figured out how to operate my new car without her assistance. The finance department was fabulous as well! I will continue to give my business to Murray BMW!

When I was ready to try the new X3, we went to Murray BMW of Denver and experienced over-the-top customer service from our initial contact through the closing of the deal. The staff at Murray BMW really want to make sure you are happy with every detail of the car and the transaction. We were very impressed with the amount of time they took to give us an orientation on the car, making sure we understood every feature. The "BMW Genius" is awesome! Two days after the purchase, we received an invitation to return in 2 weeks to have a follow up orientation in case we had more questions. Murray BMW will be our "go-to" dealership from now on!

Javier did a remarkable job very professional. He was asked to check the car for after-market warranty repairs. I got $2700 worth of work for my Bmw 328i 2008 for $430 and I got a new BMW as a loaner/

Service was fast and smooth. Customer service was excellent!

The employees was really helpful. Great Customer service.

We received great service from Amin and the team at Murray BMW in the purchase of our new X6M! All of our questions were answered in a timely fashion and Amin went above and beyond in making sure were happy with all parts of the purchasing process. Since we wanted to pickup the car quickly they were able to schedule us for follow up service and take care of all last minute items. Looking forward to many more years of great service!

I had an excellent service experience. The service was quick and everybody was very friendly.

This was our second time working with Arsen and he was fantastic. We specifically went to Murray this time around because of the positive experience we had with him purchasing our last vehicle. Taylor and Vida (financing) were also terrific and I would recommend this team to any friend or family member.

We leased a 2015 i3 and it was a pleasant and efficient experience overall, with only minor annoyances. We worked with a couple members of the sales team and they were all friendly and professional; finalizing the price and lease terms was easy and matched my expectations coming in; I felt most everyone made sure the experience was as convenient as possible, including helping to deliver the vehicle to our home 30 miles away, after hours. Things that could have been improved: First, the person who reviewed the i3 with us after the purchase didn't really know much about it and I found myself correcting him on some basics (e.g., what "mi/kWh" meant on the display), and the team's overall knowledge of electric vehicle specifics seemed lacking. This created a little bit of stress when the battery wasn't fully charged when we picked it up, and then wasn't charging as much as expected overnight. No one could tell me for sure whether the charge rate was normal (it wasn't), until the next day after a couple phone calls and doing some research. It turned out it just needed a simple change to the settings to allow maximum charge speed, and this is something that should have been covered in the vehicle review. Also, while we REALLY appreciated the assistance with vehicle delivery, I was under the impression that they were right behind me but then they didn't show up for another hour. It was late and I was waiting outside to let them in the gate. It was a frustrating way to end what had been such a positive experience, and the whole thing could have been avoided with just a phone call to let me know they had been delayed. Still, overall it was a good experience. We love the car and we would recommend Murray to friends and consider purchasing or leasing a vehicle from them in the future.

In today's world, customer service is one way a business can distinguish itself. The customer service at Murray BMW is outstanding. My service advisor, Shawna Richey-Thies, always goes above and beyond in providing outstanding customer service.

Likes the service rep, he was friendly, knowledgeable and quick!

I have always had great service here and the service advisors fair friendly and accurate.

Shauna is the best service person I have ever worked with!

Great Service. There is a need for better donuts.

The entire dealership care about their customers. I was very impressed about the facility and their staffs.

The usual superior service I have received since 1986. Bought present car here in 2000.

I had gotten my appointment date wrong and when I showed up 2 days late,, Murray BMW was quick to react even though they were over subscribed for loaners that day. I would highly recommend Murray BMW of Denver to anyone.

My Service Advisor Melissa Moore is always exceptional!

Great price, friendly, knowledgeable and courteous! Buying my first BMW was a dream. Couldn't have asked for more!

I needed diagnostics and repairs done in a short amount of time. Art and team came through and provided stellar service throughout!

Murray BMW of Denver did a wonderful job in both quality of work, customer service and professional manner in which they run their facility. I'll continue to use Murray and can't wait for the the new building to be completed.

Over time we have bought four cars from Murray BMW. They are very friendly and responsive. The service is great. Our salesman for all four cars has been Rod Lamont. He is super and the reson we keep going back.

We have had 4 cars from Murray BMW. The whole process and organization is great. Rod Lamonte is the best sales person we have ever worked with. The service is very attentive and everybody is very friendly. My dog Reggie loves to go there with me. He gets lots of attention.

Teddy listened to our comments about the vehicle we had selected from their inventory online. He offered an alternative vehicle that we hadn't considered which we eventually purchased. Everyone we dealt with at the dealership was very friendly and there was no pressure to purchase any other options or financing. Very good buying experience.

Had an engine light come on in my 2014 328d. They quickly got my vehicle in, working around my schedule since I'm 2 1/2 hrs away. They kept me updated on the status of the repairs daily. They gave me a wonderful loaner car, and allowed me to drive it 175 miles away to my residence and for all week. They worked with me on returning the loaner after the repair was complete, and allowed me to return it on a Saturday so I didn't have to take an extra day off. Murray BMW is great!

Geo was great to us on the sales side and Donna Holmgren was the best 'Genius' we could have asked for. I won't hesitate to recommend Murray.

This is the best rating I given you in 23 years. You have truly upgraded including team members.

Wonderful working with Aaron Trail; professional service, courteous attention, all one can ask for (except the eventual move into the new facility on Colorado Blvd.).

Javier did I great job explaining my maintenance needs and making sure everything was completed.

2013 535 was coming to the end of the lease and I ended up buying the car because of the ease of transition that Murray BMW provided.

Jessica Wagoner has been a very pleasant experience as a service advisor. Wish all were like her

Warm and friendly people who were very helpful and informative

Thank you all staffs......Gteat Job! I am satisfied with the service. Nice and clean facility.

I have been a loyal Murray BMW customer for 26 yrs. With all of the construction and the new ownership, I was expecting a decline in service and personal relations. If anything, it has improved. While waiting for my car to be brought around, 2 different people stopped to ask if they could help me and even checked to make sure everything was in fact done so I could complete the appointment.

I purchased my car here over a year ago. From car shopping, purchasing and all the way down to the maintenance, Murray BMW is top notch. They really put thought into customer needs, comfort, time and they really have a genuine appreciation of your business. Murray BMW has always been a "AAA" dealership in my opinion.

Shauna, my service representative, made the service process very comfortable by letting me know what was going on, what they would do and when my vehicle would be ready. She also walked me out to my loaner for the day, a new BMW X-1. I asked if I could come pick my car up over my lunch hour and she assured me that would be no problem. At about 11:15 I received a cheerful call from Shauna letting me know that my car was ready. When I went to pick it up, Shauna was a lunch, but I was greeted by the first person I saw and he walked me over to an office where I was introduced to another service representative who immediately walked me through what they did to my car, had me sign the (no cost) invoice for my oil change, new wiper blades, complete vehicle inspection and a great car wash. He said my car would be ready out front and I could wait out there or in the lounge. I walked out the door and someone was backing my car in so I could drive it right out. I have had my car in for service twice now and this is the way the process was handled both times!

I purchased my car here over a year ago. From car shopping, purchasing and all the way down to the maintenance, Murray BMW is top notch. They really put thought into customer needs, comfort, time and they really have a genuine appreciation of your business. Murray BMW has always been a "AAA" dealership in my opinion.

Punctual. Excellent service. Took less time than told.

I brought my car in for an oil change. I had received a phone call from Murray Motors to invite me in for service, and I happily agreed. The experience was a good one,

On every visit I feel like I'm seeing family. I am always well taken care of and feel treated with care, courtesy, and respect. I'm always happy to have my car taken care of by Shawna and her team.