Excellent service, friendly staff thank you for going the extra mile. Great communication via text and person to person. Never a problem and if there is, always fixed with a smile

Brandon was amazing and worked with our warranty to get our car fixed. We only work with Brandon!!

We recently purchased our vehicle there. Friendly sales staff and very helpful finance folks!

Very quick, was clear on what maintenance I need to be on the look out for in the near future…nice clean car was returned.

Finished my tire change and installed brake pads in a timeline fashion. Bmw roadside services was also excellent.

Work completed as promised. Thank you!

The service and communication provided by Clay was impeccable, especially compared to other service shops (for other vehicles) that I’ve recently had to deal with.

I always receive top notch service when I bring my vehicle in.

Oil change, filter, etc

I own a 2022 BMW X1… It shouldn’t be surprising that a first model year EV will have some challenges, recalls, and bugs to be worked out. I have been very impressed with John Wolf, the service manager’s penchant for customer service. I feel like he makes every effort to exceed my expectations!

My service advisor, Grayson, exceeded my expectations. He is the sole reason I use Downtown BMW for service. What an asset!

I scheduled my winter/summer tire swap. I was hoping to wait at the dealership for my car but was told it can take up to 4 hours for this service. My four star rating is not for the service I received from the representative - he was awesome. However, I find it unacceptable that a tire swap takes four hours. There is no reason that with proper scheduling this could be accomplished in under 2 hours and I could wait at the dealership. In all fairness this service department did offer a $25 Uber credit which helps offset the costs of travelling back and forth but I still find it unnecessary. Upon arrival it was suggested that I go ahead with my soon to be needed oil change which I agreed too since I wasn't going to be waiting for my car anyway. I dropped my car off at 9 and it was not ready until 15:30 (3:30 pm). Personally, I find that an extremely long time to perform those services. BMW Denver please work on your scheduling processes!

Grant was ,and always is , an outstanding and excellent service rep Peter Kellogg

My first and definitely not last BMW purchase. Definitely one of the best experiences I’ve had so far. I bought a car and Jack was help every step of the way. Couldn’t be happier with my experience.

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Very efficient service. Factory recall item.

Always professional, welcoming and hospitable... I don't think I'll drive another manufacturer vehicle, BMW for life!

Very nice experience. Pleasant atmosphere. Pretty busy checking in, first thing in the morning, but not too bad. Overall great.

Easy to set appt. Patient team processing a gajillion people waiting. Car ready when promised at price promised.

The advisors are extremely helpful, my car was not only fixed, but fixed fast. Connor is a legend!

Brandon Fanning in service went above and beyond. Very fair, honest and professional.

Brendan was very professional, he answered my questions. My car was finished before the time he quoted. I was also able to get a loaner, thank you Dan. Whole experience was fantastic. Thank you.

I purchased my BMW in February & the check engine light came on the next day. They quoted me all the things the dealership didn’t do & needed fixing. Greyson was my tech twice in a row along with my mechanic Aaron. Bothe went above & beyond to make getting my car repaired & in perfect condition again.

BMW Downtown Denver is an awesome place to go for servicing your vehicle! The staff was amazing and Conor, he really helped me out!! He was knowledgeable and very professional! They ROCKED it!!

Our service coordinator was Brandon and he was excellent at keeping us informed.

Great service

Brandon always takes care of me and my veh I’m Thanks to Ed, Brandon, and the Team!

Awesome Team of professionals! Everything went smooth and we had a fun experience buying our new car!

Fantastic customer service! Quick, efficient and listened to my questions. Highly recommend!

Perfect service

Went for a tire change due to a bubble after hitting a pothole. Bought a tire wheel protection package when I bought the car two weeks ago at a different dealer. Worked with Brandon. They did everything they could for me even though they knew I wasn’t paying for the tire and labor. There was an issue with the tire package and the dealer I had bought the car from a short time forcing me to leave my car there for 2 days. But Brandon worked with the protection company to get everything sorted as fast as he could and got me an Uber when the company told me it wouldn’t be ready to file a claim immediately. Brandon worked with me and kept me updated via text the entire time. Will definitely come back for my car needs.

Sometime they offer great pricing and other times they seem expensive. But they always seem to help when I need them and for that I am thankful.

I was driving a couple of miles from BMW of Denver when my car started running rough and the Service Engine light came on. So I headed to their shop. They immediately ran a diagnostic and determined the problem. Parts had to be ordered in, but I had the car back in a couple of days. The car is running great again.

Ordered from Germany and received a new BMW X1for my daughter’s 16th birthday. Great experience for her! All that matters….

Great service at a price compatible with other repair shops and you get a loaner to drive while your car is in the shop.

Very pleasant, polite and efficient staff- very good maintenance and body work

I was treated with respect. My tech listened to my concerns and questions. I was just a little disappointed when I didn't get my complementary car wash and vacuum with my service.

Palmer was great

Amazing service.

Had a bad experience with the nearest BMW dealer by me so I go the extra distance to BMW of Downtown Denver. They are courteous,professional and leave me feeling confident about trusting them for repairs or services.

I'm relieved to have Downtown BMW as my partner on life's path. They are more than a dealership , they are my support team to ensure I can keep moving with life responsibilities. In particular, Brandon (service technician) is a super hero.

I love it

It was excellent! We were thrilled that we were able to schedule an online appointment to replace breaks. They were fast-had our car back to us by lunch time the following day! and it was washed and vacuumed!! We love picking up our car squeaky clean and this is one of the many reasons we like having our BMW serviced at BMW downtown.

Easy to set up service appointment and quick time to update, no delays

The service team always is professional and prompt with communication and setup of our appointments for our vehicles. Timely turnaround to source parts and get us back on the road quickly.

Very in depth, transparent, and friendly!

Everyone was polite courteous and professional. So far so good as to all the problems being fixed. Electrical problems are the worst. I'll keep you informed.

Purchased a brand new X4 and took it in for window tint and clear bra. Awesome experience. Could not be happier with this dealership. Both sales and service exceeded my expectations!

My service is always amazing when I have Grayson as my representative!

Phil was great and helped me navigate and understand the problems with my vehicle. Dasha was very helpful as well in explaining some of the tech in my car. Overall smooth and great experience.

Service recall item. Great customer service. Great communication.

I recently bought my first car here and had a great experience. The salesman that helped me was named Anthony and he was super helpful and communicated back really quickly with information, so over all I would recommend this dealership.

BMW Denver replaced my vehicles struts and then did an alignment. Phil Graham in the Service Department is excellent to work with!

Quick and easy with good customer care

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Rod, Amir and Kourosh were all fantastic! Rod went above and beyond to help us through the entire process. Amir and Kourosh made the paperwork process seamless. We highly recommend these gentlemen and will be recommending BMW of Denver Downtown to all of our friends. Thank you!!

Excellent service and great turn around. Brandon was amazing, professional, efficient and even battled with the warranty company to make sure they paid for what they should. Highly recommend

Excellent service

We can’t say enough about the great service we received! We are from out of town and stopped by the Service Department late on Thursday afternoon without an appointment. Our X5 was due for an oil change and Jorge (sp?) told us to drive right in. He directed us to Grayson, who said it would take up to 90 minutes. The service work was done AND the car washed within 40-45 minutes. Both men treated us like kings. Thank you for the EXCELLENT service!

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Great repair service from A-Z! Everyone was friendly, helpful, and knowledgeable.

Felt like a VIP buying a car from BMW of Denver DownTown Great customer service, and i got an amazing deal for my trade in value and new vehicle price

I purchased a 2019 BMW X-5 and had great service top to bottom!

Exceptional service from start to finish. Sam Nejad and team were great.

Phil and shop foreman Dave handled all matters with excellence. Communication was thorough and I greatly appreciate the transparency and knowledge shared.

I had great experience at BMW service center.

Everything was great! Happy with the service.

Quick and professional service. Great attitude by everyone!!

I took my 2013 X1 in for an oil change. Grant was my representative. Now there’s customer service and then there is Grant’s level of customer service. This man is on top of his game and a huge asset to his company. Not only was the visit quick and thorough I received updates the whole time I was waiting. Grant went above and beyond getting my oil change done efficiently and effortlessly. He is truly a model employee. Thank you BMW of Denver and thank you Grant for helping me and my vehicle out!

I did pre-purchase inspections on three vehicles on multiple visits in March. On average, inspections took 2 hours , fixed recalls, and Devin was prompt in communicating the vehicle/report was ready. I explained my expectations for a used car and for each one, Devin Vialpando took the time to share his insight with me. He gave me good advice and steered me away from lemons until I found a trustworthy vehicle. I would continue bringing my car to his bay in the future because it's obvious he cares for a positive outcome and treats me like family by offering alternative solutions. Perfect 10/10 service.

My sales person introduced me to the service center representative. He was able to get me in right away, as I thought I had a coolant leak. The mechanic did a thorough inspection and he confirmed that there was no leak. I felt so relieved. Everyone was so courteous, honest and very professional. I am thrilled and so trust BMW of Denver Downtown Service center! Jodi H

Took my 86 5 series in for service, even though they weren’t able to help me with my vehicles needs, Conor my service rep went above and beyond to help me get my car squared away. Literally every tech there was absolutely brilliant and kind

This was my first visit to BMW of Denver and I kinda had low expectations as we just moved to Colorado and my last dealer was fantastic. I was blown away. I worked with Clay, the Service Advisor. Great communication, great place to work while they provided maintenance. Big thanks to Clay and BMW of Denver!

Rod and Amin made my first BMW purchase a great experience.

BMW of Denver Downtown gives a new meaning to the word "Class". During a time when many businesses are understaffed and employees don't seem to care ... this dealership breaks the mold! They are courteous, efficient and thorough in everything they do. Their service department is a credit to the dealer and reason alone to own a BMW!

The service was very professional and friendly. They were able to complete the job on the same day. I would recommend them.

Kyle was amazing and did a great job with my oil Change as well as my service inspection. He was also very polite and answered all the questions that I asked him about my vehicle. Including estimates for things that need to be repaired.

One of the best dealer in Denver Colorado, they have best price for oil change, it’s cheaper than other special bmw services, that offer Uber credit even with oil change worth 50$ round trip

Connor was great!! Samantha down on customer service was also awesome reminding me of my recalls!!

I pulled into the service shop without an appointment due to a low tire pressure warning. Clay was the service advisor and was very helpful and attentive to my needs. He worked with me on the tire warranty and while I was there, he had the team perform a scheduled oil change and vehicle check. Ask for Clay when you need service.

I have been taking my car here for maintenance but this time was for an engine problem with the drivetrain malfunction. Super stressful experience trying to get this fix and figure out what was going on. Every time we thought the problem was fixed the warning would come back up so I had to take the car back to the shop 3 times. All I have to say is that I worked directly with Grant DeVries and he was just super helpful. The 5 starts are for him, he communicated with me at all times since day one, he made things easy to understand and stayed on top of everything, most importantly he made sure the problem was fixed! He definitely provided us with excelente customer service. Thank you Grant!!

Satisfied

I called for service and had an appointment within 48 hours. My car was repaired on schedule as stated. Shoutout to my service advisor Brandon F. for always taking care of me.

I had the chance to work with Philip Graham as my advisor. He was polite and honest. I highly recommend this location and Phil.

All I can say is that I receive AMAZING Service every time I've visited BMW of Denver Downtown Service Center. My Service Advisor (Phillip) and the Service Tech took the time to diagnose my issues and provided outstanding communication along with Top Notch service to include above timely repair. Thanks for taking such great care of me and my car! And, Thanks for taking such great care of my service needs! I have no other words but Amazing and Outstanding!

Brandon Borja is the absolute best! Kind, friendly, knowledgeable and efficient - what else can one ask for? Brandon is honestly one of the main reasons I return here to service my car.

There was a minor issue with a special offer. The manager addressed it greatly. The service was impeccable. Literally, could not ask for more.

Fast/Friendly service, Great commutation,

Easy to work with professionals!!!

Excellent experience. Completed on time and correctly. Knowledgeable and helpful service advisor .

Communication was great and we found the car we wanted!

Purchased a new vehicle.

My service advisor name is "Grant" ad BMW Denver Downtown. I have always had the best experience here. Grant is the best service advisor this dealer shop has ever had since 2009 that I have been their customer. I have not been anywhere else as Grant has always taken care of me to the best of our satisfaction.

Nice people all around, help

BMW of DTD is always friendly, super cool and never tries to oversell you, on anything. My wife and I have taken our BMWs there since moving to Denver and it's always been a great experience.

Great 5-Star service!

Very easy to schedule an appointment. Was told it should take 2 hours and it was actually done in 1.5 hours. Unheard of for a service shop. Underpromise and OVER-Deliver. Will definitely be back.

I brought my 2012 X6 35i in because of a coolant leak. Because of the severity of the issue, I was happy to get a next day appointment . I specifically requested Brandon Borja as my service advisor . He is always professional and provides me with a detailed explanation of the repairs needed and also what maintenance is due according to the mileage on my vehicle, which is appreciated. With this coolant leak issue, the coolant tank had a crack.A video of the technicians analysis was provided via email. Mr. Borja provided me with the estimated costs for the repairs and labor. He advised me that it would be ready this same day, and telephonically called me when it was ready for pickup. Very happy with the service, and Mr Borjas professionalism.

Anthony Salazar helped us purchase our second BMW from him in the last 10 months. The service he provides is amazing and what keeps us coming back even when another BMW dealership is closer to where we live. Couldn’t be happier with the experience.

Bought a vehicle

Great experience at BMW Denver - Clay Geistweidt is always knowledgeable and friendly and takes care of me! Great experience every time.

I had a good experience here for service (I also bought my car here but I have a different, less favorable opinion on that experience). I went in for an oil change and to have an issue with my blinker looked at. They got my car in right as scheduled and it took the 2 hours they estimated. I knew about the “deal” for $225 for three years of oil changes and opted for that. They also told me I needed my cabin filter replaced, I was quoted $140 initially but at checkout was told it was actually only $58… I was surprised bc that’s the first time it’s ever LESS then the quote lol but to be fair, $140 sounded like a rip off. They figured out the blinker issue but I decided to hold off on that until it goes out. Absolutely no pressure from them and they didn’t recommend any other random things. My X4 is well taken care of and they confirmed that. However being a woman in my 20’s I have come to expect a pushy fear inducing experience whenever I take my cars in. I appreciate that they do a check on all fluids and they washed my car (inside and out). It had just snowed so they saved me $20 on a car wash. Nice service team and even though it’s about a 30 minute drive away and some service is a little more pricey, it’s worth it to know my BMW is taken care of correctly.

Went in to get my brakes done. Connor M. was a great help and a nice guy. Overall good experience. Thanks Connor!

Very good. The only negative aspect was that my invoice stated my car was washed, which is traditional, but it wasn't.

Fabulous experience, I am very happy once again with my purchase. Just like the last time I purchased a car years ago at BMW Denver. Was in for totally other reasons, asked about a specific vehicle I really desired. Found they just took in the perfect fit trade in with more options than I even thpught about. I was offeredd a great deal I couldn't refuse! Once again, I couldn't be happier with my purchase from BMW of Denver.

They always do a great job. Best service I've seen from a car dealership

I took my new X5 in to have the windows tinted and have a clear bra installed. Everyone in the service department was both professional and friendly. They did an outstanding job installing the clear bra and window tinting. In addition the care was washed and was completed at the exact time they promised. I strongly recommend using this dealership to service your BMW.

I blew a tire on the road and had BMW roadside assistant take the vehicle into BMW of Downtown Denver after hours. They replaced the tire and had me back on the road by 10 a.m. Great service! Thank you

The team at BMW of Denver Downtown truly went above and beyond in their service and their effort to find the right car for us and to make us comfortable with our car purchase. Especially Matt and Heath delivered outstanding service and took time to listen to our needs and acted accordingly! Can strongly recommend to use BMW of Denver Downtown if you are looking to buy your next car.

It's a great place and i love to be here for my any BMW car maintenance . I recommend everyone and people are very friendly and helpful.

As always, the team at BMW Downtown Denver did an AMAZING job. Grant DeVries is always ready to assist with anything I need and always follows up with me after I come in to make sure everything worked out. I highly recommend you take your car there if you're looking for 5 start service.

Philip very good customer service nice doing business with him

Bought a 2023 BMW X3 M40. Highly recommend working with Dave Williams at BMW Denver.

Working with Grayson Hovey made it painless and was like hitting the easy button.

I took the car in for a recall repair and the check in process was very smooth with very polite staff despite being pretty busy, you just drive into the garage, get out of your car, check in and be on your way, the whole process was less than 10 minutes. I got a very professional free inspection from a very well spoken mechanic who correctly identified my tires needing replaced and recommended an alignment, which I denied. The link to the inspection was provided to me via text with a professional video showing the issue with explanation. They had my vehicle ready for me the same day and I was off within 10 minutes of arriving to pick my vehicle up. As a general rule, I do my own mechanic work, but if I was to use a service, I would highly recommend BMW of downtown Denver.

I had such a great experience with BMW service. I had an unexpected issue with my car and they got me right in, alleviated my concerns quickly, did the work and got it back to me same day. Truly an example of exceptional service this time around. Thank you!

They did a great job. On time, good price, and friendly.

Thank you Anthony. Great experience. Beautiful car.

New purchase.

Friendly and knowledgeable. That’s Clay, who always gets service done promptly.

Excellent service.

Connor was helpful and very nice and approachable. I got my car done quicker than expected and even tho they couldnt give the car wash themselves they gave me a card to go next door so that i didnt miss out on that. This place is far from where i live but its worth the drive for me. They make the whole experience fast and easy.

I have been having the same issue for months with the driver seat making a clicking sound and motion while driving. Connor acknowledged the problem without being able to replicate it directly as my wife experienced it primarily. He resolved the issue for my wife and for the first time since we bought our X7 she is happy to drive it and would consider buying another BMW in the future. Thanks to Connor

Great customer service

Excellent service. I was given a quote for the service to be performed which was very reasonable and the final charge was exactly as quoted. Pleasant and professional service writer that reflects well on the dealership where I already had a good buying experience.

Great service!

Brandon in service was great. Very knowledgeable and accommodating.

Very quick professional check in and service on my vehicle

Huge shoutout to Heath, Connor and Kourush for their excellent service!! Purchased a 2023 M3CS from Texas and they made the whole process seamless and super easy. I had a very tight schedule and in less than 24hrs vehicle had been verified, sent pics to assure it was what I was looking for and had all credit and documents ready for pickup. Would do it all over again without a doubt and already referred them to my friends and family. Thank You!

Great service from all the team! Heath from the online team was quick to respond and provided all info required to make the decision. Connor went over all basics and started process to make the transaction as smooth and fast as possible being that I was traveling from out of state with a very tight schedule. Once I got there he took time to set up my new vehicle and explain all the features available. Kourush from finance had everything ready to sign once I got to the dealership and went over warranties and payment options. Kourush made whole process very straightforward and direct which I value when doing any kind of business. Will DEFINITELY be making business with BMW of Denver Downtown again and already talked to my friends and family about why I drove 10hrs having 6 bmw dealerships at a shorter distance and why I will drive again when time comes.

BMW of Denver Downtown did an excellent job with my vehicles. I own two BMWs. I will not allow anyone other than this dealership work on my vehicles. This is customer services at its best!

BMW recall repair

The service person Palmer was very nice. I was happy with the work that was done. Great service!!

Excellent service!

I've been a customer of this dealership for years. From service to buying a car from them, it's always been a painless experience that's always been good from start to finish. Clay the Service Advisor was extremely knowledgeable and got my X5M in tip top shape. I highly recommend Clay and this dealership for your needs. I'll be a customer for life!

Arsen Azat was phenomenal and is 90% of the reason I bought a car! He was patient, knowledgable, kind and exceptionally helpful. I was also incrediby impressed with Amin Popalzai. He was also patient, kind and helpful. Both Amin and Arsen are incredible people with exceptional values. I felt like I was working with friends/family and they made me question why I hadn't purchased from your dealership previously. Both Amin and Arsen are the kind of people I would want to work with again. I have never been this impressed with the treatment I received at a dealership - thank you!

Excellent service, Excellent results!!

We leased a vehicle through BMW of Downtown Denver and were met with the best customer service we've seen at any BMW dealership nationwide, from Sales on through Finance. A+!

Sam took time to explain all the options available and made the acquisition process seemless. Dasha explained the vehicle functionalities so well I got it all in my head. Thanks for the experience.

Excellent service

It was a great service by far! Starting with Kyle at the service desk he makes you feel you are home not just dealership he is very nice and very friendly ending with Anthony the mechanic who fixed my car he is so professional and knowledgeable knowing exactly what to do in a very short time, I highly recommend this place especially those 2 gentlemen for all bmw drivers!.

Connor and the entire team at BMW of Downtown are courteous and efficient.

My visit was great, my service was done in a timely manner, my service advisor "conner" was very professional and courteous. The facility is accommodating and friendly

Great

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All positive and done as promised and on time. I have been dealing with Devin and he has been patient and straightforward.

Great experience working with Connor Hanlon - from build, to order to delivery. Top notch all the way. Thank you!

My technical advisor, Grant was really professional and answered all my questions. Thank you Grant and thank you guys all for everything !

Did a great job replacing my tire for me quickly without an appointment

Great people to work with and they listened to my request. Car was ready earlier than I expected.

I had a flat tire after hitting a huge pothole on my way home from work last Friday. BMW roadside assistance called me right away, arranged for a tow truck and paid for an uber to get me home. By 9am Saturday morning the dealership already had an estimate for the cost of the repairs, and by 1pm the car was repaired and ready for pick up.

Always come to this specific dealership. There always very respectful and have great customer service. Keep me updated on my car and explain what specifically I need done. Grant is the guy to talk too he always keeps it professional. I won’t take my car anywhere else besides here.

It is relatively easy to schedule an appointment for drop off. However, expect a longer wait period if you want a loaner vehicle. The service was above average. They meet you at your vehicle and have you wait in their nicely appointed waiting lounge. Then they'll come get you when they're ready, (No standing in line) The gentleman who helped me reviewed/clarified the issues I was experiencing. Provided an anticipated duration for the estimate/approval of work. Sent me off with a text message providing his contact information and even sent an Uber link to my phone. Early the next day. I received a link to a video from the actual service technician explaining what he saw and provided the estimates for the work request and some optional services as well. I simply checked the box to accept or decline each item listed. It was the same day that I received notification that the requested services were completed and their hours of operation. This was my first service outside of my warranty, and it went a long way towards encouraging me to continue using the dealer; with the understanding that they tend to be somewhat more expensive.

great service i usually go to schomp BMW and there service is terrible this was a great experience...thank you

Great experience. Appointment starts on time and generally done well within the stated window. Experienced, welcoming. Overall a great experience.

Conner did a fantastic job showing me all of the features on my certified BMW. He made sure that I had everything I needed through the whole buying process. As a former Internet Sales Manager I really took notice of how well Conner communicated, his professionalism, and core vehicle knowledge. Smooth purchasing process and timely yet thorough delivery. Nicely done!

Superior!

Connor was my service rep and he did a great job explaining what was wrong with my bmw. He didn't pressure me into buying unecessary service. He broke down what was going to happen and how the prices all worked out. Really great customer service. Hopefully I don't need to go back but if I do, I'll be sure to reach out to him and his team

Not pushy, straight forward and to the point I would purchase from here again !!! Sam Nejad Was great at communicating with me prior to my purchase and after my purchase.

Recall

I've shopped at other BMW dealers in Colorado and other states but none take care of me to my satisfaction than BMW of Denver Downtown!

Brandon Borja always delivers top notch customer service!

Always amazing!! Always feels like I’m given the honest truth and respect

Excellent, highly skilled service

New snow tires were in stock and put on very quickly! Service and tires were great.

I cannot be more satisfied with our recent experience at BMW downtown Denver. Their customer service was incredible! They helped me tow my car, get an uber and placed me in a loaner car while fixing my car and doing maintenance. They went above and beyond in every way to make sure our family was able to safely and happily return to our normal activities this holiday season. What could have been a stressful and awful situation to be in during the new year turned out to be a blessing and we would love to shout out to the whole team at BMW but especially Phil & Evan. We are so grateful for you all and look forward to our continued relationship with BMW Downtown Denver.

Excellent service from start to finish. Worked closely with a very knowledgeable service representative Philip. Good communication during all aspects of maintenance and pricing of parts. Philip clearly explained issues that my BMW 328xi would require to drive and be on the road with confidence. The calls I made to the Dealership were also handled with remarkable professionalism. I would go back without hesitation for any further maintenance work or parts. My car is running great!!!

Pro: Service was performed with great care and my car was done ahead of schedule!! Con: I expected a car wash but it wasn’t done.

Bought a car from Dave W at BMW of Denver Downtown...Dave is the best car salesman I have ever worked with. Dave took care of me when I ordered the car and kept me tuned in during the process...and after the purchase he is still making sure I have no questions or concerns. If you are looking for a BMW go see Dave as he will make the car buying experience a good one...

The service director is very customer oriented and knows how to pair his staff with the customers needs. Super happy with the service.

Nice service tech Grant

REPLACEMENT THE VALVE COVER

Devin was excellent to work with - great communication!

Much better experience than at Lexus )

Great customer service, from the first step up!!! Our advisor BRANDON BORJA IS AN OUTSTANDING CUSTOMER SERVICE PROVIDER!!

Brandon was awesome at helping me out with the issues on my car. Very accommodating letting me bring in my car a day later than scheduled. Thank you bmw of downtown and thank you Brandon.

Quick and responsive, no issues to share.

Justin Green was amazing to deal with. I was an out of state buyer and he was super responsive and went above and beyond by sending me tonnes of pictures and videos of the car and answered all my questions. He was respectful and courteous and my experience was significantly better than other BMW dealers that i was dealing with in my home state.

Our sales person did a great job of demoing the car and worked with F&I to put together a very good deal. The F&I Manager put together a very agreeable warranty and payment package.

Arsen is a great friend and sales guy!! I will buy more more cars from you guys for sure always great to do business with you thank you so much.

Matt was outstanding. Working with him was pleasant experience and he definitely raised the bar with his salesmanship. He isn?t the typical pushy car dealer trying to please the customer. He was honest with his feedback and thoughts. I was in and out within two hours.

Excellent customer service. Jack Reitz is unbelievably honest and professional, highly recommend him.

Couldn't be happier with BMW of Denver. Been going there for years for new cars, service and the usual. Great customer support, nice location and full amenities if you need to come in a work a little while your car is being service.

Great service! Would buy another car from this dealer!

I just had some warranty work performed on my 2022 X7. My service advisor was Mr. Vialpando, and I might add, he was super professional, had a great attitude, and accommodating he put Denver BMW in a positive light! Outstanding warranty work, car drives much, much better! However, when I picked up my car this morning, the rear was covered in many water spots. Mr. Vialpando worked diligently and is to be commended for his effort to resolve the water spot issues. The service staff removed most of the water spots, and the remaining spots I will take care of. May I suggest that someone look into repairing the sprinkler system over-spray issues to help avoid similar problems in the future? Overall, great service department! Regards, Joe Walsh

Very good professional And I will come back and buy another car

Once again a great experience from Matthew & Amin. Makes buying a vehicle easy. BMW of Denver has always treated me right, 4th car in 6 years and will always return in the future.

2nd time working w/ Connor to buy a new x3. He’s awesome! 10/10! 👏

BMW of Denver Downtown was professional and a pleasure to work with. Anthony Salazar my salesman made purchase seamless. Being 1100 miles outside of Denver when I arrived the pick up the everything was good to go.

Excellent service from start to finish

The employee that help me to buy my car was very helpful

That was one of the fastest purchases in my life! I did not hesitate at all! I knew that coming to BMW it means - class, standard and name!

Best sales experience I have ever had. Matt Heylmun is hands down the best salesman I have ever worked with during any car purchase I have ever made. He is extremely honest and any BMW dealership should be proud to have him on their sales team. Kourosh, was a pleasure to work with and helped us through all the paperwork with our purchase. We had some difficulties come up and Matt & Kourosh stepped up and found a solution to get it done. Thanks again for the best car buying experience I have ever had.

I made an appointment on Thursday morning to come see a car on Friday morning. Anthony called me a few hours later letting me know that someone else had booked an appointment to see it before mine. I knew I wanted the car, so I was really happy to be able to put a deposit down to hold it. Can?t thank you enough for doing that! Came in this morning, car is fantastic and I drove away before noon, a happy owner. Thanks to Anthony & also Amin. They were both fantastic to work with. Couldn?t be happier with the whole experience!

I bought an X5M Competition from a different dealer in another state and upon delivery the vehicle wouldn't start. BMW of downtown took the time to resolve the issue over several hours even though I didn't purchase the vehicle from them. I want to give a special thanks to Jonathan Wolf, the service foreman who made sure the problem got resolved.

Connor was very helpful in answering my questions and explained the many differences throughout the process of building our new X7. Can?t wait until we receive it!

We found a used vehicle online, from the minute we contacted BMW of Denver Downtown, Justin Green was very helpful. We traveled from Memphis, Tn and were greeted by Justin. The entire process was smooth and non stressful. Any question we had was answered and we left for Memphis in our new (used) vehicle. Would recommend BMW of Denver Downtown highly ! Thanks Justin !

Justin was so helpful and proactive with getting me all set with the purchase of my new car. Even got me a new battery installed right away after we realized the one in the car was going bad. Loved the experience and was highly impressed. Thank you!

Bought a used Hyundai SUV. Not even a BMW and they had the best price in town. Great sales service from Justin. Great service service from Connor. I’ve needed a few little things since the purchase and they’ve been right on top of it. Highly recommend even if you’re not looking for a BMW and like me you just want an affordable quality used car.

Five years ago I purchased a used 535xi series BMW with 100,000 miles from a different dealership, and sank a fortune into repairs. After taking it to two separate mechanics to get a price to replace a simple coolant return line to one of the turbos, I finally caved and took my car into BMW of Denver Downtown, expecting the worst. Upon arrival, I was greeted by an incredibly friendly service agent, Palmer, who was upfront and honest about the situation of my car. I mentioned how frustrated I was with the repair being a problem most mechanics didn't want to approach, and told him I was looking for diagnostics and a full overview of the current situation of my car. The next day, as promised, Palmer contacted me and gave me the cold hard facts that my car was as expected, in need of a few expensive and labor intensive repairs, but suggested I speak to Jack Reitz, who would appraise my car, and help me figure out the next steps. Jack promptly called me later that afternoon and helped me navigate/decide whether or not I wanted to sink more money into my beloved BMW; lease or buy a new or used car. Little did Jack know that he would become my new best friend over the next few weeks as he helped me and my husband navigate our options...Jack's knowledge regarding not only BMWs, but also every other used car I asked him to test drive with me, as well as his patience was unsurpassed. Any other human would have been overly frustrated at our ever changing criteria and hunt for the unicorn of cars, but Jack persisted with a smile and positive attitude and I can't thank him enough. He was upfront, honest, knowledgeable, friendly, pleasant, incredibly helpful and he truly went above and beyond to help us decide what car was the best fit for our family with two littles and a few pups for our avid outdoor lifestyle. BMW, you have a truly amazing representative in Jack Reitz. Thank you Jack!

Five years ago I purchased a used 535xi series BMW with 100,000 miles from a different dealership, and sank a fortune into repairs. After taking it to two separate mechanics to get a price to replace a simple coolant return line to one of the turbos, I finally caved and took my car into BMW of Denver Downtown, expecting the worst. Upon arrival, I was greeted by an incredibly friendly service agent, Palmer, who was upfront and honest about the situation of my car. I mentioned how frustrated I was with the repair being a problem most mechanics didn't want to approach, and told him I was looking for diagnostics and a full overview of the current situation of my car. The next day, as promised, Palmer contacted me and gave me the cold hard facts that my car was as expected, in need of a few expensive and labor intensive repairs, but suggested I speak to Jack Reitz, who would appraise my car, and help me figure out the next steps. Jack promptly called me later that afternoon and helped me navigate/decide whether or not I wanted to sink more money into my beloved BMW; lease or buy a new or used car. Little did Jack know that he would become my new best friend over the next few weeks as he helped me and my husband navigate our options...Jack's knowledge regarding not only BMWs, but also every other used car I asked him to test drive with me, as well as his patience was unsurpassed. Any other human would have been overly frustrated at our ever changing criteria and hunt for the unicorn of cars, but Jack persisted with a smile and positive attitude and I can't thank him enough. He was upfront, honest, knowledgeable, friendly, pleasant, incredibly helpful and he truly went above and beyond to help us decide what car was the best fit for our family with two littles and a few pups for our avid outdoor lifestyle. BMW, you have a truly amazing representative in Jack Reitz. Thank you Jack!

Jorge Martinez was excellent. Thanks for taking such good care of me today!

Sales staff was extremely knowledgeable helpful and courteous. Finance did everything that they could to get us the best rate and payment possible. Highly recommend to all if you live in the Denver area

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Great place To have your car serviced great customer service as well

Great experience. Made everything easy for me. Kourosh providing me the best service I?ve ever had purchasing a car.

Purchased a car from a thousand miles away (New Orleans) and the process was extremely smooth. Connor and the dealership were very helpful every step of the way, cant recommend them highly enough!

A very pleasant experience. In spite of the fact that I wasn't in the market for a Beemer that listed for 5 times what I paid for my first house. ( My first house cost me the princely sum of $23000.00 ) I was treated with a friendly respect other dealerships could do well to emulate. I got the car I wanted with no fuss and no hassle and got a fair price for my trade. You can rest assured that the world will hear good things from me about BMW of Downtown Denver.

BMW of Denver Downtown provided my wife and me with a first-rate experience throughout our purchase process. Ryan Breda was great to work with and we would highly recommend him to others. He was knowledgeable about the vehicles, accommodating of our requests, and super responsive.

Rodney LaMotte was great as always! The facilities are beautiful! We got exactly what we wanted.

I submitted a "Request to Test Drive" online and was contacted the next day by the eSales Agent, Davor Vucic, who did a great job of providing me with all the necessary info for the car I was interested in, and helping me get my test drive scheduled. Huge thanks to Arsen Azatyan who showed me the car, gave honest feedback, and thoroughly showed me all the cars features during the test drive. He was super patient throughout the process and made sure that all my questions were answered and made sure the whole process would go as smoothly as possible. Lastly, I met with finance, and big thanks to Majed. He gave clear descriptions on the warranty and financing options, and which combinations best fit my car and financial needs. Overall great experience, especially since it was my first time buying a car. I definitely recommend giving them a visit if you are interested in buying a BMW.

Great Sales Associate--all around helpful process.

Awesome experience!! David took absolute great care of us and got my girlfriend her dream car!! Thank you so much!

Dimitri and the team there were an absolute pleasure to work with. Knowledgeable, fast and very fair on both the trade and the purchase and none of the games you see with other dealerships. It’s the reason this was the 6th vehicle my family has purchased through these guys and the reason I will be back. Absolutely in love with our new 2021 X6 M50i

We walked in and drove out new x5 hybrid in 2 hours. Thanks to Kurosh in sale and Dennis in finance we got a great interest rate as well, thank you both.

top notch facilities all at the top tier of BMW's image requirements and very comfortable. Substantial amount of BMW Master Technicians

I had looked for months for the car I wanted and I had been disappointed with the poor customer service I received at other dealerships. I went to BMW of Denver Downtown and had an excellent car buying experience from Kourosh Noori. He made it exciting to buy a car! He even called me a couple days after to make sure I was happy.

Ash was amazing highly recommend him to anyone looking for a new car !

Bought a used car here. Arsen was extremely helpful and knowledgeable. Even during the Covid situation the experience was enjoyable. Would be happy to buy here again.

Amazing experience. Kourosh was the best!! Highly recommend working with him if you?re wanting to buy a BMW and want the best customer service.

prices are awesome, no pushy salesman and an very good service department ! I think customer will be pleasantly surprised at the family atmosphere.

Great service and welcoming personnel. Jeff is a very helpful salesperson. He was thorough in the sales process and now I owned a BMW!

We had a great experience buying a used car. Kourash Noori was a helpful and pleasant sales person and made it so easy!

I had a very pleasant experience at BMW downtown, I worked with Stuart and would certainly recommend them in the future

I met with seisho to inquire about a new bmw i3. Couldnt believe how personal and knowledgeable he was. I then met with his manager who also was very nice. I forgot his name. They combined, work a deal that was substantially better than every other dealer in the denver area. I only spent a total of 2 hours. Wow! What a great place. And very respectful of your time. Thank you seisho and bmw of denver!

They provided great customer service. The process was easy and they really knew what they were talking about. I Will be back again in the future to purchase another vehicle from them!

This is my fourth X3 and they just keep getting better each time I have leased a new vehicle. The dealership recognized my loyalty in the the negotiation of price and I have the vehicle with accessories just as I wanted. It was an excellent transaction. Thank you Andrew Stack and Ed Freehart

We had an amazing experience with BMW of Denver Downtown. My wife’s lease was ending and the minute we walked in, we were greeted by Brent Turner who was a great resource and helped us through the process. Working with Brent and Ryan Sampson we were able to find the perfect vehicle, an X7. We would definitely recommend this dealership to anyone.

I purchased pre-owned BMW from this dealership, I was really lucky that my salesman was Tyson, who greeted me warmly and was very knowledgable about everything of BMWs. I've bought 3 cars over the 2 years, and this is by far my best experience so far purchasing one. I had an issue with my bank account the day before buying the car, Tyson helped me hold the car for the day and came to deliver my car even on a day he's supposed to be off. I must say that Tyson is a really professional that treats his job with enthusiasm and passion.

Only deal with this place for my X5 and 528. Thanks !

Been purchasing and servicing vehicles from BMW of Denver Downtown for many years now and am consistently impressed with their level of service. Also, I recently purchased a new 2019 330xi from them and found the process to be easy and fun. My sales rep, Stephen Slater, was especially great to work with. He worked diligently to find me the right car at the right price. Would highly recommend this dealer and if you’re buying a new or used BMW, to work with Stephen.

Great team, great service. Strongly recommended. Best BMW service in all of Denver.

Yesterday’s tire blow out on I-25 was a stressor. I called Rodney at BMW who assured me they had my tire and could replace it that day. But traffic was thick and it was 4 pm when I arrived, so I was worried they wouldn’t be able to take the job. When I arrived, I was given a water and a chair in the lobby and they handled the rest. This team is so professional- thanks Ron and Rodney for not only changing out the tire, but checking over the car and washing it for me! My day improved because of you. Michelle Hektor/Kevin Ryan

ADVISER BRANDON BORJA IS VERY PROFESSIONAL AND VERY KNOWLEDGEABLE WHEN IT COMES TOWARDS HIS JOB..

We are in Denver from out of town on a long road trip. We blew out a run-flat tire (and bent the rim) on a pothole, and this dealer worked to get us fixed up with a new tire and an alignment. Ronnie in Service was so helpful and accommodating. We really appreciated being able to continue our trip safely! Thanks to all the team who helped us out!

Love the entire team here. Grant is my service advisor, and he listens to my concerns and really cares about getting them remedied. Be sure to ask for him! I always get my car back cleaner than I brought it in, the customer lounge is comfortable, the wifi is strong and fast, the coffee and snacks are great.

Very happy with our car purchasing experience at BMW of Denver Downtown. Our experience was fantastic. Our guys Luis Ramos, he took good care of our family and made sure that we enjoyed our time while at the dealership. He made the experience enjoyable and was extremely helpful and understanding. Honestly hands down the best experience I have ever had at a dealership and it was all because of Luis. If you want the best pressure free purchase go to BMW of Denver Downtown and ask for Luis. Thank you Luis!My husband and I would definitely recommend!

We had a 5 star experience on Black Friday. Went to look and test drive convertibles. Luis put us in this 2018 M240i. The test drive with that inline 335 hp V6 was fabulous. Thanks for the amazing service!

My husband Perry was looking at many wonderful vehicles and we settled with purchasing a BMW and it’s one thing to purchase a new vehicle but the customer service at this location was spectacular from start to finish I’m sending a special thanks to Tyson our salesman and the entire team... We are super stoked with our new 2018 BMW X1 it’s a great purchase!!! Thanks 🙏 again

Service techs are the best around, going in and check them out.

Great experience today with Jeff Tucker and Amin and Dillon Smith. Got the deal I wanted on the car I wanted. Handled it like pros. Go see them.

EXCEPTIONAL customer care and service here!! Absolutely adore dealing with Rod... my second car from him and I wouldn't buy from anyone else! Wonderful people that work here and do everything they can for you. This a top shelf operation and I'm grateful for all of the kindness and assistance everyone always gives to us when we're buying or having the car serviced. Thank you to Craig, Edward, Ryan, Laurel and of course to Rod.

This is our second BMW that we have purchased from Rod at BMW of Denver. I wouldn't go to anyone else. I trust him implicitly and he got us AN UNBELIEVABLE DEAL on my new car! From start to finish, the entire process was PERFECT. Thank you to Rod for always taking such excellent care of us! A special thank you to Craig, the Sales Manager, Edward, the head of the place, Ryan, the 6 ft 7 inch finance guy that was a joy to deal with and lastly, really EXCEPTIONAL customer service from Laurel that showed me all the intricate functions of the new car. Thank you to all of these wonderful people and we will only come back to Rod and company for future BMW purchases.

From the moment I walked in i was greeted with a smile and not like I was in a pool of sharks. Brent was such a professional and was really looking out for what was best for me. There was no pressure selling. Brent personalized my experience and we shared stories. The show room was exceptional and the hospitality and food was great. Was a fantastic car buying experience

Found a vehicle on Cars.com that I wanted. Dealer was very responsive and there were no typical “dealer “ games. My sales rep -Jack Woodring was fantastic. Knowledgeable , courteous, efficient and made the buying and shopping process easy. The entire team at BMW Denver Downtown was exceptional. I am now enjoying the BMW X5 50i that I purchased.

We had a great experience with Jack. He was knowledgeable, efficient and very helpful. I would high recommend this dealership to my family and friends.

While in town getting our 2007 BMW X5 serviced, we were waiting in the showroom -- which is very comfortable, by the way -- and started considering getting a newer BMW. Brent had said hello a bit earlier in the day, so we asked him if he could help us. Before long, we were owners of a brand new 2018 X3! Brent's knowledge and expertise, along with his friendliness, was just what we were looking for. It was by far, the best experience we have ever had in purchasing a car. Brent and the staff went the extra mile in taking care of us -- even staying past their normal closing time. Thank You, Brent! Wes & Ronda W Rapid City, SD

I experienced a top level of customer support during shopping for a hybrid car with BMW of DEN Downtown. Their sales consultant Marcus Decherd was highly competent and capable to explain BMW’s today’s hybrid technology approach, its pros & cons and use cases during daily operation. Same levels of professional support were provided by everyone else involved in the entire information exchange and buying process, informative, unaggressive and truly customer oriented. The team left no question open. Congratulation BMW of DEN-Downtown for a job very well done!

Seisho hooked me up with a great car at a great price. Very competitive offer. Nice facilities too. Highly recommended to anyone looking to purchase or lease

Our salesman Tyson Teeboom was really great. He was friendly, helpful and very accommodating. I am very happy with my experience with him. The finance guy was great too. And I love my new car.

I ordered a new X3 from them a month ago and took delivery this week. The entire experience with Andrew and Ryan in Finance was fantastic. Not only where they the best price, there was no hassle and Andrew was right on top of every email and text from me while anxiously awaiting my car. When there was a small glitch in financing terms at delivery, they immediately took care of it with no questions asked. One of the best car buying experiences I have had in 20 years.

Everyone is very friendly and helpful. I got my new car from them, they really helped me to get the right car .

I recently went in to end the lease on my BMW and ended up purchasing a new 2018. I worked with Jack Woodring who was very helpful and professional and it ran very smoothly despite my coming in on the last day of the year, which was really busy. I'm really enjoying my new BMW!

I traded my lease in for a used X1 last weekend. Jack was AWESOME to work with! He really listened to my reasons for wanting a new car and checked all the boxes. (He also didn't try to upsell me.) I highly recommend him. I've lived in Denver for 2.5 years and I've got nothing but great things to say about their service department (previously Murray BMW, now Sonic BMW). Heads and shoulders above East Bay BMW in CA. Oh and, they're dog friendly.

Was absolutely impressed. It's a large dealership, but yet when I sat down to build a new X3 and work on a trade...if was hometown comfortable. Matthew the sales manager and Andrew sales consultant scored a perfect 10! Funny...for some reason I walked in expecting somewhat of a bad experience and I walked out think that this dealership is the only place I will go to buy my next BMW. And I drove all the way from Northern Colorado.

We went to the competitor?s dealership and felt like the customer service was lacking. For that reason, we headed to this dealership & had the pleasure of working with John Hager. He is genuine in approach and very knowledgeable. We would buy another car from him. We were also impressed with the finance manager, Ryan Sampson. He is also extremely knowledgeable and helpful. They are both great assets to the dealership & left us feeling positive about the car purchase.

Had a great experience. Craig made it easy and Todd made financial process smooth. Melanie Holtz did subservient job walking me through learning my new car!!!

Thank you Curtis and Manager Ben making things right. Thank you for cleaning my car �. Jarek to send me great video what was wrong with my car. Curtis thank you for catching all RE calls . Please GM Edward needs to change that ridiculous team Patriots really ??? �

BMW treated us as we were purchasing a 100k car even though we bought a used BMW . Thanks for the great customer service

We were comparing cars to replace our Acura MDX, and the X5 was high on our list. We were referred to this location by our neighbor, who had a good experience here. We visited several times before we ultimately leased a new X5 over the two other cars we were considering. We never had a dedicated salesperson while comparison shopping - we kept getting passed off and got a little frustrated. But were ultimately happy when we finally got matched up with Arsen afterwe came back to make our final decision. He was outstanding and, after we explained our situation and what we were looking for, helped us get exactly what we wanted and was very fair and upfront with us. We were hoping to finish the process the night we went in but as it was late in the day decided to let Arsen get things done and come back the following day. When we came back in everything was ready and teh whole process took less than an hour. We got the price we agreed on and felt well taken care of by the whole staff through the final process. This will be our first BMW and we are looking forward to the experience!

After dealing with Winslow BMW I decided to drive 90 mins to Denver to purchase a BMW X1. I got exactly what I asked, for my trade in and Andy helped me find the perfect deal for me. Todd was able to explain the finance process and everything went so smoothly. I got a great interest rate and I'm super happy I made the drive.

Teddy was great help! And helped me seal the deal fast!!!!!!

Excellent costumer service, Javier Carrion my service adviser was very care about all my concerns on the car. He take care all of it.

Great service easy to work with. Tieming was good for me.

Recently I took my car to BMW Denver Downtown for scheduled maintenance and a couple other items. I was greeted promptly by my service advisor. My service appointment was completed in a timely manner.

Professional, customer oriented experience. Good product knowledge. Excellent follow-up. Had the exact car I was looking for. Meeting time commitments met.

This is the second of my experiences in purchasing a vehicle from BMW Denver downtown. I worked with Arsen this time and he was a tremendous help, very kind and he followed through on everything he promised. And I purchased a wonderful vehicle. I would highly recommend BMW of Denver Downtown to all my friends and family.

Jessica was incredibly professional and sweet. The service area was clean.

Wow - have you been to the new Murray Motors of Downtown Denver facility. It's a space to behold. So many people trust Murray that there was a line just to get my car into the bay to be services; however, once in they exceeded my expectation. I took time off from work to take my car. I had a couple conference calls to make; however the music in the lobby was louder than normal. They actually found a vacant office and allowed me to set up shop and take my calls. Who else would do that - NO ONE!. Murray is truly customer focused.

The service center is one of the nicest and friendliest Ive ever been in. Def recommend to friends and family

Great experience, although the loaner I was promised/ saved wasn't at the lot so I ended up waiting while my airbags were replaced.

I don't know why others on these posts have found the service so abysmal but with us the service has been stellar. Usually my wife brings in the vehicle and waits as she did yesterday, and once again was rewarded with the ultimate service experience befitting the ultimate driving machine! Thanks, guys!

Service was good, communication was good. Staff was very accommodating. Most of the parts had to be ordered. I thought that a bit strange since they were common every day car parts (Alternator, battery strap). All and all, very good.

I have a 2015 X5 that had the yellow "check engine" light come on while driving. I called my service advisor (Javier) from the road, he suggested I swing by and they would take a look. 15 minutes later my service advisor explained the issue, had cleared the warning and I was on my way. I'll be bringing it back for a software update when I have more time. I have always recieved exceptional service from this dealership and have been a customer for 10+ years.

Seicho Limbacher is an amazing representative of the dealership. He was engaged, informed, personable and a true professional. I would highly recommend anyone looking for a BMW to go here first! My BMW Genius, Brittany Green was also one of the best I have worked with. She was also very patient which is a plus in teaching me all things BMW. Nate Marquez in Service was also very good and attentive. Top notch. And last but not least, Chris Thompson from the parts department was helpful, friendly and an extension of what made this experience one of my best in acquiring a car.

Seicho Limbacher is an amazing representative of the dealership. He was engaged, informed, personable and a true professional. I would highly recommend anyone looking for a BMW to go here first! Kelly the Finance Manager was also great. He even spoke with my insurance agent to ensure that I was doing the right thing for me! My BMW Genius, Brittany Green was also one of the best I have worked with. She was also very patient which is a plus in teaching me all things BMW. Nate Marquez in Service was also very good and attentive. Top notch. And last but not least, Chris Thompson from the parts department was helpful, friendly and an extension of what made this experience one of my best in acquiring a car.

Larry was a great sales person who helped my grandparents get the x5 they wanted.

HOW GREAT IS PAM!?!?! I had another excellent experience today in the service department. I came in basically at open, spoke to a service advisor, explained my situation(service engine light, coolant leak, etc) and we agreed that my car was in bad shape. He seemed a little indifferent, told me that a loaner car was the main problem but wanted to do at least something for me. He sat me down with Pam to make a formal appointment. I showed her a picture I took, and why I was concerned. She gasped, got up out of her seat, walked into service and in a blink of an eye...she completely flipped the script. She came back and said that I WOULDN'T be leaving in my car...even though the advisor said it wasn't possible. She was like a super hero! I was incredibly impressed by her determination and outstanding dedication to customer service. Even though I had accepted my fate and planned on returning, she said NO, we can do better!! I left with a smile on my face, because of Pam!!

BMW of Denver Downtown was excellent to work with! The staff was very friendly and honest, and my salesman, Doug Burnett, was a pleasure to work with. They are truly no pressure sales, and are willing to work with you to get you in the right car for your budget!

Jessica was great! Mark was also very helpful. I would return for service again.

great service would recommend to others for service or buying

Did not have my regular service advisor, but Jessica was great. Efficient, and helpful.

Tyson Teeboom is a great sales rep. Kelly in finance made the process fast and easy.

I bought my first BMW from this dealership, they were efficient, professional, and very knowledgeable. I would recommend this dealership to anyone!

Originally went to another BMW dealership in Highlands Ranch. Sales was terrible and entitled. Went to BMW of Denver Downtown and the experience was amazing. They wanted to sell a car. Highly recommended!

I recently moved here and am new to the Denver BMW location. I had a recall on some electrical. They were able to provide a courtesy car and promptly fixed the problem. We found another few things that needed done, and they still let me keep the rental another day. They were able to email and provide pictures & advice as there was an issue with another service I got at a national chain shop. Words of advice TAKE YOUR BMW TO THE BMW SHOP! Other places arnt any cheaper & trust me it wouldn't be worth it. The BMW mechanics know our vehicles. The honesty, knowledge, integrity of the staff here were amazing! I only have a 2008 5 series. They still treated me like I had bought a $55k car from them. I will defiantly be back.

I brought the car in because of some rumbling noises in the suspension. after the service the noise is gone and the car feels tight and wonderful like new. Great work by Aaron Trail and his team Thank you!!!

Quick to complete . Nice waiting area. Little slow to bring the car around when done

Both service consultants / service was no doubt 5 Star over all!

Seisho is a knowledgeable advisor who works hard to meet every ask. I've purchased several Vehicles in the past but this experience was one of kind with service and enjoyable. Thanks Seisho!

Love doing business with Javier Carrion. Always professional and courteous.

Ryan Sampson made my experience AWESOME. I truly appreciate all the attention and effort he put to making sure my vehicle was ordered and delivered from BMW in time. Will have to do this again.

Great service and I am very satisfied. Dave was awesome to work with!

Took my first ever BMW in for service and everything was very convenient and done in a timely manner, actually the vehicle was ready earlier than promised so that was a nice surprise. The staff was very professional and the X5M was washed and ready to go.

Very through on information when I wanted to trade. Great customer service.

Very pleased with the service. Personnel were fantastic.

Shopped all local Denver BMW dealers for a new X1. Dealt with Dean Jones (Sales) ...liked his no nonsence sales approach, very upfront and I was very comfortable in dealing with him. No surprises. No reason to contact any other BMW sales guy in the area other than Dean. Unlike other BMW salespeople I have met, Dean has great pride in selling the vehicle and is very knowledgable in all things BMW. Plus as far as top notch facilities are concerned, nothing beats the beautiful new BMW of Downtown Denver dealership that looks like it came right out of Munich !

At awesome experience with both the staff and facility.

Great Dealership! Great Facilities! Great People, especially our Service Advisor!!! THANKS!

Very responsive. Great service and very thorough follow-up.

Everything was great. Greeting, service, facility and efficiency.

I admit I was a bit intimidated walking into BMW Denver looking at all of the beautiful cars, knowing I was probably looking for the one used car on the entire lot for my son :) I did not realize this was a by appointment type of dealership, but Amin Popalzai ended up being my client advisor and instantly me and my kiddos were comfortable. My son who is 17, said "Wow mom, I like him, so professional, he is good". I couldnt agree more. If only every car dealership was as professional as this place. We had been several places and very frustrated. Amin changed our day around once we arrived to BMW Denver. Thank you Amin

My Client Advisor, Rosa Trejos, was extremely knowledgeable and detailed! She converted us from Audi drivers to BMW drivers:)

I had been shopping for a pre-owned X5 for quite awhile and was having a bad experience, but when I came to BMW of Denver Downtown it all changed. My sales guy, John Semmelbeck was absolutely a Godsend. He was cordially, friendly and very patient with me. He explained everything about the car in great detail. The process was painless and it took less time than expected. I am incredibly happy with my choice. I would most definitely buy from John again :)

Our sales person Rosa was awesome! We would use her again for next purchase.

Mr. Amin was very helpful in explaining the car buying process . Mr. Jacob also provided excellent job .

Friendly, knowledgeable, and a passion for BMW cars and their customers. Edward has assembled a top notch staff, a great location, and built a tremendous environment. Barbara's service team actually makes it a pleasure to bring our M235 and our X1 in for service. Simply wouldn't go anywhere else!

Amazing new store with super helpful staff! Highly recommended.

Jerrod was the greatest. Professional and caring. Fit us in right away.

Had a terrific visit! Brought my X5 in for a recall evaluation and received excellent service by David and team. Everyone was attentive, friendly and personable.

Visited with "no appointment" from Vail, Dave was very helpfull and got me in Thanks

My 535i is 4 years old. This was my first experience with this company and it was wonderful. David listened and addressed the problems, found answers, provided fixes for problems that has plagued that car since it was new. The previous dealer never addressed to my satisfaction. After this experience I am actually considering buying another BMW. I have finally found someplace that knows what to do to keep these cars going.

Bought my 535i at BMW of Denver 2 weeks ago. Wonderful experience. Nestor my salesman was attentive and very informed. He listened to everything I said I wanted in a car. Brittany is an expert on what makes the car tick inside and explained everything about how to use the great equipment that comes with a BMW. The brakes did not feel right and they went over the car in the service department completely. David the tech did a test drive with me and explained everything also. Very transparent, honest and thorough. Will buy my next BMW from them. Again excellent experience.

Customer service was good and the process reasonable quick. The price of the car we purchased was very good and so far no issues. Teddy Santoso was helpful and made sure we were being taken care of at each step of the process. Very satisfied at this point.

Service got me right in. They fixed the issues on my car very quickly. Very professional; great customer service.

Great service . Received phone call & text from service advisor

Larry L was a pleasure to work with. I went back specifically to buy a car from Larry after my initial visit.

Very plasant and easy transaction,VIP treatment from pickup from airport till last minute. Salesman,Bryan has huge aknowlage and not pushy at all

Good Job, love the new facility!!! I will definitely take my car to BMW of Denver often.

this was a annual service everything was excellent

Larry was very helpful, knowledgeable, and thorough

I have been a customer of Murray Motors and now of its successor, BMW of Downtown Denver for 23 years, during which I've purchased or leased seven BMW's. I've always had my vehicles serviced at the dealer. Over all those years and in countless dealings, I've never had a bad experience. In fact, the folks with whom I've dealt have been unfailingly friendly, honest, and fair, and many have become good friends. At BMW of Downtown Denver, I particularly applaud Rod LaMotte, Senior Client Advisor, who sold me my latest BMW, Javier Carrion, Service Advisor, who has worked with me to make sure my cars are always in great shape, and most recently, Brittany Green, BMW Genius, who taught me a lot about my BMW that has increased my enjoyment of the car. My thanks to all.

Took delivery of my new vehicle on 31March2017. This is a vehicle that I ordered in December2016 through Mark Sanders and worked with him throughout the ordering and delivery process. Mark was extremely and extraordinarily nice, friendly, patient, helpful, knowledgeable, responsive, personable, and generally just an all around good guy !!! Mark kept me updated every step of the way in the ordering/delivery process like clockwork and I was never in the dark as to the disposition of the vehicle. In addition to ordering the vehicle, I also requested several non-factory dealer installed options to be added to the vehicle prior to me taking delivery. Mark expertly and seamlessly coordinated and managed the ordering and installation of said items flawlessly, as if they were factory ordered/installed items. Mark far, far exceeded my expectations and I 100% recommend him and will most definitely be seeking him out for my next vehicle !!! Mark. Thank you very, very, very much !!! If you are contemplating purchasing a new vehicle and are reading this, what are you waiting for ??? Call Mark, and you will be driving with a huge smile on your face in no time !!! Guaranteed !!!

Took delivery of my new vehicle on 31March2017. This is a vehicle that I ordered in December2016 through Mark Sanders and worked with him throughout the ordering and delivery process. Mark was extremely and extraordinarily nice, friendly, patient, helpful, knowledgeable, responsive, personable, and generally just an all around good guy !!! Mark kept me updated every step of the way in the ordering/delivery process like clockwork and I was never in the dark as to the disposition of the vehicle. In addition to ordering the vehicle, I also requested several non-factory dealer installed options to be added to the vehicle prior to me taking delivery. Mark expertly and seamlessly coordinated and managed the ordering and installation of said items flawlessly, as if they were factory ordered/installed items. Mark far, far exceeded my expectations and I 100% recommend him and will most definitely be seeking him out for my next vehicle !!! Mark. Thank you very, very, very much !!! If you are contemplating purchasing a new vehicle and are reading this, what are you waiting for ??? Call Mark, and you will be driving with a huge smile on your face in no time !!! Guaranteed !!!

John Semmelbeck, Todd and Vida and the staff at BMW of Denver Downtown were pinnacle of courtesy and efficiency, kindness, and professionalism in buying our BMW from them.

Always Fast & Professional. I especially want to acknowledge & thank your staff member who takes me home after I deliver the car & brings it back to the house after it is serviced. This is the 3rd round trip we have had together and he is always courteous and an excellent reflection on Murray Motors.

Nestor was the perfect person for me to work with. As a result, I ended up buying a car that 100% suited my needs and my budget. Kelly, on the financial end, took the time to explain the pros and cons of add ons such as windshield protection, etc. With the help of these two gentlemen I feel I made all the right decisions.

My service representative Art Smith was very knowledgeable and friendly.

Took my car in for new tires and an alignment last weekend. Service is always so great and the environment is so appealing.

I'm always on the road so I find myself going to different BMW dealership for service. I had an excellent experience at the Denver Downtown dealership. I called the day before and was able to get an appointment the following day. Very efficient check-in, rapid service, and excellent customer service. Everything you expect from BMW!! Well done.

2nd time I've purchased a car from this dealer, my experience was once again great. We had just gone in to window shop. No one was pushy. I asked to see a certain model with certain accessories, Teddy looked in the inventory & found exactly what I asked for. After checking out the vehicle, we decided to purchase.Took no time to complete paperwork, my questions about warranty & maintenance were answered. Car was gased & added to my BMW Connected account before I left the showroom. The "Genius" team went over everything, even added a bow. Thank you all.

I had a great car buying experience with Nestor and Kelly. I highly recommend this dealership! This is car buying made easy.

Nestor and Kelly were wonderful, and so was the gentleman at the BMW store. Unfortunately I did not get his name when he helped me the next day when I returned to buy front front mats.

Great overall experience buying a BMW. Anthony Salazar was great - knowledgeable and no incentive to push a more expensive car. Car buying the way it should be. Love my new car.

Excellent and super speedy service appointment at this service center. They're always nice and informative.

Our sales person, Nestor, was professional, friendly, knowledgeable and accommodating. There was confusion in the price indicated prior to signing, which we caught. There was a following issue with the correct tax for our home address, which was caught by their finance staff, so no harm.

Second time using BMW Service. Nice job with a fair price.

Teddy was great. He made it a pleasure buying this car. I love my 2014 535d.

A great buying experience all the way around, from the first test drive, to attentive service by the sales team, and finally, a thorough tutorial by my BMW Genius, the darling Brittany Green. Yay team!

Arriving in Colorado after a cross-country drive, we needed a warranty service but has also developed a squeaky ball joint during our drive. From the moment we arrived at the dealer, we were treated professionally and courteously, including being given a loaner vehicle for five days. Because of difficulty getting parts, what should have been a one day service lasted five days. The dealer-through a service rep-kept us up-to-date twice a day, always assuring us that he would do all he could to keep the repair and service moving, that he would continue to check on part's deliveries, and that we should continue to use the loaner as needed. When we picked up our car, we received the same level of courtesy and professionalism. Importantly, the service fixed the problem and related problems that had arisen as a result. This is a first-class operation!

Service personnel were extremely knowledgeable. Turn around time on a mid day appointment was same day for the replacement of wiring harnesses; actually 3 hours! Loaner service was greatly appreciated and allowed for me to keep my day going.

I scheduled and appointment, arrived on time, my car was welcomed, repaired in the promised time, everything works now, and the loaner was fantastic, and I would buy another car from this dealer if I could decide which one I want. Just haven't figured it out as yet.

Beautiful facility, I had an appointment for car service and when I pulled in, had 3 people jump in and take care of me. Excellent service. Will not take my BMW anywhere else

Finished a series of needed repairs with this dealership. Service Advisor Enzo Giron was of great assistance in assessing and prioritizing the work. His vehicle knowledge helped me to understand the scope and range of problems. Excellent communication and very customer service oriented. Thanks, as well, to the mechanics who got the problems solved!

Experience was terrific. i had a loaner car for two days. Jessica was wonderful...

My service advisor, Jerrod S, was excellent. I had a warranty repair completed and Jerrod gave me timely updates on my repair. The whole process was from drop off, loaner car, and pick up was first class.

I had a crazy noise that was making me crazy. They located it and now I am driving happy!!!

great service with a drop in appointment. thanks so much.

Murray BMW on Colorado Blvd. just opened their new facility...very nice! Due to the new settings and personnel, it seemed they are working on someglitches. My car was ready, but the paperwork was not. The very helpful and friendly staff emailed me the paperwork so I could be on my way.?

Bought a used car from here. Price was definitely fair and car seems to be in great shape. Best though was just the buying experience. Amin was so friendly and helpful (and patient when my insurance company was causing issues), his manager and the financial guy at the end were also was very pleasant, everything was low pressure and easy. Way better than I found at most places. Would definitely buy from them again!

Purchased CPO car here (Murray) Apr 2015, and had a very nice experience with that--pricing was fair but still a bit negotiable, and whole process was painless. Had car in to body shop twice now after having people hit me, and they did a very nice job and worked well with other party's insurance--all I did was file initial claim and bring the car in. Had occasion to have Service Dept address a couple issues under warranty, and they performed and persevered admirably in the face of an intermittent problem, and I'd like to give special recognition to Jessica Wagoner in this regard. --Patrick Ferrell

Great experience. Jeff, Jason and our BMW genius Jake were all great to work with. Would recommend visiting them next time you're looking for an awesome BMW and having a great car buying experience.

I purchased my 3 series from Ralph Schomp and have had nothing but bad experiences with them, last week I took my car into BMW of Denver for the first time, I was so impressed with the customer service, and I will take my car back in the future.

Excellent experience from the time I contacted them about the car as posted on the internet, to working with me to transport it , register it, etc.. Matt and Matt and Roman were professional , friendly and efficient. Will definitely consider this dealership again...and I live in Nevada!

Had a great experience getting a tutorial on the Connected Drive service and the vehicle features from Murray's BMW Genius, Donna Holmgren. She was very professional and helpful!

From the moment I walked in the door, I was politely greeted by one of the managers who introduced us to Teddy. He patiently answered all of my questions and then proceeded to show us several options. He was very patient and didn't pressure us. The entire "team" at BMW of Denver Downtown made my experience buying a car that day very pleasant. I love my new BMW and I look forward to servicing the car at their beautiful new facility. I highly recommend BMW of Denver Downtown.

The old Murray BMW is not BMW of Denver Downtown (ironic as they are about 4 miles from Downtown Denver), but I must say they've built quite a dealership. Physically it's huge and very state of the art. All is all buying a car there was fine, my only complaints: they have some good deals, but they go quick and the sales staff seemed to struggle with locating vehicles in the inventory and being sure they were still available. I guess that's the price to pay for getting a good deal so be persistent. It took a long time to finish the deal (which included a trade so that's part of it), would have liked it to be quicker, but it's not like it's something I do all the time so not a big deal. For sure I would recommend and will go back here first when it's time for me to trade up.

Good, beautiful new facility, just a long experience.

Great experience! Staff is superb helpful and knowledgeable.

After purchasing my new SUV, I needed help learning all of the new features. I was given a tutorial by the most knowledgeable, Donna Holmgren. She taught me so many things about my new car. I never would have guessed all of the new awesome features had it not been for Donna. She was patient and walked me through the steps and answered all of my questions (I ask a lot). Looking forward to my next tutorial with her. She made my car buying experience pretty awesome.

Courteous service. Great new facility. I had a great experience.

Easy to work with and very knowledgeable. Repairs were done by them while working with an outside warranty company. Explained everything in simple terms and looked out for me.

We shopped every BMW dealership in the Denver area. We went back to Murray because Rodney Lamotte, our sales person, was so quick to understand what we wanted and was able to offer us the best price in town. He went above and beyond to make the sales process quick, easy and accurate. He truly made the entire experience fun and made sure I got the exact BMW X5 that I had been shopping for! Thank you Rodney! Now if that wasn't enough, I came back to the dealership a month later to have Brittany Green, my BMW Genious, show me how to use all of the amazing BMW technology in my car. Brittany was very patient as she showed me the endless "Really Cool" things my car can do. I loved the car when I got it, after working with Brittany I'm in awe. Thank you Brittany for showing me that my car is even more amazing than I thought! Thank You Murray BMW of Denver, this was truly the best car buying experience of my life!

Great customer service, everyone in the facility was very friendly.

The service advisor and service manager was exceptional!! They made sure I was taken care of quickly on a Saturday none the less. Never missed a beat! I felt like they honestly made me a priority. Great Job!

One of the most important measures of customer service is the effort they take when they initially fail. We had a less than satisfactory experience, which I called out to their survey person who called. The GM of the facility called us almost immediately and took over our situation directly. We were quite satisfied with the last experience we had with the dealership. More importantly, their collision center also provided us with the utmost of excellent service. They provided us with a clear estimate and were up front with the potential pitfalls and timeframes we could expect. They not only navigated difficult situations with our insurance company but also, they over delivered on expectations. Definitely very happy we went with them!

I always receive excellent service here. The staff is kind, friendly, and eager to assist.

My genius rep Donna Holmgren was a pleasure to be with. Her knowledge of the vehicle was top shelf and her patience for my lack of tech skills was remarkable. During the process, she diagnosed that the mic wasn't picking up voice commands. She got us into service immediately and got the problem solved. Donna made my transition to the new X-5 seamless. Steve W.

I really like the facility and the people. For me it is convenient and easy enough to get to and the repairs were done in a timely and efficient manner.

Very surprised and pleased at the overall attention and service that I received.

Art Smith was Exceptional! Very polite and answered all of my questions. Thank you! I sell homes for a living and he went above and beyond! So appreciative!

Painless, cared about our needs and gave us a tremendous deal.

Best group of guys I've ever bought a car from!!!! From Matt in the Internet sales to Amin on the sales floor they were the most courteous respectful caring automotive group I've ever met. You can guarantee I'll be buying my next (7th) BMW from my friends @ BMW of Denver Downtown!

The sales team, parts department, service department and finance department all helped to make my experience wonderful. I appreciate the follow up by the BMW Encore team to aide in getting me familiar with the features of my new X3. Overall, I am delighted!

Very friendly and professional service. They were easy to talk to and a pleasure to work with

Jake was very knowledgeable, and taught me a lot. However, it was kind of overwhelming learning so much at once, so I am afraid I might forget most of it. It would be awesome to have a "cliff notes" version of the owners manual that shows off some of the fun bells and whistles. Just a **suggestion**

Had a battery problem; had to come back a second time within 45 minutes but the work was then done beautifully and quickly. Called at 2 p.m. about battery - no call back until 6 p.m. - a little slow; meanwhile, I had taken the car in and the work was done.

enrique went over and above and was a pleasure to work with

I always take my X5 to them for service. Art is by far the best service manager I have worked with. He is always attentive, responsive and wonderful to work with. I know I am being well taken care of when I go there.

Intermittent headlights on left diagnosed as bulbs going out - $650 Radiator hose - $350 Couple of other items - Total bill - $1,800

Excellent service. Everything was supposed to be no charge, and it was including new wiper blades and a wash and vacuum. No one tried to upsell anything. It was a great experience.

They did a really good job with my car treated me really good

From time of purchase to 50,000 mile service Murray motors and staff have been nothing but professional. Always fixed problem first visit. I'm very satisfied with my 2016 328xi but when it s to purchase my From time of purchase of 2016 328ix to 50,000 miles ,Murray BMW of Denver has been nothing but professional. Friendly sales and service. Service was Done on time and estimate pick up time was very accurate. Always fixed right first time. When it's time for my next purchase I will know where to go.

The interaction was very professional and pleasent.

outstanding. from alex the rep to the finance guy( JD) to the genius guy - super nice. made the experience fun and easy.

I just purchased a new X5 and the salesman Jake made the experience easy and pressure free. It was, however, the expertise, patience, charm and thoroughness of BMW Genius Donna Holmgren that made this the finest customer experience I can remember. Her sincere interest in my understanding and appreciating the many features of the X5 and her enthusiasm for and confidence in the BMW brand and the dealership left me feeling very grateful to be a customer of BMW of Denver Downtown.

Great experience, very friendly and professional non-pushy staff. I called the salesperson (John Hager ) a few times over the weekend and discussed various things before making final decision to buy. Follow up appointment with Jake was super informative about all the options and how to set things up

Donna Holmgren = BMW Genius = Outstanding service! Donna did a great job showing me the basics as well as all of the bells and whistles on my new car. So helpful, she was engaging and genuine. Well done Murray BMW, well done.

Best service I've experienced in years. I would reccomend this dealership to anybody who likes quality service and timely. My service tech was very professional and informative.

Excellent service. Fast and courteous Highly recommend.

service as usual was great. called in the morning for an appointment and had one that afternoon. needed the front end alignment checked

Always a pleasure dealing with Shawna, my service advisor. She takes care of the maintenance issues and has the service department take a look at other items on the vehicle.

Big thanks to Brittany Green for taking the time with me to help me understand all the cool features with my new 340i. Brittany patiently answered all my questions even when they were probably a little too basic. She even modified my audio system settings – sounds amazing now!

everything was great, quick, efficent and very helpful

Great place and great people . The whole process of buying was very friendly, pretty easy and successful. I will definitely buy from them again

As always, Melissa and the Murry BMW team really did a great job on my 335i service. I was greeted as soon as I drove into the new service bay, and the porters were friendly and courteous. Melissa welcomed me with a smile, was knowledgable and thorough in taking my information, and was very efficient in getting my on my way. When my car was ready, I received a text message alert along with a link by which I was able to review my invoice and pay my bill from my iPhone. My car was ready on time and was beautifully washed and freshly vacuumed. During the few minutes that I waited for for my car to be brought around, I explored the new showroom and enjoyed a cappuccino. The new facilities are gorgeous (the second floor showroom is fantastic), and the client waiting area is very comfortable. I am very pleased to have a reliable BMW dealership in Central Denver and the new location is wonderful.

I bought my car from a used car dealership and not from Murray. However, as a certified pre-owned it was still covered under the manufacturer's warranty. With every visit to the Service Center at Murray my wife and I have been treated like family. They've always been friendly, courteous, and patient with my questions. Because of this level of service, all future purchases of mine will be through Murray BMW. Top notch customer care and experience.

From the time I walked into the dealership, I was met with nothing but kindness and a sincere interest in helping me find the right car that met my needs. Their team worked diligently yet with great care to map out what option would be the best route to pursue with trading in my other vehicle. When I came back to finalize paper work it was like a walk in the park, and next thing I knew I was in my new car. The BMW Geniuses really know their stuff too so you get the most out of your vehicle.

I recently bought a certified pre-owned BMW 528xi from Murray and I must say the staff and the service were wonderful. The salesman (whose name I've forgotten, starts with an A) was great, very low pressure which I needed at that time as my 27 year old BMW had just "died" and I was a bit of a wreck. We looked at it on a Thursday, the salesman called me Friday and I test drove and bought it on Saturday. I'm sure I don't need to mention that there have been a few changes in BMWs over the years, loke all the computerization. But Donna Holmgren, on of the "Geniuses" soon had me set on the right path, She was ever so patient and knowledgeable. A heartfelt thanks to both!

Teddy at Murray BMW was awesome! He gave me the best deal possible and was a fabulous salesperson! I would highly recommend this location as I felt that everyone on the staff was friendly and made me feel comfortable! They truly treat you like family and it is a great place to shop for a BMW. Start here first is the advice that I would impart on others if you are in the market for a vehicle!

Had a totally no-nonsense, professional purchasing experience with the folks at Murray BMW for my 2016 328 xi this past Saturday. Teddy (our sales rep) was fantastic from start to finish and patient with us when we were weighing our options. Sales process was as painless as possible from start to finish with our toddler in-tow.

Very friendly and courteous staffs, I got my car in and out very quickly and their rate is very good

Every minute of the process was as enjoyable as buying a new car can be.

Best of the best dealers. Stands by any difficulty of difference better advertising and actual vehicle.

Great service and great sales at Murray Motors . LOVE LOVE LOVE BMW

what a fantastic service. JAVIER is THE MAN. Very down-to-earth, friendly, helpful. Got the job done well and efficiently. Highly recommended.

Jst got my BMW bout a month ago and thanks 2 the cutie Anthony i not only got a good deal but everybody there was nice and friendly! Great experience! Thanks anthony! Such a cutie!!! �

Awesome experience with Donna Holmgren as my Genius! She was fun and informative. Since my "BMW" Class she has answered followup questions via text. Most helpful in learning all the options on my new car!

I had a wonderful experience with Brittany Green - BMW Genius. She showed me things about my car that I had no idea were possible. Her patience, good humor and sincere desire to help me get the most out of my vehicle were outstanding. Thank you Brittany!

I just purchased a 2017 x5 from Murray BMW. This was my 4th x5 purchased from Murray. Every phase of the process was seamless and easy. Rod worked with me on several vehicles, ultimately finding the best fit and financial plan to best serve my needs. Tina was able to answer all my questions in a timely manner and get me through the paperwork expeditiously. Brittany educated me on my new car. She knows her BMW's inside and out, meeting with her was extremely beneficial in my understanding of all the new bells and whistles on my new x5. Thank you Murray BMW, there's a reason why I continue to come back!

Outstanding in all respects....client advisor Amin Popalzai extremely professional. Amin was our point of contact during entire process, couldn't be more satisfied.....use this gentleman!

Paper work was not very efficient. It was not the employee's fault. Rather it was the quality of his equipment. The sales person was fabulous.

I had a fantastic, educating and relaxing experience with Jacob Herning. He was very professional and related the information in a way that I could understand and grasp as he taught me everything about the functions of the controls on the dashboard, steering wheel, doors, etc....

My service adviser wwas excellent...Good communication, on time performance.

I always receive good service at Murray BMW. The service reps are courteous. I can't wait for the new dealership building to open.

My service experience at Murray Motors was efficient, professional and filled with courtesy. I highly recommend this dealership. I can't wait till their new facility right around the corner is finished

Great experience with Teddy! He was informative and easy to work with.

Knowledgeable staff and forthwith with explanations on options.

With today's technology,we as an independant collision repair shop,the challanges are increasing and having wholesale bussinesss with your BMW and Mercedes for well over 12 years have been wonderful to say the least.several times now,I've hauled customers of our's vehicles to you after we repaired all the collisin work and service dept.always takes excellent care of me.And knowing my driving situation(150+miles ea.way)All diognostic's and reprogramming are complete while I wait it out. Couldn't ask for anything better.And your parts dept's are outstanding(Dave in BMW)and Chris in Mercedes)and the rest of the parts dept do an excellent job for us!!!And hopefully the next time I come down,the new place will be done.Looks amazing....Thank You All,....

Great service! On time and well explained. The facilities are showing their age. I look forward to the new facility, which is supposed to open in December.

Given their under construction status they are doing the best they can. Teddy took good care of us. Donna the "BMW genius" was fantastic showing us how all the technology on the car works - and there is a lot! I give Donna a 5 she is friendly and knows her stuff. Love my new car!

Great tutorial from Donna Holmgren! You are the best!!!!

Very nice and helpful. Let me use loaner car for three days and go back up to Breck with it and wait for me to bring it back. Art and Jared are nice.

I had a great experience with Schomp BMW. We had to drive down from the mountains to look at a car and got stuck in traffic for 3hrs! Larry Lentz stayed late and was extremely patient with us as we looked at the car, it was even a Used car!. It ended up taking till 11:30 at night, but we found the right car, with the right price for us. Vida Bundy, was efficient and thourough going through the financing and explained all the fine print and worked with us to figure out all the details. In particular, Jake Gordon one of the 'Genius's' at Murry, was great. Not only did he have all the answers to our questions as we looked at the specs on cars, but stayed later than everyone else to go through all the details with my wife and I. He was genuinely excited for us and seemed to be excited to explain our new car and its features to us. Couldn't say better things about his Customer Service, Professionalism and knowledge.

I had a great experience with the Sales Staff! And the Financial process of my Lease was super fast, easy and head ache free!

Such a pleasant experience, purchasing my first BMW. There was a delay getting the trailer hitch installed and Seisho Limbacher therefore delivered the vehicle right to our home. He even had Jake Gordon come and do the on-boarding training for the vehicle then. He was super knowledgable and gave some great hints for winter driving conditions.

Enzo at Murray BMW of Denver was and has always been very helpful! I bought my vehicle from somewhere else with an extended warranty and the warranty company didn't want to honor the warranty for a very expensive repair and Enzo spent hours on the phone explaining to them why hey had to. Eventually they listened.

Had to wait a long time because of renovations at dealership but got a great vehicle at a fair price

I just purchased my second BMW from Murray and was pleased, overall, with the ease of the transaction. Donna Holmgren was especially helpful in pointing out all of the vehicle's features.

Donna did an excellent job of explaining the many features of my new 535i. Very happy.

I had some mechanical problems with my BMW X6 and Melissa was very helpful throughout the whole process. She kept me inform during the whole process and made sure the car was fix before returning it back to me. I'll recommend Melissa to anyone going to Murray BMW of denver.

The team was knowledgeable, professional and the process was seamless and effortless.

If you haven't scheduled your Genius Bar appointment I highly recommend Brittany Green! Best hour spent getting to know my new BMW with the help of Brittany, a BMW Genius. She really knows what makes a BMW tick!

I brought my vehicle in for a suspected transmission issue that was covered under warranty. Roger Frank in the service department not only handled the repair in a timely manner, but he kept me informed every step of the way and even went out of his way to ensure that I was given a loaner vehicle when he realized that my repair would not be finished in time for a weekend trip to Aspen that I could not cancel. Roger has made me a Murray BMW customer for life and I will not hesitate to return for service or when I am in the market for another BMW!

Big thanks to Brittany Green for taking the time with me the day I purchased my new X5 to help me get to know the ins and outs of the vehicle. And more thanks for following up with me for a second opportunity to learn from her about all that I can do with my car. There's a lot going on with the new X5s and Brittany was a big help in making it easy to understand.

Service was great. Jake was very knowledgeable about the structure or the car to the electronics. Great selection of all cars I was looking at. Service team did good on the detail. At the time of my purchase the dealership was at its temporary location for construction. Things were tight and took a little more time, but they manage to get it done.

A few weekends ago I had my genius appointment with Donna, and couldn't be more pleased with her knowledge, time and consideration! She went above and beyond to ensure I understood everything my car was capable of and helped me to get everything setup for easy recall. I am so appreciate of this service and as a first time BMW owner, couldn't be more impressed. Thanks to the Murray BMW team!

Second X5 purchased from Murray in last 3 months. No hassle sales process and exceptional service. Dealership really appreciates our business. I would highly recommend Murray.

Best customer service ever. Enzo is especially professional and courteous. Wouldn't go anywhere else!

Was a great experience with customer needs always trumping everything else. Once they move into their new facility they should be able to take of customers even better.

We came 200 miles from Pueblo to buy a car. The dealership made our translation easy and smooth. The people at Murry BMW are great! We love our X5!

I have taken my auto to Murray Motors for years my only concern is the checking process I always schedule appointments for service Murray Motors should review the check in process it should not take 20-25 minutes.

The purchase was completed professionally and expeditiously. The price of the car was very fair in comparison to local and national cars of similar age condition and mileage. Client Advisor Seisho Limbacher was extremely knowledgeable, helpful, and accommodating. I would recommend Seisho and this dealership.

Not fair to include "Facilities" because a brand new facility is under construction, putting pressure on the existing one. However, the level of Customer Service (along with the ultimate repairs/maintenance) is outstanding! (Won't specify the Service Advisor because don't want her overwhelmed, but will state that the Service Manager, Barbara Marin, deserves enormous credit for what she is accomplishing under tremendous pressure.) If you are in the position to buy a BMW, or need yours serviced, you can't go wrong at Murray.

Always have had a good service experience at Murray BMW.

My husband and I purchased a car with Teddy Santoso. It was super easy and refreshing working with a sales guy who wasn't creepy and pushy. The car we purchased was a used car in incredible shape. They take great care of their inventory! We'd recommend this location to car buyers.

When Sonic took over Mark's dealership, I expected the worst and have been surprised to be treated to continued wonderful service.

Straight forward, no nonsense and very professional all the way through. Everything that you would hope for in a new car buying experience. My contact was Jerry Kramer.

Jarrod is an outstanding service advisor. Thank you.

Melissa Moore did a great job as my new service advisor. She is professional and her communication style is approachable and helpful.

Murray BMW is the best because of the people that work there. Taking my vehicle in for service is always a great experience because of Enzo Giron. He is always friendly, professional, has a great attitude, helpful and knowledgeably. I couldn't of asked for a better Service Advisor. He is always prompt with follow ups and making sure everything runs smoothly and efficiently. He is a pleasure to deal with and is the reason why I keep coming back to Murray. Thank you Enzo for being so Great!

Always feel valued as a customer. Service Manager took time to answer all my questions including those that had nothing to do with the recall.

Melissa, our service rep is outstanding. Give her a raise!

Just Bought a 2010 Jeep Grand Cherokee and I recommend this dealership to anyone! My Salesman was Teddy Santoso and he was a great help. He helped me through the whole process and was true to his word from the start. Recommend him to anyone who comes here to buy a car!

Fantastic experience, have been there multiple times for routine oil changes and such and it's always a great experience.

Good service experience. Service Rep super nice and helpful. They went the extra mile and washed the car. New facilities being built and will be a better experience when waiting for a car vs the cramped building they are in now. Quoted me a much lower price for a repair that I need to get done vs their competitor in Highlands Ranch.

It is always easy to schedule appointments with Murray -- My tire got a screw in it on a Friday and I had a 7:20 am appointment on Monday with a loaner car. The staff is phenomenal! I have brought my X3 in on numerous occasions without an appointment for low coolant, no washer fluid, a new license plate cover... etc. and they always are willing to help you. Murray is great!

The work was performed on time and was reasonably priced. The loaner was very much needed and appreciated. My car was not washed as expected so that was a disappointment and no reason was given.

Great customer service. Rep was terrific, great experience, would recommend to other people

Murray Motors is the reason why we have a BMW and will stay with BMW. We are taken care of in a most professional and caring way. Their service is Number One in every way!

Pleasant people. Comfortable place to wait. Nice to have coffee, donuts, water, etc.

Prices have come down dramatically! It's nice to have a one stop shop and quality service. Everyone there had some of the best customer service in any establishment I've been to. I will recommend them to everyone and I will be back. Thank you it really does matter! The only 4 score is I had to go home and clean all the glue off my rims.

Thank you for the consistent service and professional treatment.